Thumbnail of user tripr3

Trip R.

Contributor Level

Total Points
83

1 Review by Trip

  • Entertainment Earth

1/9/23

Ordered 4 items in September 2022. It said delivery was expected in October 2022. It is now January 2023 and I contacted Customer service who said "Veronica D.Hello, thank you for reaching out. Unfortunately, the ETA was pushed to this month. We do not receive specific ETA dates from manufacturers due to variables in shipping and production times, just a general month estimate. This item is now expected to arrive sometime in January and it will be shipped as soon as it is delivered to us."

Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

Our apologies for any inconvenience the change in the manufacturer’s estimated arrival date may have caused. Please be aware that manufacturers may alter or update their ETAs at any time. Unfortunately, as a distributor, we have no control over these production and delivery decisions. Keep in mind that we will not charge your payment method until an item is available to ship to you, and we ship all items on a first-come-first-served basis as soon as the merchandise is delivered to us. We certainly appreciate your patience in the meantime.

Trip Has Earned 4 Votes

Trip R.'s review of Entertainment Earth earned 4 Very Helpful votes

Trip hasn’t received any thanks yous.

Trip doesn’t have any fans yet.

Trip isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user alanac101
12/18/23

Worst customer service ever! Paid for an item over a year ago and still haven't received it or a...

Thumbnail of user briant1766
10/16/23

I placed a preorder for an item right when it first got put up with in a day or 2. Now the item...