Deborah S.

I am an Etsy shop owner. I actually have two shops one is five years old one is just a year old. I recently had my five-year-old shop hacked and contacted Etsy immediately for help. They responded by suspending both my shops stating it was for my protection. I strongly believe it was for their protection not my own. I am a single mom of two daughters and my Etsy shops are my main source of income to take care of my family. I have made numerous attempts to contact someone at Etsy for help and support to no avail. The company that preaches and teaches to us shop owners on the importance of great customer service has proven to practice just the opposite. I am angry and disappointed; among other feelings I am heartbroken. Etsy had given me the opportunity for a life I truly enjoyed and now, in my opinion, has taken it all away at the click of a mouse. The hacker started the process but Etsy has done the unrepairable damage.