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EricDress Reviews Summary
The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.
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I am very satisfied as a customer who just received her ordered purchase recently The delivery was perfect, the packaging was safe and I was assured of its safety and privacy. I love the dress too, it fits me perfectly.
For a long time, I haven't considered some things when shopping online until when I ordered for my most recent dress that was delivered to me just the other week. I realized that speed matters a lot. I ordered for my dress from EricDress and they delivered it so fast that I didn't even wait long for it. I am so happy to be associated with this store. For the first time in a long time, I am smiling because of my purchase. Excellent delivery services I can say.
This is a fabulous place to browse and buy dresses. The web site is attractive and pretty easy to navigate though it's also easy to bounce around and find yourself great dresses.
The CS provide down to earth support and information on anything that might concern you or that you don't know about and really helps give you confidence in your purchase - excellent!
I have ordered from this website before so knew I was going to the best in my opinion. The website is easy to navigate and use. The delivery was very prompt and the packaging was excellent. I can't wait to use it again.
I wanted to buy a gift for my mother, but I just could not find anything to fit her style. I stumbled across this site one day and I was able to order my mother a piece of jewelry that gave her the style she likes.
Just ordered a prom dress from EricDress, Customer service was so helpful and professional. Their patience was outstanding. Thank you. Great site to order from, Dress arrived fast.
Great bridesmaid dresses, I searched high and low. My only problem
Is that I could Not get a size 6 in the dress,. They are well made with great detail
Another great item, very pleased with purchase, fast shipping, great seller!
I got my dress weeks after they said it would be delivered and it was the wrong size than what I ordered. I've contacted a representative and they told me that, "We are manufacture not re-seller " and "returning the dress is not useful for us as well." All I want is my money back but they won't confirm my return request. Will never order again, totally dissatisfied, and will not recommend.
I highly recommend this site to anyone looking to sport a fancy dress, and I will certainly be visiting their website again. The product was of excellent quality, and was by far the best fancy dress of the night! Thank you!
I was very much pleased with your services. Thanks
I bought some items and it was not the same posted online. Return the items and still didn't get the refund, this company is a scam and buyer beware. Also, had to send the merchandise to CHINA. Pay a huge fee and they basically make it impossible for return. Customer service is a joke and this site is a joke. You definitely don't want to buy anything from this site. I'm not sure why this company is still operating with dishonest business practice.
Dear Linda,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.
I have checked your order and you've got some of your items. Due to the shipping method, you got your items late. We sincerely applogized for this. Anyway, we will try our best to improve opur service. If you have any other questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team
The delivery was really quick and the customer service was incredible, really responsive and useful. If I ever have another party this is the website I'll go to! Thanks!
After checking tons of other web sites and stores I came across ericdress.com, My daughter was going back and forth between two dresses and wasn't sure which one to order since she hadn't seen one of them. The great reviews and the ease of the exchange policy made us choose this store.
I ordered a prom dress from this website a month ago and it hasn't shipped yet. My prom is in 4 days. Apparently they had my dress made but never sent it to me. I asked a representative of Ericdress.com and they made me feel like it was my fault when it absolutely was not. After 10 messages sent back and forth they told me they couldn't have my dress on my door step by prom day and would fully refund me. I will never order anything from this website ever again they have ruined my prom. And I have a rather large bust and can never find formal dresses that fit me right in the chest area so buying one from the store is not an option especially with no time for alterations.
Dear Mikayla,
Thanks for your review here.
I'm sorry that you had a bad shopping experience on our website. We have checked your order with the order number you supplied, and our colleague has contacted you to solve your problems, please pay attention to your mailbox. If you have any questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team
I bought two dresses, each dress was much shorter than what was pictured on the website. They were more the length of a long blouse. They were also not very well made. I was very disappointed. I will not shop with them again.
Dear Susan,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.
Also, that model is from China and is not very tall. If you prefer to return it, then it is okay and we will refund you after we got the item. If you have any other questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team
The company is a joke! The garments are low quality and they send damaged goods and tell you to give it away because it cost too much to return to CHINA! BUYER BEWARE. I am responding to your response. You told me yourself it would cost too much to return to CHINA and that I should give the damaged toxic garment away. PLEASE REFUND MY MONEY!
Dear Debi,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.
Our colleague has contacted for your order and we accept your returns. If you have any other questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team
The goodness of the service turned me to a regular customer. I got well dealt with by the sites agents, I was a bit confused about what to order but with their help, I got the dress I wanted, it was also customized to fit my Measurements
I arrived at the site from Google search. I was looking for 2015, latest party dresses. Driven by the price in the site, I quickly found what I wanted and ordered. Though I missed the New Year sales by hours, the price was still worth buying the dress. The dress arrived shortly after and I will shorten the review by saying I have Never Regretted Buying the dress.
From the business
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kayla,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations. For the return policy, you can check here: http://www.ericdress.com/help/Returning-Replacement-Refund-356.html#detail1. Anyway, we will try our best to improve our service quality. You can also write to service@ericdress.com or reviews@ericdress.com.
Have a good day.
Best regards,
Ericdress Team