Haven't had to file a claim an hope I never have to. Their site was very informative and easy to navigate through.
This is a service I would HIGHLY recommend! I use this to protect my Apple Watch and know I will never have to worry! Much better than Carrier insurance, Apple Care, or Square Trade!
I have paid everything to your company. I have credit card bills. Mr. Lewis took everything from me and then did not send my IPAD back.
As of June 2018 I still have not received my phone back from April of 2014. No one will respond to my inquires. Expensive lesson learned. Buyer beware.
Never buy any insurance from these people.
Their claims manager is something else. He likes belittling their customers. Very nasty person. Do not trust this company at all. F with BBB, should have checked it out myself upfront but guess I thought they were affiliated with a larger company that could be trusted. WHEN YOU PURCHASE YOUR POLICY THEY DO NOT ASK YOU FOR THE SERIAL NUMBER, ETC. INSTEAD YOU ARE SUPPOSE TO READ EVERYTHING AND THEN GO BACK INTO YOUR ACCOUNT AND REGISTER YOUR PHONES IN 15 DAYS. I DID NOT SEE THAT SO BOTH MY PHONE POLICIES ARE NOT BEING HONORED. Even though Rick (the manager) told me I was covered and gave me a claim number, they did not honor after 2 months of back and forth. Let me put it another way, if you buy a policy and don't register in the 15 days, don't you think they should at least email you to remind you? Also, after 15 days they should just cancel and refund your money since they are just going to deny any future claims. Just skip them, you will be glad you did. Worst absolute service for third party insurance I have ever dealt with. Deserve Zero Stars but not a choice.
The most simple, inexpensive, and comprehensive iPhone 8 plus insurance available! Happy to not have to buy AT&T insurance! Thank you!
Great price, especially if you pay annually! Sign up and approval was fast and easy, I would use again and recommend
Sign up was easy and straightforward. The policy covers what I want. We'll see what happens if I have a claim.
Thank you for being a valued eSURRANTY.com customer.
Great customer service! I got a call back in 10 minutes and they walked me thru the issue I had. Great!
On July 26th I submitted a claim for a phone from the plan I bought last year. My phone wouldn't power on anymore and I thought that even if it was determined non-repairable I would only be without a phone for 7 business days at the most (based on the Claims Handling page from their website). My phone arrived at their repair facility on Friday 8/4 according to the USPS tracking number. My emails and voicemails went unanswered until my claims advisor replied on 8/10 to say there was a 'shipping delay at the repair center' and he would have more information on 8/14, but I never heard from him again. I've called multiple phone numbers and left voicemails because I can't get to a live person. I've also opened online chat support tickets (which just create emails that get ignored because their online chat agents are NEVER available) but nothing got them to respond until I submitted a complaint with the Better Business Bureau. Unfortunately, their reply was essentially 1) we are waiting for a report from the manufacturer's repair center 2) repairs can take longer than you would like and 3) you cannot get a refund (which contradicts their FAQ which says you can get a pro-rated refund). They last responded to my BBB case on 8/30 and I still have no phone and no one has given me an update.
Created an account
Filed a claim and submitted all documentation including notorized docs which cost me additional 150$+
No reply ever since, going on 3-4 months now
Horrible services! Horrible... maybe a small claims court needs to be opened.
Claim numbers:
CLAIM # CL*******
CLAIM # CL*******
CLAIM # CL*******
CLAIM # CL*******
Your claim was denied and you were notified of this because you sent in claims for all of your devices on the same day for theft. Claiming that you have over $7500 worth of electronics which include 2 iPad pro's, a Microsoft Surface Pro 4, an apple watch series 3 and 2 iPhone's in a backpack that you put down and it was then taken raises suspicion as it is not normal to keep a wearable in a backpack or to have 2 cell phone's in a backpack when you are stating in your claim that you were reaching in your pocket for a cell phone and to then have 2 iPad's and a personal computer. Your claim was denied specifically for not taking due care of your covered items which is clearly listed in the policy terms and conditions as a cause for a claim denial.
Horrible charged me for service never provided and refused to refund my $99. Would never recommend this company to anyone.
Applying online was non stressful. All the information needed to pick a plan was there and very easy to understand.
Thank you for being a valued eSURRANTY.com customer.
I really like your prices my phone provider wants to much money. Also your Customer service is much better.
Have only had the vendor a few days. However, the fact that insurance is offered for my cellphones is a comfort especially all that warranty offers.
So far, I haven't had to use the product, but I appreciate the low cost in comparison to services and coverage provided.
Great customer service would highly recommend, great pricing quick response. They make sure they do what ever they can to resolve issue.
I was looking for phone insurance they provide same day service so I joined up! So far the service is great!
I was very satisfied and it was quick and easy with minimal effort and they accept paypal so no check required.
Overview
eSurranty has a rating of 3.2 stars from 324 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eSurranty most frequently mention customer service, great coverage and apple care. eSurranty ranks 339th among Insurance sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
There is a very large link on every confirmation page that states the customer needs to register their device. It is also in bold lettering on the policy terms and conditions. As you did not register your devices until after your claim, how were we to know what device you purchased coverage for? You then have a claim and expect it to be handled the same day when you didn't follow simple registration instructions...
It's unfortunate that you can take the time to write an unfounded, erroneous review but you didn't take the time to read simple requests to register your device on the receipt of your policy purchase or to read your policy terms and conditions which are downloadable as soon as you purchase your policy.