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My nephew used my card to by a dinosaur from them a few weeks ago and then last week I had a random charge on my account from them for $26.86 that I did not authorize. I have sent an email and tried customer service twice. The first time I was kept on hold for over 20 minutes, I am currently on hold with them now and we have clocked in at over 20 minutes again on hold. So either they stole from me or they are a terribly run company. I guess I will have to dispute the charge with my bank tomorrow. Very annoying.
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Worst customer service ever! Paid for an item over a year ago and still haven't received it or a...
I placed a preorder for an item right when it first got put up with in a day or 2. Now the item...
Hi, Steve! We're very sorry for the extended wait time you experienced while reaching a representative by phone. You can also chat with us from our website for immediate assistance. Please be advised that we do not charge payment for items until they are in stock. If your nephew's purchase was a preordered item, payment would not have been charged at the time the order was placed. We look forward to speaking with you to help clear up any confusion.