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I placed an order, was told it would not ship till October, well it shipped sooner they took the money with no heads up! I tried to contact them through email and phone to cancel before it shipped, no luck! No response to anything. Do they even have a customer service department? I sent the email a week before the item shipped! I tried chat and calling during business hours. Nothing at all!
Jenny W.'s review of Entertainment Earth earned a Very Helpful vote
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Worst customer service ever! Paid for an item over a year ago and still haven't received it or a...
I placed a preorder for an item right when it first got put up with in a day or 2. Now the item...
We are sorry to hear you were unable to reach us regarding your pre-order item that arrived. Placing an online order on our website is the authorization to charge the payment method provided once the item arrives to our warehouse. All estimated arrival dates are subject to change as shown on the website. Please call us at 1-818-255-0090 to set up a return for your order. We can provide a pre-paid return label as a courtesy. We hope to hear from you soon!