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They invite you to ask questions, but they don't answer them. I asked for information on how to personalize the item I bought, and they did not answer the question. Created doubt for me when ordering that I got it right. Did not appreciate the lack of response on the website, especially since they seem to be encouraging questions. This was the middle of the day, by the way, and still no answer.
Denis G.'s review of Etsy earned 6 Very Helpful votes
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