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Their claims manager is something else. He likes belittling their customers. Very nasty person. Do not trust this company at all. F with BBB, should have checked it out myself upfront but guess I thought they were affiliated with a larger company that could be trusted. WHEN YOU PURCHASE YOUR POLICY THEY DO NOT ASK YOU FOR THE SERIAL NUMBER, ETC. INSTEAD YOU ARE SUPPOSE TO READ EVERYTHING AND THEN GO BACK INTO YOUR ACCOUNT AND REGISTER YOUR PHONES IN 15 DAYS. I DID NOT SEE THAT SO BOTH MY PHONE POLICIES ARE NOT BEING HONORED. Even though Rick (the manager) told me I was covered and gave me a claim number, they did not honor after 2 months of back and forth. Let me put it another way, if you buy a policy and don't register in the 15 days, don't you think they should at least email you to remind you? Also, after 15 days they should just cancel and refund your money since they are just going to deny any future claims. Just skip them, you will be glad you did. Worst absolute service for third party insurance I have ever dealt with. Deserve Zero Stars but not a choice.
Renny M.'s review of eSurranty earned a Very Helpful vote
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Took over 2 months to get phone back and you guessed it. NOT FIXED! Had a cracked back that they...
There is a very large link on every confirmation page that states the customer needs to register their device. It is also in bold lettering on the policy terms and conditions. As you did not register your devices until after your claim, how were we to know what device you purchased coverage for? You then have a claim and expect it to be handled the same day when you didn't follow simple registration instructions...
It's unfortunate that you can take the time to write an unfounded, erroneous review but you didn't take the time to read simple requests to register your device on the receipt of your policy purchase or to read your policy terms and conditions which are downloadable as soon as you purchase your policy.