Entertainment EarthReviews 192

I've been buying from entertainment earth for years and I made a purchase recently and accidentally used my five-year-old previous address for my billing and shipping which was my fault for not paying more attention, but they shouldn't have been able to bill it because it's the wrong billing address and then they shipped it to that address so I emailed them to see if there's anything I could do and basically got told "oh well you put in the wrong address You need to contact the people Live there" no help and no care for loyal customers, long-term customers and now ex customers! I will just re-purchase from Amazon, which I should've done in the first place as that's a trustworthy company that takes care of their customers! Entertainment won't be around forever. I can promise you that.

I ordered 4 action figures from Entertainment Earth hoping to receive at least 2 mint boxes and they packed all 4 into one small box that arrived looking like an accordion from being smashed in shipping. The figures are ruined. They refuse to refund me even after sending multiple pictures and told me that because I ordered four they do not refund any order over 3 of an item. I have never been punished by any company for spending more money with them before now. Entertainment Earth refuses to admit that these figures never should have left the warehouse in such a poorly packed box that was entirely too small. They claim that they have a "mint condition guarantee" but they do not. They cant even spend the extra money to pack items properly let alone honor any guarantee. They took me for 100.00 don't let them take you too. BEWARE!

Worst customer service ever! Paid for an item over a year ago and still haven't received it or a refund on the item.

Would give them 0 stars if I could unbelievably bad

I placed a preorder for an item right when it first got put up with in a day or 2. Now the item was supposed to be here and I've seen it at target and Walmart in February 23. It is now October 23 and now arrives in January 24. I've looked for the item from other places but they say it has been discontinued and this is the last piece to finish a set my kid loves.

Every item I've gotten from entertainment earth has been heavily damaged. Creases crushed bubbles clear plastic has so many scratches on it. You can't even see the item they tossed the item in a box with some crumble paper around it and literally wad the packing slip up and throw it on top. Can't even fold it. Neatly send items back for refund. End up paying my own shipping to send it back I've had several orders one or two. I wanted to cancel so they canceled all of them. Doesn't matter anyway, they'll just send me a bunch of crap

Long story short with an example. You preorder an item with October release date. Little do you know. They'll only be getting 100 to start, but they'll let 500 pre order anyways knowing they're gonna tell 400 they now have to wait. They then lie and say it's a manufacturer delay and they aren't getting any on time. Then 2 weeks later you see not min versions selling in stock on the website, which are the returns from the first batch that did get them on time. So you reach out to their customer service asking why some people got it and you didn't. They then feed you a bunch of crap about how the manufacturer unexpectedly sent them just a few and blame these big companies like funko. Even though every other vendor selling the same item has more in stock then they can sell but you're now invested and stuck waiting until January foe christmas gifts every other person had no issues buying in October because they weren't dumb enough to trust these crooks. Run away while you still can. As soon as I get my items I will never order from these shady guys again. Inventory management is not this difficult, u have 2 decades of experience in e commerce work and have never seen a vendor behave in such a shady manor. It's like they are so scared of extra inventory that they'd rather make the majority of their customers wait and get treated awfully.

I've ordered form this website a few times only because some stuff is exclusive but their "release date" will get pushed back. Some items took over a year to get to me. Some things I just ended up cancelling and buying somewhere else. Don't order if you expect your stuff
To get to you right away.

They will get your orders wrong and not give a $#*!. So far 3 orders have been messed up. All was supposed to be glow/chase funko pops but instead they send regular ones I'm starting to believe they don't have any glows or chase funko it's a lie to rob you

Entertainment Earth is my go-to company. They take theirs customer satisfaction extremely seriously. Every time I received a product from them it's been exceptional. It is double boxed and absolutely mint when I receive it. I ordered five Duran Duran wild boys Funko Pops and they actually arrived a day early. Now this is a company that is growing and they are very busy but they communicate with their customers so you never have a question about what's going on. Their customer service personnel or exceptional such as Veronica on customer service chat. I've talked to her a few times just with questions and she is always helpful friendly knowledgeable and extremely fast. They're a variety of products are, wow, amazing I have seen Funko Pops here that I haven't seen for a while and they're on other sites or on eBay for way over retail. And with this company they're always retail. They even have some Pops that are not meant and they are marked down and it is specified and very clear that they are not mint boxes but everything else is guaranteed if they say mint it is absolutely mint. I won't go anywhere else. Other companies mark up items a few dollars but Entertainment Earth does not. And even though I collect Funko Pop I do collect a few of the older or collectible Monster High dolls. And once again Entertainment Earth came through. No markups no, no worrying if I'm going to get my doll before they sell out. They put a pre-order and I ordered it and it's the regular price and now I see people going crazy trying to get it from Mattel. Maybe I shouldn't gave that secret away but it's the place to go! I've honestly haven't seen companies lately that really do care but I believe Entertainment Earth does.

I placed an order, was told it would not ship till October, well it shipped sooner they took the money with no heads up! I tried to contact them through email and phone to cancel before it shipped, no luck! No response to anything. Do they even have a customer service department? I sent the email a week before the item shipped! I tried chat and calling during business hours. Nothing at all!

Absolute rip off. Pre-ordered, never got any product and was charged three times on my credit card. Now struggling to get the charges removed.

Just horrible terms and customer service. They keep accepting preorders even if they do not have stock guarantee. You order lots of items but only get one item and they'll still charge you the full shipping fee.

Ordered on 7/1/23 shipped on 7/11/23 and then only because I had opened up a claim. I filed a claim because my item hadn't been shipped after 6 business days they responded that it went out that morning on 7/10 but later that day I get a message that a label was created. That hadn't shipped it and lied saying that they did. I finally got my items and they were packaged well and came as described. I would have liked to order more of them but I can't do business with a company that lies.

I had an excellent customer service experience with a gal name Veronica. I had to change my shipping address before my order shipped out. Veronica responded to my email quickly and handled my situation well. She keep me posted every step of the way and was able to change my shipping address to my new address.
I highly recommend buying merchandise from Entertainment Earth. They know how to take care of their customers.
Anna

I recently made my first purchase from Entertainment Earth and in total purchased 7 Funko Pops. One of those pops came in the mail with shipping damage. I contacted their customer support and they took care of the issue and was a great overall experience. Issues can happen with any business but its how they handle those issues. Could not recommend enough.

Placed an order with Entertainment Earth and got an email saying everything was on backorder including the pre-orders. Also a Email stating that payment wasn't taken until items were sent and being these are pre-orders it was going to be up in the air when sent and payment taken at whatever day to their choosing for shipment. Canceled the order and asked for notifications when in stock and wouldn't you know upon cancelation everything was in stock all of a sudden according to emais. Unless you are well established and willing to guess at your shipping and pay dates. Being this company is well established as shown it needs to update some business practices. 100% I do not trust this company for further buisness.

Talk about a first impression! My last order was in January, got put on back order, and now is expected to be shipped in September. I'll suffice with an incomplete collection at this point. There are plenty of other reliable websites.

I've written positive reviews for entertainment earth but things have changed over there. Be careful of Donald. He has the worst customer service rep over there. There used to be a higher level of mint condition guarantee at entertainment earth but their standards and customer service have taken a huge dive. I calculate $150 to resell their items at a loss. To the owner of entertainment earth, Jason. No need to reach out. Donald gave an attitude, was rude so there's sno reason for me to make orders over there. I would've been fine returning the sealed items and never buying again parting ways on good terms but I do not agree with taking tons of photos of the paint issues and then possibly being rejected after doing all that work. Too much of a hassle and definitely not a hassle free experience.

I recently purchased 8 Funko items from EE and a few of them arrived damaged. I assumed I could return the 4 that came damaged because the item is advertised with a "mint condition guarantee", but I was told they can't be returned or replaced because they were purchased in a "bulk order". This was not mentioned anywhere on the items individual listing and is only mentioned on a completely different part of the site under their returns policy, so I was told that nothing could be done even though in addition their policy says "other options may be pursued" on orders over 6. This is especially frustrating because I saw someone online order the same item as me, in the same quantity, and have the same issues regarding damage as I did, and they were sent replacements no problem. I guess this company is only interested in providing good customer support to people who have an audience that could draw them in more business with their misleading advertising. Also when you select the free shipping option it takes forever to be processed and arrive.

EE is a good place to order from and I've used them for almost 20-years. The problem is usually the shipping. There is always some bottleneck that prevents items from arriving as quickly as I'd like living as close as I do to them. I'm a homebound retired vet and a pretty impatient butthole but I live a few hours away from them which is why I prefer them to businesses that ship from the other side of the country. When they're on the ball, it's Amazon Prime fast or faster, when they aren't it's not. The last few years the bottleneck was relying on Pitney Bowes as the middle-people. They could take a month at times to get an item from EE just to the PO. They seem to be using UPS now (fastest in the business) but now have extended processing times. If your order processes and clears before Friday you're good. If not, you'll get a label printed before they leave the building on Friday. Things shut down for the weekend. UPS takes this as expecting a package soon and will send you an estimate email of a day or two. That's not happening and you'll be grumbling and frustrated when no movement of your item shows up in the tracking system until the following Tuesday. UPS won't see the package until late the following Monday at the earliest. So it adds a weekend and a few extra days on a delivery time that could have just been a few days. Like I said, I'm impatient! You'll generally see items in a week or less. That's pretty good in the grander scheme of things. I open my stuff but every package is packed very securely and boxes are in really good shape. Customer service has always been helpful and courteous. Returns are very easy. EE is easily one of the top tier companies to use for action figure or other collectibles collectors.

PS-- still waiting for some items I ordered because they finished processing last Friday but to increase my credibility I've included a picture of my dog. This review will probably get deleted now. I'm board pressing F5 on my UPS tracking page hoping to see acceptance of my items finally!