• Entertainment Earth

Entertainment Earth

Overview

Entertainment Earth has a rating of 3.26 stars from 190 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Entertainment Earth most frequently mention customer service, star wars, and phone call. Entertainment Earth ranks 86th among Games sites.

  • Service
    54
  • Value
    52
  • Shipping
    51
  • Returns
    41
  • Quality
    46

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 23.8%
Positive
5
Neutral
0
Negative
16
23
See all photos

What reviewers want you to know

Positive highlights

  • Donald was super helpful and really made my shopping experience with Entertainment Earth an awesome one!
  • I am incredible grateful to employee Donald who provided the definition of pristine customer service.

Critical highlights

No critical highlights yet

How would you rate Entertainment Earth?
Top Positive Review

“Great Customer Service”

Michael S.
7/22/23

I recently made my first purchase from Entertainment Earth and in total purchased 7 Funko Pops. One of those pops came in the mail with shipping damage. I contacted their customer support and they took care of the issue and was a great overall experience. Issues can happen with any business but its how they handle those issues. Could not recommend enough.

Top Critical Review

“No customer service.”

Jenny W.
9/3/23

I placed an order, was told it would not ship till October, well it shipped sooner they took the money with no heads up! I tried to contact them through email and phone to cancel before it shipped, no luck! No response to anything. Do they even have a customer service department? I sent the email a week before the item shipped! I tried chat and calling during business hours. Nothing at all!

Reviews (190)

Rating

Timeframe

Other

Reviews that mention popular keywords

entertainment earth (67) customer service (88)
Thumbnail of user alanac101
1 review
0 helpful votes
December 18th, 2023

Worst customer service ever! Paid for an item over a year ago and still haven't received it or a refund on the item.

Would give them 0 stars if I could unbelievably bad

Service
Value
Shipping
Returns
Quality
Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

Thank you for reaching out! We're so sorry for any manufacturer delays. Unfortunately, since we are solely a distributor, we cannot influence the estimated arrival dates given to us by the manufacturers. Please note that we do not charge ahead for pre-order items until they arrive - this is part of our Risk Free Shopping Policy. Please call 818-255-0090 for further assistance with your order. We're grateful for the opportunity to help.

Thumbnail of user miami2404
1 review
0 helpful votes
July 22nd, 2023

I recently made my first purchase from Entertainment Earth and in total purchased 7 Funko Pops. One of those pops came in the mail with shipping damage. I contacted their customer support and they took care of the issue and was a great overall experience. Issues can happen with any business but its how they handle those issues. Could not recommend enough.

Products used:
Funko Pops

Service
Value
Shipping
Returns
Quality
Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

Thank you so much for your kind words and for choosing Entertainment Earth for your Funko Pop purchases! We apologize for the shipping damage on one of your items, but we're glad to hear that our customer support team was able to resolve the issue for you. We strive to provide excellent service and ensure that all items are shipped in the best possible condition. Your recommendation means a lot to us, and we appreciate your understanding. If you have any further questions or concerns, please don't hesitate to reach out.

Thumbnail of user furkank13
1 review
3 helpful votes
January 28th, 2023
Verified purchase

We strongly do not recommend working with EE distributor in 2023. Customer service trapped us with the manager's knowledge and approval and didn't cancel our pre-order we placed 3 months ago and forced us to pay unfairly. In our last meeting with the manager on 27.01.2023; He said either pay the money or go.

They have the worst give employees policies to work for in America. They do not deliver the products on time and threaten you with their policy to pay a penalty.

Tip for consumers:
We strongly do not recommend working with EE distributor in 2023. Customer service trapped us with the manager's knowledge and approval and didn't cancel our pre-order we placed 3 months ago and forced us to pay unfairly. In our last meeting with the manager on 27.01.2023; He said either pay the money or go.

They have the worst give employees policies to work for in America. they do not deliver the products on time and threaten you with their policy to pay a penalty.

Products used:
We strongly do not recommend working with EE distributor in 2023. Customer service trapped us with the manager's knowledge and approval and didn't cancel our pre-order we placed 3 months ago and forced us to pay unfairly. In our last meeting with the manager on 27.01.2023; He said either pay the money or go.

They have the worst give employees policies to work for in America. they do not deliver the products on time and threaten you with their policy to pay a penalty.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

Thank you for taking the time to leave us a review. We are sorry to hear about your experience, as it is not typical of our usual service. We would appreciate the chance to address your concerns. Please contact our Entertainment Earth Distribution team directly by calling 818-255-0095.

Thumbnail of user jasonl1802
2 reviews
1 helpful vote
July 25th, 2023

Ordered on 7/1/23 shipped on 7/11/23 and then only because I had opened up a claim. I filed a claim because my item hadn't been shipped after 6 business days they responded that it went out that morning on 7/10 but later that day I get a message that a label was created. That hadn't shipped it and lied saying that they did. I finally got my items and they were packaged well and came as described. I would have liked to order more of them but I can't do business with a company that lies.

Products used:
Collectibles

Service
Value
Shipping
Quality
Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

Thank you for your feedback. We apologize for any inconvenience caused by the delay in shipping your package. We strive to work with carriers who ship all items promptly and we will continue to work on improving our shipping process to provide a better experience for our customers. That said, we appreciate your positive comments about the quality of our products and packaging. Your satisfaction is important to us. Thank you for bringing this to our attention.

Thumbnail of user annap1428
1 review
0 helpful votes
July 23rd, 2023

I had an excellent customer service experience with a gal name Veronica. I had to change my shipping address before my order shipped out. Veronica responded to my email quickly and handled my situation well. She keep me posted every step of the way and was able to change my shipping address to my new address.
I highly recommend buying merchandise from Entertainment Earth. They know how to take care of their customers.
Anna

Service
Value
Shipping
Quality
Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

It’s great to hear that Veronica provided you with excellent customer service. We pride ourselves on our ability to handle situations efficiently and keep our customers informed every step of the way. We're glad we were able to accommodate your request and help change your shipping address. If there's anything else we can assist you with, please reach out. We appreciate your support!

Thumbnail of user samp833
1 review
8 helpful votes
August 18th, 2022
Verified purchase

I Made a purchase last friday as I needed this on 2 weeks from the date of purchase the latest, normally when I have purchased from other places this gets shipped on time, but we are on the 5th day after the purchase was Made and payment was confirmed and they are supossed to have a 1 to 4 business days time frame, I contacted yesterday with customer support and basically they blame it on me for not picking the shipping method that suited My needs? Also he mentioned that my order was going to be shipped on 1 business day from that contact, well that is long gone now and no shipping. They have a free shipping promotion as of now, which option would you think 95% of the customers will choose? Of course that was a determinant for me to purchase with them as the item is available on other places as well, but the offer seemed good and I wanted to give them a chance, lesson learned I gueass and as of today the order has not been shipped and is on processing order status...

Tip for consumers:
Be aware that free shipping here does not mean that it will be equally good as puchasing on other places paying for it

Products used:
Action Figure

Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

Hi, Moses. Thank you for taking the time to state your concerns. We value your feedback and we have passed your comments regarding processing times to the appropriate departments. Please don't hesitate to contact our Client Services team directly at 818-255-0095 so that we may further assist you with a satisfactory resolution.

Thumbnail of user jenbeck369
1 review
1 helpful vote
September 3rd, 2023

I placed an order, was told it would not ship till October, well it shipped sooner they took the money with no heads up! I tried to contact them through email and phone to cancel before it shipped, no luck! No response to anything. Do they even have a customer service department? I sent the email a week before the item shipped! I tried chat and calling during business hours. Nothing at all!

Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

We are sorry to hear you were unable to reach us regarding your pre-order item that arrived. Placing an online order on our website is the authorization to charge the payment method provided once the item arrives to our warehouse. All estimated arrival dates are subject to change as shown on the website. Please call us at 1-818-255-0090 to set up a return for your order. We can provide a pre-paid return label as a courtesy. We hope to hear from you soon!

Thumbnail of user briant1766
1 review
0 helpful votes
October 16th, 2023
Verified purchase

I placed a preorder for an item right when it first got put up with in a day or 2. Now the item was supposed to be here and I've seen it at target and Walmart in February 23. It is now October 23 and now arrives in January 24. I've looked for the item from other places but they say it has been discontinued and this is the last piece to finish a set my kid loves.

Products used:
Transformer

Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

Thanks for following up here too, Brian. As mentioned previously, we've refunded the erroneous shipping charge and our Tech team is working on a fix for the error. We appreciate you bringing it to our attention. Please contact our Client Services team directly if there is anything we can assist you with in the future.

Thumbnail of user yeahno86
4 reviews
2 helpful votes
June 30th, 2023

Placed an order with Entertainment Earth and got an email saying everything was on backorder including the pre-orders. Also a Email stating that payment wasn't taken until items were sent and being these are pre-orders it was going to be up in the air when sent and payment taken at whatever day to their choosing for shipment. Canceled the order and asked for notifications when in stock and wouldn't you know upon cancelation everything was in stock all of a sudden according to emais. Unless you are well established and willing to guess at your shipping and pay dates. Being this company is well established as shown it needs to update some business practices. 100% I do not trust this company for further buisness.

Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

Thank you for your feedback. We apologize for any confusion or inconvenience caused by the backorder and payment process. Please note that we do not receive specific ETA dates from manufacturers due to variables in shipping and production times, just a general month estimate. We try to be as accurate as possible, but we do not set these dates. They are determined by the manufacturer. We do not charge payment until an item is in stock for your order and available to ship out. Please reach out to us if you have any further concerns or questions.

Thumbnail of user christopherw1788
1 review
1 helpful vote
March 30th, 2023
Verified purchase

I have been a customer of Entertainment Earth for several years. Never had any issues until a recent shipment was sent to an old address by no fault of theirs. I contacted their customer service and they assisted me in rerouting part of my shipment. The other part that was already delivered they refunded what was not available and the reshipped the items they still had. No questions asked. They also updated my account to remove old addresses for me. Veronica was absolutely the best service agent. Excellent prices and deals on shipping. I will shop here for as long as they are around. Highly recommended.

Tip for consumers:
Check your address selection if you have previous addresses used

Products used:
Figures and collectibles

Service
Value
Shipping
Returns
Quality
Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

Thank you for sharing! We're so glad to hear about your experience with Veronica, and we look forward to continuing to serve your toys and collectible needs in the future!

Thumbnail of user mark2112roush
1 review
0 helpful votes
October 7th, 2023

Every item I've gotten from entertainment earth has been heavily damaged. Creases crushed bubbles clear plastic has so many scratches on it. You can't even see the item they tossed the item in a box with some crumble paper around it and literally wad the packing slip up and throw it on top. Can't even fold it. Neatly send items back for refund. End up paying my own shipping to send it back I've had several orders one or two. I wanted to cancel so they canceled all of them. Doesn't matter anyway, they'll just send me a bunch of crap

Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

Thank you for taking the time to provide your feedback. We understand your disappointment. Please rest assured that we are striving to improve our packaging and shipping methods to ensure that all items arrive in the best possible condition. If you have any further concerns, please don't hesitate to reach out to our team.

Thumbnail of user eugenep238
1 review
0 helpful votes
March 17th, 2023

For years i thought entertainment earth (ee) was too expensive. Now its my go to place to order. With free shipping and other promos it is not only a great service but also cheapest...

Tip for consumers:
look for promos can save a lot

Products used:
action figures

Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

Thanks for your review, Eugene! Unlike other retailers, we list products at MSRP and we also employ a Low Price Guarantee program to ensure our clients are getting the best deal for their favorite toys and collectibles. Reach out to our Client Services team if you're interested in more info!

Thumbnail of user nelissap
1 review
0 helpful votes
September 5th, 2022
Verified purchase

I will say the products are great. The customer service always gets back through email and/ or phone I did both. They were very kind and explained the issue with shipping. The item shipped when they said it would after a large influx. Staff shortage I get it. Other than that issue I was please. Would order again!

Tip for consumers:
The prices are so good they have lots of orders. The staff shortage is making shipping a hassle for them which makes a hassle for you. If you call customer service you will get an answer to your question. Be patient.

Products used:
Toys. Tyrannacon Rex from Jurassic park

Service
Value
Shipping
Quality
Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

Thank you for leaving us a review, Nelissa! We're looking forward to serving your collectible needs in the future!

Thumbnail of user rchamberlain1
1 review
1 helpful vote
October 6th, 2023

Long story short with an example. You preorder an item with October release date. Little do you know. They'll only be getting 100 to start, but they'll let 500 pre order anyways knowing they're gonna tell 400 they now have to wait. They then lie and say it's a manufacturer delay and they aren't getting any on time. Then 2 weeks later you see not min versions selling in stock on the website, which are the returns from the first batch that did get them on time. So you reach out to their customer service asking why some people got it and you didn't. They then feed you a bunch of crap about how the manufacturer unexpectedly sent them just a few and blame these big companies like funko. Even though every other vendor selling the same item has more in stock then they can sell but you're now invested and stuck waiting until January foe christmas gifts every other person had no issues buying in October because they weren't dumb enough to trust these crooks. Run away while you still can. As soon as I get my items I will never order from these shady guys again. Inventory management is not this difficult, u have 2 decades of experience in e commerce work and have never seen a vendor behave in such a shady manor. It's like they are so scared of extra inventory that they'd rather make the majority of their customers wait and get treated awfully.

Tip for consumers:
I beg everyone to not order from these people, they are dishonest and will blame the big vendors like Bandai or funko for their inability to manage their own inventory while every other company will have the same items in stock all the time without issue

Products used:
4 funkos, 3 anime statues. Only received 2 of my items from my one order though, the rest have all been delayed months even though other customers have already gotten theirs. This is a result of horrible pre order inventory management

Service
Value
Shipping
Returns
Quality
Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

Thank you for taking the time to voice your concerns. We sincerely apologize for any inconvenience you have experienced surrounding the manufacturers' delays and distribution decisions. Please note that once we have pre-sold all of the units we expect to receive of an item, we update the stock status to "pre-sold out" and discontinue accepting orders. Keep in mind that an average smaller store might receive 20 cases of an item in stock as soon as an assortment is released. We're no different, but unlike other toy stores, we might need over 1,000 cases to fill our orders. Orders are fulfilled on a first-come-first-served basis, so the sooner you preorder, the sooner you receive your merchandise. That said, the timing of product distribution is entirely up to the manufacturer. We have no control over the process of allocation and delivery times. This is why we do not charge payment for items until they are available to ship to you. If you have any further concerns, please do not hesitate to contact us directly at 818-255-0095.

Thumbnail of user kl567
1 review
0 helpful votes
March 9th, 2023

Ordered from here a few times and really like the quality of items and shipping protection. Will definitely be back

Tip for consumers:
Never had an issue, but as always preorders take time so definitely be patient

Products used:
Marilyn Monroe and other ee exclusive pops

Service
Value
Shipping
Returns
Quality
Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

We're looking forward to serving you in the future, K! Thanks for leaving us a review!

Thumbnail of user tripr3
1 review
3 helpful votes
January 9th, 2023

Ordered 4 items in September 2022. It said delivery was expected in October 2022. It is now January 2023 and I contacted Customer service who said "Veronica D.Hello, thank you for reaching out. Unfortunately, the ETA was pushed to this month. We do not receive specific ETA dates from manufacturers due to variables in shipping and production times, just a general month estimate. This item is now expected to arrive sometime in January and it will be shipped as soon as it is delivered to us."

Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

Our apologies for any inconvenience the change in the manufacturer’s estimated arrival date may have caused. Please be aware that manufacturers may alter or update their ETAs at any time. Unfortunately, as a distributor, we have no control over these production and delivery decisions. Keep in mind that we will not charge your payment method until an item is available to ship to you, and we ship all items on a first-come-first-served basis as soon as the merchandise is delivered to us. We certainly appreciate your patience in the meantime.

Thumbnail of user mitchellw172
1 review
2 helpful votes
March 12th, 2023
Verified purchase

Entertainment Earth is so hit or miss. Sometimes items come great, sometimes they come damaged. 50/50 chance, but god forbid you return or replace something because a refund takes about a month, and a replacement takes about the same amount of time to simply get on a waiting list for a replacement. Entertainment Earth has a lot of older products (specifically Funkos) so if you're not hard set on mint condition then order from them, but if you want guaranteed mint condition go literally anywhere else. They really should say "Mint Condition Guaranteed (If you're willing to send the items back and forth and gamble with our shipping team)." All of the shipping boxes come in great condition so any damaged products I get are willingly sent like that. I'm sure a representative will respond to this and then offer to send a return label and blah blah blah but life's too short to deal with that $#*!. They'd save themselves a lot of money if they just cared enough to actually do product quality checks and shipping checks at the start.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

We sincerely appreciate your feedback, Mitchell. We're always looking to improve our practices in order to provide legendary service to our clients, so thank you for taking the time to voice your concerns. We may have options available for the not mint product you received other than a return for a refund or replacement. Please contact our Client Services Team directly at 818-255-0095, via online chat, or by emailing hello@entertainmentearth.com so we can help. We look forward to hearing from you!

Thumbnail of user robert.boshears
2 reviews
0 helpful votes
May 16th, 2023

EE is a good place to order from and I've used them for almost 20-years. The problem is usually the shipping. There is always some bottleneck that prevents items from arriving as quickly as I'd like living as close as I do to them. I'm a homebound retired vet and a pretty impatient butthole but I live a few hours away from them which is why I prefer them to businesses that ship from the other side of the country. When they're on the ball, it's Amazon Prime fast or faster, when they aren't it's not. The last few years the bottleneck was relying on Pitney Bowes as the middle-people. They could take a month at times to get an item from EE just to the PO. They seem to be using UPS now (fastest in the business) but now have extended processing times. If your order processes and clears before Friday you're good. If not, you'll get a label printed before they leave the building on Friday. Things shut down for the weekend. UPS takes this as expecting a package soon and will send you an estimate email of a day or two. That's not happening and you'll be grumbling and frustrated when no movement of your item shows up in the tracking system until the following Tuesday. UPS won't see the package until late the following Monday at the earliest. So it adds a weekend and a few extra days on a delivery time that could have just been a few days. Like I said, I'm impatient! You'll generally see items in a week or less. That's pretty good in the grander scheme of things. I open my stuff but every package is packed very securely and boxes are in really good shape. Customer service has always been helpful and courteous. Returns are very easy. EE is easily one of the top tier companies to use for action figure or other collectibles collectors.

PS-- still waiting for some items I ordered because they finished processing last Friday but to increase my credibility I've included a picture of my dog. This review will probably get deleted now. I'm board pressing F5 on my UPS tracking page hoping to see acceptance of my items finally!

Products used:
Action figures

Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

We appreciate you taking the time to share your feedback, Robert. We hear you and our team is heavily focused on improving order processing time. You may be aware that we are experiencing unexpected delays in shipping orders as we transition to setting up a new, dedicated EE Distribution warehouse. This delay is not due to volume, labor, or any other issues except for the processes related to this transition. We apologize for this delay and we can assure you this is temporary.

P.s. Your dog made our day :)

Thumbnail of user socketm
1 review
4 helpful votes
January 10th, 2023

Ordered a couple small items from them. After two weeks my order wasn't shipped, so I complained. They sent me a "tracking number" aka they created a shipping label. But over a week later and they still haven't actually sent the item out. It's been almost a month, and they've now stopped replying to all emails. Will have to report the fraud to my credit card company. Stay away from these thieves!

Service
Value
Shipping
Returns
Quality
Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

Oh no! It sounds like our correspondence could be sorting into a junk folder, as all emails are replied to within one to three business days. Please be aware that a shipping label is created when an order is shipped from our facility. If there are no updates to the tracking feed, the carrier may have lost your package or there could be a delay. Please contact us directly by phone at 818-255-0095 or chat in from entertainmentearth.com with your order number so that we may help resolve this for you. We look forward to hearing from you!

Thumbnail of user johnt1945
3 reviews
2 helpful votes
October 1st, 2022

I ordered some collectibles here and I must say My 1st experience was a good one. My order shipped out to me one month early! It was well packed and came in a fresh cardboard Box with Plenty of padding. It came in better condition than a lot of things I ordered from Walmart and target. I will definitely be coming back! Not to mention they had a promo going on which gave me free shipping. That helps a lot! I hadn't heard of them prior to this experience but now I will keep going back.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

Thanks for leaving us a review, John! We're so glad to hear about your positive experience!

Thumbnail of user donnamhanna1
1 review
0 helpful votes
September 7th, 2023

Entertainment Earth is my go-to company. They take theirs customer satisfaction extremely seriously. Every time I received a product from them it's been exceptional. It is double boxed and absolutely mint when I receive it. I ordered five Duran Duran wild boys Funko Pops and they actually arrived a day early. Now this is a company that is growing and they are very busy but they communicate with their customers so you never have a question about what's going on. Their customer service personnel or exceptional such as Veronica on customer service chat. I've talked to her a few times just with questions and she is always helpful friendly knowledgeable and extremely fast. They're a variety of products are, wow, amazing I have seen Funko Pops here that I haven't seen for a while and they're on other sites or on eBay for way over retail. And with this company they're always retail. They even have some Pops that are not meant and they are marked down and it is specified and very clear that they are not mint boxes but everything else is guaranteed if they say mint it is absolutely mint. I won't go anywhere else. Other companies mark up items a few dollars but Entertainment Earth does not. And even though I collect Funko Pop I do collect a few of the older or collectible Monster High dolls. And once again Entertainment Earth came through. No markups no, no worrying if I'm going to get my doll before they sell out. They put a pre-order and I ordered it and it's the regular price and now I see people going crazy trying to get it from Mattel. Maybe I shouldn't gave that secret away but it's the place to go! I've honestly haven't seen companies lately that really do care but I believe Entertainment Earth does.

Tip for consumers:
Just what I wrote they're a great company and they're getting really busy and they sent out $10 promos to their customers because they know waiting can be frustrating. But to be honest it has never been that long I guess they're just anticipating there might be issues because they're so busy I haven't noticed any. But even if there were I would rather wait a little bit longer to get a guaranteed perfect item. And their customer service staff is great clear correct information.

Products used:
I buy Funko Pops and I recently ordered a Monster High adult collector doll which are very hard to find anywhere else. So I would say use everything I received from them. I hope that's what you meant.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

Thanks for taking the time Donna to share your positive experience with Veronica – we think she’s pretty awesome too! We’re happy to hear she was able to provide you with excellent service on many occasions. Please don’t hesitate to reach out if you have any questions. Thank you for choosing us for your collectible needs! Happy Collecting!

Thumbnail of user notsuren1
1 review
1 helpful vote
March 27th, 2023

They said they had Magic cards in stock. Took my order, then the item sold out everywhere. 3 weeks later they are still waiting on the item they didn't even have and weren't actually getting. Now because they were trying to grab market share with merchandise they don't actually own to sell, I can't get the thing I had the money for. After looking at this it seems this is a common occurrence with this crappy company.

Tip for consumers:
Don’t

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

Thank you for taking the time to share your concerns. Please be aware that the Magic: The Gathering cards referenced were not in stock at the time of your order - the items were offered as a preorder, as is the case with most of the products listed on our website. Unfortunately, we have no control over an item's arrival as production and distribution decisions are entirely up to the manufacturer. If we cannot fulfill any preorders previously placed for the item, the clients who ordered will be notified promptly via email as soon as the manufacturer provides the update. If you have any further questions or concerns, please don't hesitate to contact Client Services at 818-255-0095, via online chat, or by sending an email to hello@entertainmentearth.com. We are happy to help.

Thumbnail of user ryanv321
1 review
2 helpful votes
March 17th, 2023
Verified purchase

My advice, be wary of pre-ordering any MTG products with them. I pre-ordered Phyrexia All Will Be One Compleat Bundles at $80 well in advance of the 3/3 release date. As all MTG buyers know the price of these spiked before release to $120+. No shipment. I've now sent two emails asking for an update on this order, both getting receipt confirmations, but neither have been replied to and it's been about 10 days now since the first (they say 1-3 business days for a response). So they can take pre-orders but not fill them, so don't waste your time especially on products that go up in value before release, they won't deliver. And before they go there, yes, I already checked my SPAM, junk, and every other folder for their reply and there has been zero communication back.

Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

Oh no! We're so sorry to hear that our response to your email may have been missed! Please keep in mind that we do not receive specific ETA dates from manufacturers due to variables in shipping and production times, just a general month estimate. We ship product as soon as possible after the manufacturer makes delivery. That said, we would be grateful for the opportunity to discuss this specific item with you more. For immediate assistance, please give us a call at 818-255-0095 or reach out via live chat on our website. Otherwise, you can reach us via email at hello@entertainmentearth.com.

Thumbnail of user joew1277
1 review
1 helpful vote
February 9th, 2023

Entertainment Earth had a fantastic selection of toys, and popculture merchandise. The only problem is that they ship purchased items at a snail's pace. They can take 7-10 days to process a purchased order. It took 15 days to receive an item, that anyone else could've shipped in 4 or 5 days. They need to hire some more employees or something. If you don't care about long waits to get your stuff, go for it. If you want your toys in a timely manner, go somewhere else, because Entertainment Earth takes their sweet sweet time sending you your packages.

Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

Thank you for taking the time to share your feedback, Joe.

Thumbnail of user samh1047
1 review
3 helpful votes
May 22nd, 2023
Verified purchase

I recently purchased 8 Funko items from EE and a few of them arrived damaged. I assumed I could return the 4 that came damaged because the item is advertised with a "mint condition guarantee", but I was told they can't be returned or replaced because they were purchased in a "bulk order". This was not mentioned anywhere on the items individual listing and is only mentioned on a completely different part of the site under their returns policy, so I was told that nothing could be done even though in addition their policy says "other options may be pursued" on orders over 6. This is especially frustrating because I saw someone online order the same item as me, in the same quantity, and have the same issues regarding damage as I did, and they were sent replacements no problem. I guess this company is only interested in providing good customer support to people who have an audience that could draw them in more business with their misleading advertising. Also when you select the free shipping option it takes forever to be processed and arrive.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

Thank you for taking the time to voice your concerns. We’re sorry to hear about the not mint product you received. Please take note that we are experiencing unexpected delays in processing as we transition to setting up a new warehouse. This delay is not due to volume, labor, or any other issues except for the processes related to this transition. We apologize for this delay and we can assure you this is temporary. Although items purchased in quantities of 6 or more are not eligible for return, we’d be grateful for the opportunity to assist you with a resolution as a courtesy. Please contact the Client Services team directly by calling 818-255-0095 or send an email to hello@entertainmentearth.com and ask for Eddie. We’re looking forward to resolving this with you.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Entertainment Earth is your source for action figures, toys, collectibles, and bobble heads to collect. Mint Condition Guaranteed. Find an action figure now!

Company Representative

Thumbnail of user aaronl125
Aaron L.
Typically responds within 6 days

How do I know I can trust these reviews about Entertainment Earth?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

3.3
190 reviews
Have a question about Entertainment Earth?