Enterprise Rent-A-CarReviews 3,231

It was hard to tell where incompetence ended, and outright scam began. I reserved a car online for $200 for a week. They didn't actually have a car when I got there, so it was either up-sell to a $250 rental or walk home. I then agreed to a $23.99 charge for damage protection. It was never specified that the charge was $23.99 a day! (I pay barely $50/month for full insurance on my own car... for the whole month!) Final bill was over $450.

I drove it no more than just the 10 minute commute every day to/from work, and returned it, clean, with more gas than it started with. On return, hail damage to the roof was found... in the middle of the summer, in south Mississippi. The woman who rented me the vehicle had never once looked at the roof... I was with her the whole time.

If you have no other choice and have to rent from these people, a) take detailed video of the entire vehicle inspection process, and b) don't agree to anything.

Enterprise Rent a Car has no word of honor.
I will make sure that I tell everyone I know to NEVER USE THEM.
Made reservations in Miami Florida and the day to pick up a car they rented my unit to the highest bidder.
Proof of that we are starting in the Four Seasons Hotel in Miami Florida and the same branch that accepted our reservation was dropping off cars all day for two to three times what they accepted my reservation #*******063
This for 9/14/10 to 9/15/19.
Why accept reservation if you will not honor it.
I hope you loose more customer like myself.
I have reported this to American Express Travel and the Consumer Affairs as well as YELP and every single rating/review company

E returned the rental vehicle after hours and dropped the keys in the drop box. The next morning we received a call from the manager "Matt" stating that the car was damaged and he needed my insurance information. I asked if the lot had cameras and he stated it did but he hadn't viewed the footage yet. I requested that he call the Troy police to which he stated that he could not as the car was my responsibility as no employee had checked it in when we returned it. We drove to the store to view the damages and we called the Troy police department ourselves. The officer stated that this particular location has an issue with vandalism and has been instructed that they need to secure the lot better. It was obvious that someone had walked across the cars parked next to this particular vehicle by the muddy footprints on their hoods and then jumped onto the hood of the car we returned. Enterprise has treated us horribly and still demands that we pay for the damages! They should not allow after hour drop offs at locations where vandalism has been an issue. As a side note, when I visited the Troy police department to retrieve a copy of the police report, the desk officer stated that their had been 10 more acts of vandalism at Enterprise the night after we returned our rental!

My car agreement number is *******. I was wrongfully charged $495.98 on 9/3/2019 for broken window due to a car break-in. The incident happened around 9.30pm on 9/2/2019 near College Park, GA. The police case number is 19-*******.

When I rented the car, I specifically informed the lady behind the counter that I don't have any car insurance. She nodded and told me it's fine. When I was shown the car, no one informed me about any liability or insurance policies I should be aware of. It is until the crime when I returned the car to Enterprise ATL. The people who worked there asked me to go upstairs see the people behind the counter. People behind the counter asked me to go to the office located at car pick up. Car pick up place asked me to go to return the car place. Eventually, one lady told me I needed to pay for the broken window which I was a victim of. I could not believe no one helped me and even trying to taking advantage from me, an innocent victim. I am deeply disappoint towards the company and customer service. I am not going to and will definitely not recommend this company to anyone.

I had booked with enterprise two weeks before my trip and somehow my reservation got cancelled a week before my trip. So the next day i called to see if i can get my reservations back for the same rate and they told me that they can't change the rates they have to go off of what the rate are now. This is ridiculous and frustrating your a paying customer and can't even get any help with something that you had no control over just because they want money so bad. This is how you lose customers by not being on there side to help and make sure there are situated and everything is taken care of

We were traveling through Florida with two little kids when our car broke down. I immediately started calling rental car places so we could follow the tow truck. Everytime I reached Enterprise, I was either told to call back tomorrow and transferred to another Enterprise or just hung up on. I called everyone in a 40 mile radius. After hitching a ride with the tow truck, we ended up in Dothan, AL. Again, I started calling Enterprises. Again, I would be placed on hold or transferred and then hung up on. Finally, I got a reservation for 5:00 pm to be picked up. At 5:15pm, I call back and they tell me then that they can't pick me up because I had called the same day as the reservation. I told them that the mechanic was leaving in 15 minutes, I had two small kids with me and I was in the bad part of town! They informed me that they could pick me up tomorrow afternoon if I called that morning and hung up on me. They left us stranded!

Hi there, be careful when renting a car online from the Enterprise rent-a-car (ATESA / Enterprise); the offer was cheap and duly paid for (in full); as I arrived a little late because of the delayed train, the office was closed and after calling by phone for almost an hour, they did not have the service to send somebody down with the car (although they have a person 24/7 available in town). So, there I was, with my family on the doorstep of the Enterprise office at the Gerona railway station, on my way to Porqueres that cannot be reached by public transport... Luckily, competitor Sixt saved my weekend, although at a very high cost; but still: muchas gracias Sixt!

We recently hired a car from Pearson airport, Toronto. Everything else with the car hire was great except that we left a wallet in the car and it was returned with the cash missing. When we asked the lady from the lost and found department about the missing cash we got no response. Returning the wallet after removing the cash seems kind of dishonest to me if this is what indeed happened. This was emergency cash that was tucked deep inside the wallet and was not used. Thanks for the wallet, getting our cards back was cool but would have been even nicer to get our cash with the wallet :D

I rented a car for more than a month at Enterprise (while mine was in a body shop), paying nearly $1,400 out of pocket for this rental, and expecting to earn points for this from their rewards program that clearly states: "We Made It Simple: Dollars Spent Equals Points Earned With Enterprise Plus, the more you rent, the more rewards you earn."
When I asked why my account wasn't awarded points for my rental, I received an explanation that my rental was "non-qualifying" (with no explanation) and any attempts to speak with someone just got recorded responses and go arounds. I also had another vacation rental (just 4 days) with the same result: my rental was "non-qualifying" even though it also was booked directly with Enterprise.
All I can conclude is that their rewards program is nothing but a scam, despite that claim that dollars spent equals points earned. Also, their customer service is woefully inadequate. I will not be spending any more dollars with Enterprise and will make sure that my employees and acquaintances do not either. This is not an ethical company to do business with.

Do Not Rent From This Company... Alhambra, CA Main St Location... they will falsify documents and charge your credit card months after the rental... even if a second party (Wondries Collision Center in my case) is responsible to pay. I had an accident in 11/2018 and everything was covered through my insurance company Mercury Insurance and Wondries Collision... so the paperwork said at the time of signing. Unfortunately, in 2/2019 I received a charge on my credit card from Enterprise for $327.00. I spoke to the Enterprise manager at the time (they have a revolving door there because they employees dont stay) and was advised Wondries Collision Center declined to pay them so they charged my card and they would not investigate my dispute. I filed a complaint in 2/2019 with my bank Wells Fargo and in 4/2019 I was declined the reimbursement because Enterprise doctored the documents removing Wonderies Collision from responsibility and now making me the responsible party. Wells closed the case. I continued to pursue the issue with Mercury Insurance stating at the time of the rental I signed documents with Wondries Collision as the responsible party. I had to go to the top branch manager of Mercury Insurance to get help. As of 6/2019, Finally Mercury Insurance agreed to the fact Enterprise should have never charged my credit card four months after the rental for fees that should of been paid by Wondries Collision. I am still waiting for the reimbursement check $327.00 from Enterprise. Today unfortunately I had to talk to the Enterprise manager Lucy and was advised it will take another 3 weeks to receive a check from the corporate office. When I asked for her last name and the names of the persons who doctored the documents because I was filing a complaint with the BBB Better Business Bureau, LUCY HUNG UP ON ME. This was not the first time I rented with Enterprise but it is the last. Your credit cards are not safe with this company, their practices are illegal and their employees are disgustingly rude.

Enterprise is not a good company to get a car from. I have been cheated twice. The first time I got my money back. The second time, I borrowed a car and it sat in my driveway, overnight, brought it back in the morning cause I didn't want a minivan and they said there was damage. They did not go around the car with me, or write it up. I also, thought it was strange they moved the car when I returned before we went out to check it over. Don't borrow an Enterprise car they will cheat you.

Went into Enterprise today at 10:39 am to get my rental due to insurance claim. My appointment was originally at 5:00pm but I got off work early and I live an hour away.
I was told that I they didn't have anything to rent me until 5:00 (parking lot full).
All i can say is WOW; never would I rent from Enterprise in Anniston, Alabama. The woman at the desk wouldn't even look up to acknowledge me standing there. No customer service! Reported them also to my insurance company.