Enterprise Rent-A-CarReviews 3,232

I have had a terrible experience with Enterprise. After I returned my rental car I was charged an additional $89.00 with no explanation as to why. In addition, I never received my $100 deposit back even though I returned the rental car in the same condition as when I received it. When I asked for a rental car I asked for a sedan, however the Enterprise employee told me they would give me something comparable to my car so they gave me a Nissan Rogue. The employee told me she would work out the insurance adjustment on her end but that I would NOT be charged the additional rates. That was NOT the case. It's been two months and I have been getting the run around. I have not received my deposit back and they charged an additional fee because insurance would not adjust the rate. On my signed receipt it states "USAA will pay 100%". Yet two months later I am still trying to get my money back. I would not recommend Enterprise as they will charge you fees as they see fit without your acknowledgement or approval.

Spoke to Nicole at this Manheim Pike location. Was accused of being a previous customer, renting a car and keeping personal car together instead of dropping off car to body shop; the reason for my reservation via an insurance claim for a rental in the first place. Basically being treated like a thief prior to even stepping foot in their office! Customer Service unacceptable, offensive, and should not be trusted with the public on behalf of Enterprise or any company for that matter!

I made a reservation through my insurance company be picked up at work since my car was not drivable. They did not show and when I called they said it was the wrong branch and I would have to call one closer. The branch closer to me would not answer their phone. I abandoned any hopes of getting a car and had a relative pick my son up from school and me from work. He sat outside in the cold for an hour and I was stuck at work for an hour and a half. I would rather drive my mother's 14 year old truck than deal with these people again.

Reference number: *******569

Personally National, ALamo, Sixt is better. This is what was told to me.
1) If you need to reach somewhere a 15 seater vehicle should be fine. (I booked a compact car, and they didnt have any cars other than 15 seater. They had 2 SUV's but they were out within some time)
2) Un-updated website: I wonder why if 20 people ask for a compact car, and they have just 2 in stock, why cant they declare on their website that they dont have these cars available. I realise it's tough logistics but I kinda confirmed I will be needing a compact car 2 days ago and even received a response that yes they have the stock and I would get the compact car.
3) They keep cars "on hold" for people. A lady, who arrived before me, kept a car "A" on hold and was waiting for a possible new renter to return a smaller car "B". So the car "A", was just kept idle all the time. Pretty weird policy, since a car was no kept on hold for me. Eventually Car "B" arrived after 1 hour and I got to drive car "A".

Awaiting response from enterprise Area Manager

My husband and I dropped a car off late at night and drove 6 hrs home after picking our daughter up at college. Since it was late we left a very important item and didn't realize it till we were home. I called the next morning and spoke to an employee who said he had it. I explained my situation and the manager fed ex it to me and we received it the next day. They went above and beyond for us and I can't thank them enough. There are great people working at enterprise, especially in Greensboro, NC Market St

My experience with enterprise was TERRIBLE! The car that I originally reserved was not available upon pickup (no biggie). I was then told by the sales rep that he would then cut my daily rental rate in half for the inconvenience from $58.25 to $30 a day bringing the time distance total down to $90. With the discount added I decided to add insurance for $24.99 for the 3 days ($74.97). After the discount and insurance was added my estimated total charges were promised to be $214.25 after taxes and fees and one of the receipts I received detailed these rates. However, upon returning the car I was not charged the discounted rate promised or even the original reservation rate. I was charged a rate of $117.73 a day for my rental plus the insurance I added and taxes and fees ($489.85). After realizing that they overcharged me nearly 4 times the promised rate they also had charged my credit card an additional $41.98 on top of the $489.85 bringing the total that I was charged to outstanding $531.83 when I was told I would be charged $214.25. I had to call and explain to the manager at the Kansas City Airport location where I rented the vehicle from. The lady i spoke with was very unhelpful and took forever to understand the mistake that was made when I clearly explained it several times. In conclusion this was my WORST car rental experience. I will most likely never rent from enterprise again unless they can offer some sort of compensation for the inconvenience.

I really don't know where to begin On October 5th I made a reservation to pick my vehicle up in Hollywood FL location. I left work early in order to be there prior to the closing (6 pm)
Upon arrival with my reservation in hand, I questioned the deposit amount as I was told a different amount than what reservations had given me. I mentioned the same to the Assistant Manager Michael Gonzalez who then stated in a sarcastic manner regarding the deposit. He then looked to his Manager Gino Petit and again stated we have never charged $100.00 deposit, I was made aware of the $200.00 instead. That wasn't an issue however Michael Gonzalez informed me that he wasn't going to rent a car to me and suggested I go somewhere else. I was appalled to say the very least. I spoke to Gino reminind him that he was the Manager and would he rent me a car. He stated I have to work with him tomorrow so I will not be able to rent you the vehicle. By this time I was in tears, I called corporate to complain and now 5 weeks later still wating for a call back from the area Manager. I was finally able to rent a vehicle at another location. THe problems continued. Now they have over $1000 dollars from me with no one even given me the professional courtesy of a call back. I could go on with the other ongoing problems that still exist. Stay clear of this company rent from Avis, Budget or Hertz never Enterprise again.

A family friend failed to remove all of her belongings from inside the car. We called the office the next day they said they would look for it. They found it and decided they needed to OPEN it. The employees at Enterprise should have never opened something that they found. Do the employees go through pictures on someone's camera that a renter left? Probably. Would they read the entries of a journal left by a high schooler? Probably. Would they go through someone's phone? No doubt. The employees decided to open something that they had no business opening. I will NEVER use Enterprise again, and I will share my experience with others considering doing business with your company. In this day and age, privacy is one of our last forms of freedom, and Enterprise has shown that it could care less about the privacy of its customers.

Several times a year I must rent a car for one reason or another.

I have nothing but high praise for Enterprise... their rates are competitive... the reservation and booking are reliable... but most significantly they offer pick-up and drop-off service.

At the moment I am knocking on wood so as not to jinx my good fortune with this company.

All the vehicles have been new and clean... probably nicer than my own cars, for that matter.

Five stars for you, Enterprise...

I needed a rental car for 1 day to drive me from florida to virginia. About 800 mile drive. Went to reserve the car for 1 day only and they quoted me about $450. Which most of that was a deliver fee to get the vehicle back to original locatio. Went to hertz and got a premium car for only $160 for the whole trip. After realizing how much of a rip off enterprise would have been, its safe to say they lost me as a customer and hertz will now be taking my business. So thank you again enterprise for trying to rip me off, because you didnt just lose me ad a customer as i have told my story to everyone, including people who rent from you often