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1 Review by Amir

eSURRANTY

eSURRANTY

10/10/17

This is a company you cannot trust. What ever you do, do not signup with company. Here is my horror story: Initial contact was made early August and was good with their employee *, and then it went downhill. I got the warranty and as my luck had it, I broke the screen on the phone. Sent it to them for repairs. Didn't hear anything back. Sent them an email and was told that it would take 10 business days for Samsung to repair the phone. 10 Business Days later, after not getting any update, I contacted them and was told my phone was locked to Samsung and Google and they couldn't replace the screen. Wait, since when does a phone need to be unlocked to replace a screen?

Especially since it's factory reset per their instructions. I sent a heated email and he didn't respond. Finally responded with a rude email telling me that if i was rude in my email again then he would not respond. Great customer service? NO! He then stated that my order to repair the device would be canceled and phone sent back. Now it's been over 2 months and the company still has not sent the phone back, has not responded to any emails and has basically stolen a $1,200 phone.

Update 10/12 - CEO contacted me and has sent my phone back. Very nice person on the phone. Being persistent pays off. After 3 months, I will finally get my phone back. I don't think it will be repaired but at least I get my phone back.

Tip for consumers: STAY AWAY! GO WITH Squaretrade or some other respectable company.

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