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EricDress Reviews Summary
The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.
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La srta de ericdress me ayudo en escoger el color del vestido, debo decir que su atencion al cliente es muy bueno y sus productos tambien
Every few months I get these awesome 65% off sale offers on my email, ordering online is pretty simple and I always get the cutest stuff for my 7 year old daughter. The only thing is when looking for baby stuff you may not always get the size you are looking for (but products that are not on sale are always available) Yesterday o got 70% off! Great style, great site.
I bought a dress and was going to wear it for a holiday. It was really cute on the picture and when it arrived and I opened the package it looked nothing like the real dress it looks like they tried copying the look of it. I bought another dress that still hasn't come in yet and I honestly don't know what to expect.
This company uses DHL courier service which means Canadian customers will be charged a brokerage fee on their package. I ordered 10 items. The items came one or two at a time and EACH parcel had a $20+ fee applied which added $100 to my order of $200 worth of clothing. There is no mention of these fees on their site, only those of customs/duties which only amount to a few dollars. Sizing isn't consistent from one article of clothing to the next. Won't be worth the cost to send those back
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative has emailed you for your order, please kindly pay attention to your mail box and send a reply. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
I have placed different orders on this website and i am very satisfied about it. All the articles correspond to the picture on the website. I will place another order before the end of the year.
I have already bought 3 dresses and a mask. And i am more than happy and satisfied. Everything is just fantabulous.
Has anyone managed to return anything to EricDress and got their money back? I have a dress that (like a previous reviewer) is too short - I would never wear it, but they won't give me an address to return it to.
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative will email you for your order, please kindly pay attention to your mail box.
Please return the item according to our requirements. Thanks! We believe that your questions would be resolved soon.If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
I got 4 dresses from Eric dress. I am having a difficult time to choose one the dresses. All dresses are amazing just absolutely amazing.The workmanship is gorgeous. The dresses are exactly as picture and arrived super fast.
Eu comprei 4 vestidos do Eric dresses. Estou com dificuldade de escolher um parques Sao todos Linda's demais. Desse o material e detalhes Sao perfecto.
So vestidos Sao exatamente como esta na foto e a entregar super rapida.
I love ericdress store, they have a lot of cute dresses for really low prices I couldn't ask for anything better!
I had to use customer services - and I spoke to Frances. She was extremely helpful and led me in the right direction. I would highly recommend this site.
DO NOT PURCHASE ANYTHING FROM THEM! Their products are poorly made and ill fitting. They make returning it impossible. I have been going back and forth with them since early July in returning a dress. Even using FedEx to send it back (yes, I know that costs more than the dress but it is the principle) and they are making receiving it very difficult for FedEX.The FedEx International Distressed Shipments Team is now involved and a series of a dozen emails and attempts to deliver are all ignored by EricDress Customer Service. When asked for contact info for EricDress I gave them what is on EricDress' emails
Savannah - Customer Service Department
E-mail: *******@ericdress.com
Website: http://www.ericdress.com/
Tel: +86-29-*******
Yet they are still refusing to receive and refund. I am curious now as to how many more emails and time will pass before this will (if ever!) get resolved.
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative will email you for your order, please kindly pay attention to your mail box.
We believe that your questions would be resolved soon.If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
Ericdress deceive people by using a name that depicts an honest American company so potential customers believe theyre a trustworthy business which, in reality, is far from the truth.
I ordered two evening dresses which, after a long wait, I received only to find out that the do not fit. I clearly stated in my initial message asking for return and refund that both dresses fit me WAY TOO LONG FROM THE NECK TO MY WAIST LINE, and then the full length of each dress as well; at the bottom theres almost ¾ of a yard of fabric too long. And although they try to make me feel as if the entire situation is my fault because of the size I ordered, in reality it has nothing to do with the sizing. It has to do with the design PROPORTION and quality".
It looks like they offered to "fix" the dresses for additional cost, plus my paying for "round freight". Much of their messages don't make sense as it's now obvious that English is not their primary language; for instance, I don know what they exactly mean by a "hollow to floor". Or "we need cut the materials cost of the dress...". What I do get is that they refuse to refund my money contrary to what their return and refund policy states.
I can summarize this review by stating that this business is run by vultures who do not know the word integrity; they're dishonest, dishonorable and deceitful. If anyone falls for the beautiful dresses they post on their site, KEEP AWAY FROM THEM! If you don't, you'll be sorry, like I am.
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative has got your mail and will reply your email soon, please kindly pay attention to your mail box.
If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
I got my order on July 15 but I just came and saw the cloth because I was out side the country and the cloth weren't good so I want to return them but I don't know if that will be ok with the company
I purchased 3 dresses that were sizes larger than my size and when I received them I was very surprised that they were very short and wide. The quality was also very poor.
When I tried to return the dresses Ericdress responded that there wasn't a way to return the dresses and instead suggested I donate them or sell them and I could get a discount on purchasing more dresses!
Be aware that you will not be able to return products that do not fit. I was not aware that I could not return products. This has been a huge waste of my money.
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative has emailed you for your order, please kindly pay attention to your mail box.
Also, we hope that we can work together to solve your problems and your cooperation would be highly appreciated. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
Shipping was awesome and the dress is perfect one little flaw but can fix it!
I bought the Ericdress Lace Hollow Plus Size Sheath Dress number *******. It looks beautiful on the website but when I eventually received it (China) I could not believe what I saw. The patterns looked like they were cut by a child with scissors. The neckline was still in the manufacturing process, in other words not done at all. The seams were all over the place.
To end it all EricDress REFUSE to give a full refund and their excuse is that it costs them money. They tell me that the postal charges are the customers responsibility. This is against Distance Selling Regulations in the UK! Don't touch this company!
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative has emailed you for your order, please kindly pay attention to your mail box.
Also, we hope that we can work together to solve your problems and your cooperation would be highly appreciated. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
I ordered a dress and before ordering I read the return policy. The policy clearly stated that a dress can be returned within 7 days if it does not fit or is not how you expected. I tried the dress on as soon as I received it and the chest area was not comfortable. I immediately emailed (because phone # is not in service) and was given the run around since. Then I was told I could only get a 50% refund. BEWARE this site is a total scam!
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative has emailed you for your order, please kindly pay attention to your mail box.
Also, we hope that we can work together to solve your problems and your cooperation would be highly appreciated. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
Pleased with the excellent customer service from Gem at Epic dress. She was very honest, fast and helpful in expediting our order #*******
Beautifully made dress. Excellent experience. I have already ordered my second dress and more to go.
From the business
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative has emailed you for your order, please kindly pay attention to your mail box and send a reply. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team