- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Long story short with an example. You preorder an item with October release date. Little do you know. They'll only be getting 100 to start, but they'll let 500 pre order anyways knowing they're gonna tell 400 they now have to wait. They then lie and say it's a manufacturer delay and they aren't getting any on time. Then 2 weeks later you see not min versions selling in stock on the website, which are the returns from the first batch that did get them on time. So you reach out to their customer service asking why some people got it and you didn't. They then feed you a bunch of crap about how the manufacturer unexpectedly sent them just a few and blame these big companies like funko. Even though every other vendor selling the same item has more in stock then they can sell but you're now invested and stuck waiting until January foe christmas gifts every other person had no issues buying in October because they weren't dumb enough to trust these crooks. Run away while you still can. As soon as I get my items I will never order from these shady guys again. Inventory management is not this difficult, u have 2 decades of experience in e commerce work and have never seen a vendor behave in such a shady manor. It's like they are so scared of extra inventory that they'd rather make the majority of their customers wait and get treated awfully.
Tip for consumers:
I beg everyone to not order from these people, they are dishonest and will blame the big vendors like Bandai or funko for their inability to manage their own inventory while every other company will have the same items in stock all the time without issue
Products used:
4 funkos, 3 anime statues. Only received 2 of my items from my one order though, the rest have all been delayed months even though other customers have already gotten theirs. This is a result of horrible pre order inventory management
Ryan C.'s review of Entertainment Earth earned 2 Very Helpful votes
Ryan hasn’t received any thanks yous.
Ryan doesn’t have any fans yet.
Ryan isn’t following anybody yet.
Empty.
Worst customer service ever! Paid for an item over a year ago and still haven't received it or a...
I placed a preorder for an item right when it first got put up with in a day or 2. Now the item...
Thank you for taking the time to voice your concerns. We sincerely apologize for any inconvenience you have experienced surrounding the manufacturers' delays and distribution decisions. Please note that once we have pre-sold all of the units we expect to receive of an item, we update the stock status to "pre-sold out" and discontinue accepting orders. Keep in mind that an average smaller store might receive 20 cases of an item in stock as soon as an assortment is released. We're no different, but unlike other toy stores, we might need over 1,000 cases to fill our orders. Orders are fulfilled on a first-come-first-served basis, so the sooner you preorder, the sooner you receive your merchandise. That said, the timing of product distribution is entirely up to the manufacturer. We have no control over the process of allocation and delivery times. This is why we do not charge payment for items until they are available to ship to you. If you have any further concerns, please do not hesitate to contact us directly at 818-255-0095.