On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Initially I was very concerned about ordering a dress online especially a dress that was for an important event. I chose to have the dress customized so that way I was sure it would fit and everything turned out perfectly. I received so many compliments and I was the only person at the event wearing this dress. I plan to order every dress I need in the future from ericdress!
This site is awesome. It has offered the best to me. I am dressing great yet cheaply. I will rate it as one of cheapest sites I have had. Earlier I used to shop in downtown until a friend introduced me to the site
Okay, to clear the air am wondering how bad it went for some buyers. Am happy my experience went in an opposite direction from theirs. Having a fitting sheath dress, I look like an hourglass. I am very pleased to have had it really cheap.
My experience is worth sharing. The site did a mistake while shipping therefore I got the dress, wrong size, color and fit. I contacted them immediately, took pictures and sent. I got a shipping refund to my paypal. I returned it to address specified after they had approved my pictures. Finally I had two options, request for a refund or re-order my dress. Since it was just an ordinary office dress, I re-ordered it. The second time it came with my exact specifications.
I have finally received my dress from Ericdress. I tried it yesterday and I will rather say, "You can never find such a quality at that price" It was so cheap and fit well designed although it run a little bigger on the busts. This is a place to save on shopping.
The Tshirts were printed as requested and fitted all the fieldwork officials. I liked the Polo shirts.We had a great representation of our department.
Anyone can tell from my office wear who I am. I have very few dresses bought locally. Most of my outwears are from this site. It is because buying the same dresses here would cost more bucks. Thanks for availing them at a low price.
This will be my third year buying from Ericdress. Many physical changes, I gained weight then lost it over the time but with different measurements, I have always got the designs perfected to fit me. I am still a member with your continued support and care.
As promised, it was to arrive yesterday. Although it arrived now I still feel you kept the promise. It is well designed and at the moment am just but waiting for the prom party. Hope am short and clear
Oblige me! This site wins it when it comes to shipping, design and customer service. My order was delivered within a period of 13 days under a standard shipment. Quality is good if equated with the price. Lovely site as well. Greatly engineered for easy navigation. I am happy.
The designs in the site have always captured my attention. However, I had never ordered from the site. The picture of the dress was quite thrilling so I could not afford to miss it. Anyway, $43 is not that much risk. My dress has been shipped and my conclusion is it is worth much less than its quality. If I was to resell the dress, I would probably price it hundred dollars. I am amazed with your designs.
I have made several orders from Ericdress in the past. The current order is worth celebrating. First of all it was the first time I got my order in less than 10 days. The winter is quite cool but the jacket is warm and woolen which balances. It is well designed and I feel great in it. Do really need to write anything longer than this? Cheers for the first shipping...
When one gets a happy experience it is worth sharing with the online shoppers. At the moment I have a broad smile on my face because Ericdress made me happy. About an hour ago, I unpacked my Halter Knee Length Sequins Bridesmaid Dress that I had bought online from the site three weeks ago. I thought it would be messy like some of the other buyers claim that is why I was in a hurry to open it. I will be a bridesmaid in my friend’s wedding. Still a month to go before the wedding and am all set for it. This is just an appreciation to the site. Thank you so much.
I browsed through many sites and found this one the cheapest of all. Thank the good Lord they had the dress I wanted. This was the first time shopping for dresses online in fact Google search landed me on the site. To shorten the long story, the dress has a great quality, it was budget sensitive, the shipping did not take too long (although a bit long) and the customer service friendly. I am glad and hope to buy more from Ericdress.
I just wanna say that this website is so amazing. They deal very professionally with their customers. I love their quick and easy shopping methods.
Eric dress sucks, bought a duvet from them for 113$ pluc shipping charges and when i got it it was nothing like the picture, when i complained they offered me16$ to apologise for false advertising! I refused and let paypal investigate it and paypal awarded me a full refund! Plus the shipping and handling charges :) ericdress needs to stop false advertising and own up! Do not order there Duvets, they say the duvets dont look the same because of different lighting when pictures r taken, but the truth is they do not have the duvets that are shown on there website! Horrible experience! Paypal awarded in my favor as long as I sent merchandise back to Eric Dress, well guess what It costs $171.00 to send it back to China and that is only if China will let it back into the country. Eric Dress certainly knows how to scam people. Once its here you r stuck with it, And ERic Dress knows this, False. False advertising. Why would I pay $171.00 to ship it back if Im only going to be credited the $93.00 I originally paid for it. Grr even Paypal should see how ridiculous this is. Now I am writing a review of paypal. Just do not order from Eric Dress. Too late for me but save yourself.
Whatever you do DO NOT purchase anything from this company they are thieves. The sizing is awful, the quality is is dreadful and the customer service when trying to return anything is none negotiable, they do not read your emails and just say about there website. I'm extremely upset and wished I had read previous reviews before making any purchase.
Dear friend,
Thanks for your review here.
We are very sorry for the unpleasant experience happened on you. Could you please tell me your order number so that I can check the details? Anyway, we will try our best to improve our service and if you have any other questions, please feel free to contact us at: service@ericdress or reviews@ericdress, your suggestions would be highly appreciated.
Have a good day!
Best regards,
Ericdress Team
Bought the long hoodie leopard jacket. It was cheap but I was not happy of the item. Poor quality and material. They have good designs but the quality is rubbish. Also, the size is smaller so better order the next size than your real measurement. Paid shipment but it took so long to arrive.
Dear friend,
Thanks for your reviews here.
We are very sorry for the unpleasant experience happened on you. Could you please tell me your order number so that I can check it for you? Anyway, we will try our best to improve our service and if you have any other questions, please feel free to write us at reviews@ericdress.com or service@ericdress.com.
Have a nice day!
Best regards,
Ericdress Team
If you don't worry about your money and time you can buy stuff on this site! I had very bad experience with this EricDress (look at my reviews 01/25/15). This company had a very bad reputation in January 2015 on the site Jabber. During the next few months their score increased to 80% positive. I can't believe that they improve their job during this time. They wrote reviews themselves. This company will never change! They never will pay for your return if you will be not satisfied with your order, and dissatisfaction happens often. Notice, this company is in China. Their last letter was like always: very polite but results to solve my problem will be 0.
Their last letter:
Dear Olga,
Thank you for your concern of our website.
Sorry to tell you customer will be responsible for the shipping fee if return which is the return policy http://www.ericdress.com/help/Returns-Refund-Dispute-15/.
Thanks and waiting for your early reply!
If you have any problems, please let me know and I will reply you as soon as possible.
Thanks and best regards
Loren
Customer Service Department
Dear friend,
Thanks for your review here.
We sincerely applogize for the experience happened on you. And I have checked your order for you. We accept your return items and your question will be finally resolved. Anyway, we will try our best to improve our service and gain your trust. If you have any other questions, please feel free to contact us at :service@ericdress.com or reviews@ericdress.com.
Best regards,
Ericdress Team
I recently bought two very nice coats from Ericdress. I love the coats becuse they are made of very fine quality. However, I would like to return the coats because I just found out that according to their size chart, size X-large will fit my nine year old. Please review my order and get back with me. I am still awaiting on a reply as to how to return the items for exchange. Order# *******. Thank you!
Dear friend,
Thanks for your review here.
We are very sorry for the unpleasant experience happened on you. And my workmate has emailed you. Could you please check your mail box and send your reply? I believe that your question will be finally resolved. Anyway, we will try our best to improve our service. Any questions, please feel free to contact us at:service@ericdress.com or reviews@ericdress.com.
Have a nice day!
Best regards,
Ericdress Team
Answer: Dear friend, Thanks for your mail. We have checked your order and your payment has been passed. Our support will send you the related email about your order, please pay attention to your email box and junk mail box, which you registered on our site. Your support will be highly appreciated. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question, After you signed up and you can login your account. When you are placing your order, you will see on the right above of your pages, If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Dear Sara, Thanks for your question here. Our size charts are for foreign countries.If you want to order, please kindly visit our size chart so that it would be more accurate. Some buyers bought items without referring our size chart. Hope that you could understand. Any other questions, please feel free to let me know at service@ericdress.com or reviews@ericdress.com. Have a nice day. Ericdress Team
Answer: HI, dear Natasha, Thanks for your question here. For the size, you could order according to our size chart details, there should be no problems about it. Any other questions, please feel free to email us at reviews@ericdress.com, I would be able to help you. Have a nice day. Ericdress
Answer: Hi, dear, thanks for your question here. For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving would be around 25 days. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. Hope this would be helpful for you. Have a nice day. Ericdress
Answer: Dear Vickie, Thanks for your question here. We are a popular store now and we have lots of customers around the world. If you want to order from us, you neeed to know the follwing: For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving is slower than others. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Avoid this company, the sizing is inconsistent,, small being very small and the large extremely large. Even when you use their sizing guide there does not seem to be consistenency from one style to the next style of dress. YOU WOULD BE VERY DISAPPOINTED IF YOU ORDER FROM THEM.
Answer: Dear Janery, Thanks for your question here. We have a huge amount of customers around the world and also we have many policies on our site. If you want to buy on our site, please refer to our size chart, which would be correct. Thanks. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Nice day. We are very sorry for the unpleasant things happened on you. But our persons have emailed you at:o_lindsey_o@hotmail.co.uk for 2 times, we didn't heard from you. Please just check your mail box and send a reply. We need to know your specific delivery address so that you can get the items you ordered. Please let me know as soon as possible. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question here. We are a well online store with good reputation and we have lots of customers around the world. For more, you can also visit our site also, please feel free to write us at service@ericdress.com or reviews@ericdress.com. Have a good day. Best wishes, Ericdress Team+
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...
Dear Sheila,
Nice day.
We are so sorry for the unhappy experience happened on you. Could you please tell us your order number so that I can check the details for you? Anyway, we will try our best to improve our service and I believe that your questions will be finally resolved. If you have any other questions or suggestions, please feel free to mail us at: service@ericdress.com or reviews@ericdress.com. Thanks!
Have a nice day!
Best regards,
Ericdress Team