I have filed a claim on Jan 14th for my iPhone. Got small crack on back glass. It's very small crack but still they told me it comes under non repairable damage. So I paid $300 and I have sent my phone to their service center. They told once they received my phone they are going to send new phone to me. It's been so many days but still I did not received my phone and no one is responding to my emails. My claim manager is Rick Lewis. Initially he responded very well but once they got $300 and my phone from me then they are not responding to my emails. I have sent many many emails to him and submitted lot of tickets. Still no one is responding. They told me it will take 7-0 business days. I have started my process on Jan 14 and they received my phone on Jan 22nd. It's been so many days no one is responding. They took my money and my phone. It's new phone just six months old. I requested them to send my old phone back to me. Please please please if it is not possible to send new phone at least send my old phone back to me asap. I am not asking anything from you. I am expecting only my phone back to me.