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EricDressReviews 1,759

2.8

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EricDress Reviews Summary

The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.

This summary is generated by AI, based on text from customer reviews

service
595
value
579
shipping
587
returns
451
quality
558

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Washington
2 reviews
0 helpful votes
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A must have!
February 21, 2016

My dress is gorgeous! I can't think of any body type this dress will not flatter. This dress will never go out of style. A must have! Good price too!

Date of experience: February 18, 2016
Washington
1 review
0 helpful votes
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Nice for my travel
February 21, 2016

High quality and warm. Great for everyday use and travel. Just as described. Love that the coat is machine washable.

Date of experience: February 17, 2016
Arkansas
1 review
12 helpful votes
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Bull$#*!! I got a dress looked like a Halloween custom a bad one they want properly respond with a return address or give me my money don't mess with these people bad company they don't have the dresses in the picture!

Date of experience: February 17, 2016
ericdress e. — EricDress Rep
over a year old

Dear Nina,
Thanks for your feedback here and so sorry to hear that you had some problems about your order. Our representative has email you. Could you please kindly check your email box and send a reply? Thanks a lot. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

New York
1 review
11 helpful votes
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I order 3 week now. Not reveived any. Even not hear anything from them. Still waitting for them shipping yet or not?

Date of experience: February 17, 2016
ericdress e. — EricDress Rep
over a year old

Dear Hong,
Thanks for your feedback and so sorry to hear that you had some problems about your order. Please note the rest 3 items have been all sent out bu super saving. Two blazers(sent out on 19th, Feb, tracking number: LS586471317CN) One coat(sent out on16th, Feb, tracking number: LS573656992CN). And you could check here: http://www.17track.net/en.Please note that the shipping company renews the shipping status slowly and you could check it 3 days later. Thanks. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Washington
1 review
7 helpful votes
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Horrible Site
February 18, 2016

This site is a joke I ordered my dress Jan 28 and I still haven't gotten it my order still saying waiting to be shipped I am really upset glad I had a backup dress my sister ordered from here as well a few days before me and her item didn't come either

Date of experience: February 15, 2016
ericdress e. — EricDress Rep
over a year old

Dear Takoyya,
Thanks for your feedback here and we are so sorry to hear that you had some problems about your order. So sorry for the delay due to our Spring Festival Holiday. I have informed your problems to our representative and you would get a reply soon, please kindly pay attention to your registered email box. Thanks. Please don't worry and your problems would be resolved soon. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Japan
2 reviews
0 helpful votes
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A great deal
February 18, 2016

I love my dress, everything a wedding dress should have. Beading, Appliques and looks beautiful on. What a great deal, could not be happier.

Date of experience: February 15, 2016
Washington
2 reviews
0 helpful votes
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Exactly as pictured
February 18, 2016

Have just received my order.The dress is beautiful and well made. It fits my daughter perfectly and is exactly as shown. Your service was excellent and the item arrived on the date you said it would. Looking at the making of the dress it is very well made. Will order again soon.

Date of experience: February 14, 2016
Hong Kong
1 review
0 helpful votes
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Stunning
February 18, 2016

Not only is the gown stunning it fits like a glove. I couldn't be happier with my gown, it will make me look even more stunning at my daughters wedding.

Date of experience: February 14, 2016
New Jersey
1 review
5 helpful votes
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Horrible company theft
February 17, 2016

I order a jacket from them on 12/31 until today I didn't get nothing from them when I contact them they laying all the time so I made a dispute via pay pal I'm lucky that I paid with PayPal because this company it's BIG SCAM they wrote via PayPal to close the dispute and after they will return my money when I spoke with PayPal they told
Me abslutly not to close the dispute because if I'm closing it ericdress doesn't return the money I'm still waiting for my money I hope I get it

Date of experience: February 14, 2016
ericdress e. — EricDress Rep
over a year old

Dear Galgol,
Thanks for your feedback and so sorry to hear that you had some problems about your order. Please note that our representative has emailed you, please kindly check your email box and send a reply. Thanks. Please don't worry and your questions would be resolved soon. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

California
2 reviews
0 helpful votes
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Satisfied buyer
February 17, 2016

I was so hesitant to order online, especially for such a great price, but this dress surpassed my expectations, looks exactly like the picture, great quality, exactly as described, and fits perfectly. I ordered it in Ivory, as my reception dress for my wedding, and will return to Ericdress for my bridesmaid dresses. The dress also came almost 3 weeks sooner than expected. So Happy!

Date of experience: February 13, 2016
California
2 reviews
0 helpful votes
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Worth the wait
February 17, 2016

Love the dress I Ordered!. It had taken longer than I expected to arrive but when it did the dress was well made and great quality! I must say the wait and anticipation was worth it. Very happy.

Date of experience: February 13, 2016
Hong Kong
1 review
0 helpful votes
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Gracias
February 17, 2016

Buenas tardes, quisiera saber la medida de la cola de este vestido para asi verificar que medidade tener el velo, gracias.

Date of experience: February 13, 2016
Japan
1 review
0 helpful votes
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Fast shipping!
February 17, 2016

Simple, casual... when i tried it on me, my husband commended for choosing this one, he said that the dress fits me and i also think so. Fast shipping! I received it only one day after i bought it.

Date of experience: February 13, 2016
Georgia
5 reviews
12 helpful votes
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I can't believe these thieves are asking me $3 more after stealing my money. They made me pay $7.99 for each item to ship them. I ordered 6 dresses and 3 shirts, they made me pay over $71 for the shipment and it take some of them more than a month to get there while they used the same epacket shipping company than Aliexpress while shipping fee is free on Aliexpress and u receive ur ithems faster with Aliexpress, and now they have the nerves to ask me $3 more dollars for resending fees while they were the ones not putting my exact address on the package. I gave one address for the order so why I receive some of them and not this one? When I went to track this order usps said the ithem is out for delivery and after only 7 mins they said the items is on the way to be returned to china because of insufficient infos. And all that after more than a month because I placed this order on January 8th and Ericdress sent me this message few mins ago. Look what message these thieves sent me
"Thanks for your reply.
After confirmation with our logistics department, sorry to tell you that the package was returned as it was not picked up on time."
Usps said because of insufficient information and them thieves told me because it was not picked up on time but i always received my mails, stuffs I order at my mailbox or at the clubhouse. Why I did receive the two other packages and not this one while I gave the same address for the order? Why the $#*! should I pay for the mistake Ericdress made? The items I received are all trash. The materials they told u on the website is not the ones they sent to u and they don't even put a tag on them for instructions. Now I can tell y'all I won't pay $#*! to them. Y'all can do whatever y'all want with that dress but I will make sure I give u the publicity y'all deserve on my 220.000 followers fan's page.
Get ready for the baddest, and nastiest reviews and publicity u could ever have scammers.

Date of experience: February 11, 2016
ericdress e. — EricDress Rep
over a year old

Dear Marie,
Thanks for your feedback and so sorry to hear that you had some problems about your order. Please note that our representative has emailed you, please kindly check your email box and send a reply. Thanks. Please don't worry and your questions would be resolved soon. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Massachusetts
1 review
7 helpful votes
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Perfection
February 12, 2016

I read the reviews and they were almost all negative. Trouble is, I read the reviews AFTER I purchased my wedding dressed. I nearly cried. The dress was on sale for $46. The review that shook me up was when someone claimed all the good reviews were from employees of the company. I didn't know what to do. So I ordered another dress on amazon for $80. The amazon dress shipped a day before the Eric dress. When it CME I was so happy. It was perfect. Next day, my Eric dress came and I cried. The damn dress was perfect. I wasted my money buying another dress and now I have two dresses. Maybe I was lucky. Idk. But the dress came here from China within a week. That is amazing service. I am not saying those ppl didn't have a bad experience, but I am saying I didn't. Not even close. And I don't work there. I am a Jamaican living in the states. If I could upload a pic here I would. I don't c that option

Date of experience: February 9, 2016
KR
1 review
0 helpful votes
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Will shop again!
February 6, 2016

Beautifully made. Exquisite detail. Can't wait to wear it at the next party.The dress look amazing, I really like it and the delivery only take 2 days. Will shop again!

Date of experience: February 3, 2016
Washington
2 reviews
3 helpful votes
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Good site and I love my dress
February 6, 2016

Love love LOVE this dress! It fit exactly as it said. Got a ton of compliments on it too!

Date of experience: February 3, 2016
KR
2 reviews
0 helpful votes
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Extremely beautiful dress
February 6, 2016

I loved the dress so much it fits me except for some problems at the breast size but it's okay and that's a pic of me at my prom, I felt like a princess and it was an extremely beautiful night, thank you :)

Date of experience: February 2, 2016
California
2 reviews
0 helpful votes
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Fitted perfectly
February 6, 2016

The dress was specially made as my daughter is very tiny. We received it within two weeks with express delivery and it fitted perfectly thank you.

Date of experience: February 2, 2016
Japan
1 review
1 helpful vote
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I LOVE IT!
February 5, 2016

My dress arrived yesterday. It is absolutely gorgeous! I ordered it in the purple. It fits perfect and it arrived very fast! It shipped 3 days before expected and after being shipped it arrived here in 3 days time! I LOVE IT!

Date of experience: February 2, 2016

From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...


ericdress.com
London, England, United Kingdom