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The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.
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This website is fantastic for tracking stock that has sold out instore. I must say that I find the viewing option to be a bit sore on the eyes (you have to hover over an item to see the price in a flash style viewer) but the products and range are great.
I ordered two dresses and in the end, I got botth of them. I even received some great freebies. What great service!
While, I needed a white dress urgently for the weekend. Where else can you find a large range of dresses and delivered in time? The Ericdress! Highly recommended for last minute shopping without leaving your desk. Really helpful.
I'd like to share my experience here. I bought a jacket from Ericdress and finally I got it. Luckily, being a locally-based means once the order is actually dispatched, it shouldn't take very long to arrive (standard post). So far, I've not had any major issues with previous orders / service from ericdress, so I'd probably shop there again, but only if I cannot find what I'm looking for elsewhere first!
First time ordering from this vendor. I was uncertain about the quality and service. I can say I am very pleased! Delivered as promised. The dress fits perfect. Quality is very good!
I found the website very easy to use. Description of each item was very clear. Plenty of styles and colours to select from. Website will also show you stock availability of the colours and sizes you want. Shipping took about a week (including weekends). Package arrived undamaged. The product met my expectations. Apart from the order confirmation email, there were no other emails to notify me of the progress of delivery/location of parcel. Still a good website and experience.
My first review on this site, I know people normally forget the good and focus on the bad, but this time I thought I should give Shoesales the credit they deserve.
Wonderful people on their customer service line who are very helpful and guided me to the perfect size and colour for my evening dress!
I received my dress pretty quickly and it was beautiful. Unfortunately it did not fit properly. I immediately contacted them to let them know that it was too big, bulky and uncomfortable. Three weeks later and I still can't get a refund. I keep getting the run around. I almost feel as if they are intentionally delaying the process so that it can go over the thirty day return policy. I don't know what to do. I sent photos with measurements but they said they are not good enough. The experience has been frustrating. I will NEVER buy a dress on line again.
It took 34 days for the jacket to get here. We paid 57 dollars for it, and here's what was wrong with it: It is NOT wool, like they said, it's polyester. The measurements are not what are described on the size chart. The buttons were, I kid you not, an entire inch lower on one side than on the other. The tulle (adorable in the picture) that was supposed to go around the bottom of the dress was so cheap, it was probably bought at Walmart. The jacket was stuffed into a ziplock bag (that had a large hole in it) and then put in a package. It was extremely wrinkled. It was also supposed to be a jacket that looked like a dress (meaning it went to the knees) but instead it went above my mid-thigh. The customer service is also a JOKE, as they never return emails, and with their return policy of 30 days, if we wanted to return it, we would have had to turn around and sent it in the mail the same day we got it. As well as pay another 20 bucks for shipping. I'm just a little disappointed. Do NOT buy from this company, it's a massive scam.
Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@ericdress.com or reviews@ericdress.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team
Worst company ever. I could never get a hold with customer service. Its been already 38 days and I haven't got my order. WORST EVER
Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@ericdress.com or reviews@ericdress.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team
I bought several items from Ericdress, which were super cute. The prices were awesome and a 30% off code was automatically applied at the checkout. Shipping was free as well.
It was shipped within 2 days, and arrived within a week after that. Also, their customer service is great, prices always fantastic and their products are wonderful. Would definitely recommend them to anyone.
I have ordered a new jacket for myself from Ericdress. After ordering, I received the shipping confirmation the next day. 5 days later it landed on my doorstep. The parcel was quite big and i was pleased to have received my order within one weeks. Packaging was not impressive but it did the job.
Overall a smooth transaction and a happy customer!
I've purchased a woman's shirt and a beautiful handbag. Received it within 3 days and the products are excellent quality. The stuff online are very friendly and excellent. They always help me to choose other styles when I was difficult to make one decision of which to buy. Excellent shop!
Made an order on Saturday, everything was packed yesterday (Monday) and my birthday shoes arrived today just in time for my birthday dinner! So their amazing service ensured my order arrived after one business day, love it.
My sister ordered for me with a $20 discount voucher and added gift wrapping plus a personalised message that a human hand wrote! Made my day feel more special, so thank you Ericdress!
Since it was a gift I'm not too fussed about the price though it is quite expensive for quality clothing. I would recommend this store for its clothing, service and nice site design.
Wow, what a beautiful dress... It fit so perfectly and i just can't wait to walk down the isle and sdhow my future husband the dress. I keep talking about how well the dress fit and i know he is dying to see it.The best choice ever. Thank you so much ericdress for the great service you provided. All i will need to do is iron it inside out to get some of the wrinkles out
This site is wonderful and when you sign up, you receive a voucher with no minimum spend.
I have ordered a new dress and it is of great quality and well-worthed. Even if there was without the voucher, it is lightweight and comfortable.
The clothing on the site is of reasonable prices, it's especially good when they go on sale.
I will be back! Loved the promotion they ran.
This site is a great place for up-to-date, and on-trend fashion pieces at really nice prices.
Shipping is at a flat rate of $10 and arrived in 2 business days for me.
I do wish the site had more info like model height + measurements as well as the materials of the clothing as it would make me buying more informed and lessens the risk of me buying something I will never wear.
Overall, a great store I'd recommend!
Ericdress was easy to navigate. It started with start shopping now and then it gave a list of what type of dresses you were looking for, then it pops up to the next page which is the style you are looking for. Upon clicking dresses, it gave me hundreds of images of the different dresses that you could chose from. Then it asks you the size and you click on it to add to your shopping cart. I selected one beautiful dress and delivery was free. Then it asks you your shipping details and that ends the process and finally displays your order number. They also send one to your email address. The delivery took one week to arrive and i was very happy with the item.
I purchased a beautiful dress for my niece from Ericdress.
The website was very easy to use, has a variety of personalised products and delivers the items in a timely manner- i received my item in less than two weeks which was good considering that the dress were personalised with my niece.
The dress arrived in perfect condition and looked exactly as they were described on the website.
Since giving my niece the dress (which she loved) i have also purchased a couple of other items of the website and all have been great.
Great experience and great products
Ericdress is a new online fashion boutique that is perfect for girls. They sell the latest fashion including dresses, playsuits, bodysuit, jewellery, shorts, skirts, tops and anything girly that you can think of. I have got my order yesterday and truly love ericdress!
I was very disappointed in the quality of the coat that I ordered. It looks like the picture, but for it to be a value of a $145.00 coat, it isn't. I ordered an XL because of having it a little bigger because of wearing a sweater in the winter with the coat. I can not even get my arm in the sleeve. I think if things are going to be made oversees, someone needs to let these people know that American people are not built the same, with a small structure like they have. I will not order again, I will not send it back because of seeing all the reviews of people who have sent things back and the problem they are having. I will hunt someone in need of a coat and give it to them. You got me once, but you won't get me again.
Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number? And I will ask my workmates to check the details for you. Also, I will inform this unpleasure problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@ericdress.com or reviews@ericdress.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team
Answer: Dear friend, Thanks for your mail. We have checked your order and your payment has been passed. Our support will send you the related email about your order, please pay attention to your email box and junk mail box, which you registered on our site. Your support will be highly appreciated. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question, After you signed up and you can login your account. When you are placing your order, you will see on the right above of your pages, If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Dear Sara, Thanks for your question here. Our size charts are for foreign countries.If you want to order, please kindly visit our size chart so that it would be more accurate. Some buyers bought items without referring our size chart. Hope that you could understand. Any other questions, please feel free to let me know at service@ericdress.com or reviews@ericdress.com. Have a nice day. Ericdress Team
Answer: HI, dear Natasha, Thanks for your question here. For the size, you could order according to our size chart details, there should be no problems about it. Any other questions, please feel free to email us at reviews@ericdress.com, I would be able to help you. Have a nice day. Ericdress
Answer: Hi, dear, thanks for your question here. For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving would be around 25 days. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. Hope this would be helpful for you. Have a nice day. Ericdress
Answer: Dear Vickie, Thanks for your question here. We are a popular store now and we have lots of customers around the world. If you want to order from us, you neeed to know the follwing: For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving is slower than others. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Avoid this company, the sizing is inconsistent,, small being very small and the large extremely large. Even when you use their sizing guide there does not seem to be consistenency from one style to the next style of dress. YOU WOULD BE VERY DISAPPOINTED IF YOU ORDER FROM THEM.
Answer: Dear Janery, Thanks for your question here. We have a huge amount of customers around the world and also we have many policies on our site. If you want to buy on our site, please refer to our size chart, which would be correct. Thanks. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Nice day. We are very sorry for the unpleasant things happened on you. But our persons have emailed you at:o_lindsey_o@hotmail.co.uk for 2 times, we didn't heard from you. Please just check your mail box and send a reply. We need to know your specific delivery address so that you can get the items you ordered. Please let me know as soon as possible. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question here. We are a well online store with good reputation and we have lots of customers around the world. For more, you can also visit our site also, please feel free to write us at service@ericdress.com or reviews@ericdress.com. Have a good day. Best wishes, Ericdress Team+
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...
Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@ericdress.com or reviews@ericdress.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team