eSurranty

I had Asurion through Sprint for years and with the last claim it was the end of them for me as all they did was lie to me. So I went searching the net for another means of covering my phones where I found many insurances available so I took a few days and went history searching on each one. Everyone had good and bad so I did a little more digging into each to figure out what the reasons were for the negative feedback. Many people had multiple complaints with Asurion and others as well as eSURRANTY. But what I did find with eSURRANTY is that yes there are people that have problems do to their own neglect and not completing the claim process or even complete the registering of their phones. If you just follow all the prompts and screens you can complete any claim or sign up quickly and eSURRANTY will be able to repair or replace you device in a timely manner. After searching through many companies I am happy to say that I have switched all my coverages to eSURRANTY and have been pushing many others to do the same.

I've been a long time customer with esurranty and this year has been the year that I've had accidents. Broken screens, wireless not working and even needing a replacement. Rick at esurranty was the latest rep to help me out and it was great. I received a loaner phone the next day, they paid for all overnight shipping and got my phone back to me 4 days later. I guess the extra day was because there was a holiday. I have told my friends about esurranty and when they signed up esurranty gave me a $10 credit for the reference. Heck, I told my brother and uncle and they signed up to. Then esurranty gave me $20 more in credits for those references. That cut my deductible in half for this claim. I can tell you that I have had nothing but great experiences with them. They are honest, up front with their answers and just don't beat around the bush. I started getting worked this time because I saw some of these negative reviews and I thought they got too big to care about customers but I was wrong. My claim was handled as professionally as in the past and when I asked Rick about the negative reviews I saw, he told me straight up that the majority are people that either tried to get a phone replaced when it was broken before they purchased coverage or they are people that didn't follow instructions and got mad when the underwriters denied the claim. He also told me that they earned a couple bad reviews and they are working on them but like I said, esurranty has always does right by me and I'm sticking with them! I found out my brother had a claim and his was handled just as fast as mine so I'm thinking either we are some lucky SOB's or esurranty is the real deal! Give them a try for yourself and I'm sure you'll be as happy as I am! Thank you again to Rick and everyone there. You are all great,