eSurranty

I have filed a claim on Jan 14th for my iPhone. Got small crack on back glass. It's very small crack but still they told me it comes under non repairable damage. So I paid $300 and I have sent my phone to their service center. They told once they received my phone they are going to send new phone to me. It's been so many days but still I did not received my phone and no one is responding to my emails. My claim manager is Rick Lewis. Initially he responded very well but once they got $300 and my phone from me then they are not responding to my emails. I have sent many many emails to him and submitted lot of tickets. Still no one is responding. They told me it will take 7-0 business days. I have started my process on Jan 14 and they received my phone on Jan 22nd. It's been so many days no one is responding. They took my money and my phone. It's new phone just six months old. I requested them to send my old phone back to me. Please please please if it is not possible to send new phone at least send my old phone back to me asap. I am not asking anything from you. I am expecting only my phone back to me.

Painless and fantastic coverage. Easy to sign up, felt very confident in their product offering. No issues reaching a live human when calling in.

Super easy, no frills, straight to the point insurance purchase. Took less than 5 minutes from start to finish. Would highly recommend their service.

This is a company you cannot trust. What ever you do, do not signup with company. Here is my horror story: Initial contact was made early August and was good with their employee *, and then it went downhill. I got the warranty and as my luck had it, I broke the screen on the phone. Sent it to them for repairs. Didn't hear anything back. Sent them an email and was told that it would take 10 business days for Samsung to repair the phone. 10 Business Days later, after not getting any update, I contacted them and was told my phone was locked to Samsung and Google and they couldn't replace the screen. Wait, since when does a phone need to be unlocked to replace a screen?

Especially since it's factory reset per their instructions. I sent a heated email and he didn't respond. Finally responded with a rude email telling me that if i was rude in my email again then he would not respond. Great customer service? NO! He then stated that my order to repair the device would be canceled and phone sent back. Now it's been over 2 months and the company still has not sent the phone back, has not responded to any emails and has basically stolen a $1,200 phone.

Update 10/12 - CEO contacted me and has sent my phone back. Very nice person on the phone. Being persistent pays off. After 3 months, I will finally get my phone back. I don't think it will be repaired but at least I get my phone back.

This company is a scam! They dont pay claims, and you will never get someone on the phone and an email from them! Scam scam scam, they offer you $10 credit to give them reviews on different sites once you
Sign up! They are crooks! Im not a legit customer you just took $11.99 out of my account. ******* is my account number with you!

Reply to your last message?

My account is being investigated for fraud?!? Are you kidding? I bought the policy on 12/17/17, I did have a payment declined, but you where still able to collect. You have collected from me each month, bank statements dont lie. And further more ifnhave $30 in credit on the account that would be a default Payment anyways. I didnt even make a claim until April 1st for a cracked screen, you people dont answer the phone ever, or return voicemails. I also sent you several emails that feel on deaf ears. The only email I received for you was my fax wasnt legibal which I resent 2 more times and even emailed the documents you requested 3 times. If Im being investigated for fraud why still debit my account the $11.99 on may 1st? You reply to customers on here but not when they call your number or email you! You are a scam and a joke! I will be getting all my payment to you reimbursed! Dont bill me again you crook! None thing you have taught i will never review a company for store credit until I have had a true experience with them, not just 2 weeks! I have your service for 4 months before I made a claim but you say I committed fraud?!? GTFOH you scammer and thief!