Enterprise Rent-A-CarReviews 3,231

The customer service at Enterprise Rent-A-Car at "******* 101 ST, Edmonton, AB" has exemplary service. The whole team and management at the downtown location was willing to go over and beyond what was required.

Mark and Justin are the opitome of excellence. They take time to listen to clients and offer services over and beyond normal. I am super grateful for their attention to details, excellent customer services and always exceeding my expectation. Thank you so much for the upgrade Mark, you made our day. My friend were very happy too:)

The whole "Enterprise Downtown Team" is absolutely amazing. I am so happy with the whole team. All you guys are great. Thank you and keep up the great work.

I would definitely use their services again and tell my friends too.

I went on a business trip to Kanas City, MO and reserved a luxcury car with Enterprise 3 weeks in advance. When my wife and I got to the rental car terminal, to our surprise Enterprise was closed down. The sign in front of the Enterprise desk read that they were closed and to see National Car Rental for reservations. We never received an email stating they were closed, and we would needed to go to National Car Rental to get the vehicle we reserved. The representative at National looked up our reservation, confirmed that we were down for a luxury vehicle, stated he had a BMW, confirmed that we were ok with that, took payment and said he would grabbed the keys to bring the car around and be right back. We watched him run around for a good 20 minutes 'claiming' he couldn't find the keys to the car. My wife said he's pretending like he can't find the keys because they are trying to save it for someone else. After another 10 minutes of acting, he comes back and say, "Sorry, the BMW is reserved for some BIG WIG, we can upgrade you free of charge to a Tahoe or a sports car, and for your trouble pay for a half tank of gas." First of all, we were only in town for 2 days, we would barely burn 1/4 tank in a Tahoe. I'm looking like did I not reserve this car 3 weeks ago? Should I put that I am a Big Wig on my application next time? This is definitely bad business, and poor customer service from National to refer to someone as a Big Wig as if that title is more important. Based off this occurrence with Enterprise and the communication with the representative from National Car Rental, I WOULD NOT recommend them at all unless Big Wig is on your credit card information.

Enterprise asked for my credit card to place a ‘hold' until Geico picked up my policy, I was told I would never be charged to that card, and I trusted that.
Geico took over my policy, and after rental car was returned I was charged $820. I never signed anything to ever authorize this charge. I am now in a dispute with my credit card against enterprise. I will never choose enterprise again.

To top it off, I was issued a car that was still filthy inside, I got all the way home before noticing that they failed to leave the key fob inside the car (car was already running when they put me in it) so I could not even use it the first day until they brought me the key.

Just Unprofessional.

This review will be taken down when I am rightfully credited back by enterprise.

Rented and confirmed my car 2 days ahead of time. One day rental $52.00 quick turn around back in 8 hrs. Fraudulent charge of $343 for 1 day! Parked car put keys drop box returned next day confirmed with that they enterprise had the keys. One week later received an agreement via email for one week of charges bill $343.00 what the... so complained customer service replied On Thu, Aug 27,2020 at 10:32 AM <*******@ehi.com> wrote: Dear Ms. V Thank you for choosing Enterprise for your car rental needs! My name is Corie and I am happy to assist you today.We apologize for the inconvenience that this may have caused and we will ensure to get this in the right direction for proper assistance. I have engaged the regional management team at the Margate location and they will contact you as soon as they can.
Your Reference Number is:...
If you have any further questions regarding this rental, please feel free to email us back. Have a wonderful day!
Kind Regards,
Corie waiting still note No call back or any news at all!

Misleading website! (SCAM) "deal" On the website they have the "surprise" rent option which is "compact" or larger! To them it means the smallest and cheapest piece of junk/trash/garbage on the lot and it is the ONLY company in the market that counts economy as the same size as a compact! So DO NOT think its a deal! Then the piece of trash/garbage/junk had NO antenna so no RADIO as soon as you left town! In short AVOID this company at all cost! Goto thrifty or avid where economy and vompact cars are two different classifications and two different sizes!

I WRITE THIS AFTER CALLING CORPORATE- NOT CUSTOMER SERVICE. I HAD A LENGTHY CONVERSATION WITH SOMEONE AT CORPORATE. SHE IS GOING TO HAVE A HIGHER THAN AREA MANAGER CALL ME NEXT WEEK. HAD A HORRIBLE EXPERIENCE AT STRONGSVILLE OH STORE! THEY TRIED TO RIP ME OFF AND CHARGE ME HUNDREDS MORE THAN WHAT I WAS QUOTED AND HAD A RESERVATION FOR. MADE MULTIPLE MISTAKES WITH MY RENTAL SITUATION, AND THEN TRIED TO GET ME TO GO TO ANOTHER STORE A HALF HOUR AWAY... I HELD MY GROUND, AND IN THE END, GOT THE CAR FOR THE PRICE ON THE ENTERPRISE RENTAL pw THEY SENT ME! ALSO, HORRIBLE CUSTOMER RELATIONS, NO IDEA HOW TO TREAT A CUSTOMER. WITH ALL THESE HORRIBLE REVIEWS, ENTERPRISE CORPORATE NEEDS TO MAKE SOME SERIOUS CHANGES.

Lied to me said they had a car waiting on me. I went there to get it and was told no cars available. Went back again same ordeal. My insurance covered a pickup they put me finally in a Nissan rogue... Brought it back on time and the office I took it to has no drop box like I was promised it would. So I call them first thing the next morning and told them where the keys were. They said ok thank you. 2 days later I get $100 charge on my card saying I haven't returned vehicle. Then the guy says oh I forgot to check it in let me. See if we can get you a refund. What do you mean lete see if you can get me a refund you took money from me that was not owed to you how the hell do you have to see if you can get me a refund. Rude people, ignorant people, one office were racist people. Worst Company I've ever delt with. Dealing with them will make a sane person go postal. Worst Company ever.

Had car rented Lafayette airport 8-2. Was supposed to be open till ten. Got in at nine all closed up. Had five people took cab to hotel. No one answers at customer service. Called next morning said reservation was honored and could pick up car. Went 25 miles to airport and was told car was rented out. I had it paid in full. I said how in the hell could you rent it out when you werent open, i had it paid in full, and they just told me i could pick it up. The real friendly, yuck, yuck, woman behind counter basically told me to screw myself and they are all rented out. I have delt with a lot of companies in my days, but i have never, and i mean never have delt with such a rude, dishonest, and incompetent company in all my 63 years. Please do not wvan attempt to to business with this so called company. You WILL be sorry!

Yesterday, I reserved a car and I tried to contact the loca office today for either pick up or delivery. For 3 hours I tried and nothing. I called Enterprise headquarters and the first time transferred me but didn't pick up. Called again and the second rep was awful without any choices. Asked for customer elevation who called the office and said nobody could drop off the car and couldn't get picked up. Hardly any drivers to cal Lyft so I took an early ride. They couldn't manually enter my credit card that I lost and capital sent me all the information through Apple Pay. The pad didn't have the capability to manually enter the number. Had to use my debit card. Absolutely horrendous service. The. Here comes the car with disgusting cigarette smoke. Told me he didn't have any cars so I said I'll wait since I was early. Finally did get a car. Was it the employee at the office fault? NO! It's whomever is the greedy jerk who leaves one employee to do every and still have the same amount of work for that young man to do (Zach). Shame on corporate and it's not COVID because lack of employees. I was rude to Zach and it wasn't his fault he is by himself. Shame on you Enterprise!

We made reservations thru the website and reserved a car. Then, we got a call a few hours later that the reservation was canceled because the car was not available at the chosen location. When we asked if other Enterprise locations had a car available, we were directed to look on-line because the locally owned Enterprise rentals do not assist customers find a car with a competing locally owned Enterprise office. Never once was the "we will pick you up" offered - when it was requested it was like a huge imposition to the clerk on the phone.

Bottomline: chose a competitor - this company is not family friendly like the commercials try to portray.

I had a reservation made 5 hours in advance, drove 45 minutes from Shawnee to Oklahoma city/ will rogers airport to pick up vehicle. Stood in a line outside in the heat and when it was finally my turn, the woman told me they weren't honoring any bookings made that morning because they had overbooked. When I told her that I had a confirmation from 5 hours she replied " reservations are not a guarantee" I asked isn't that what the word "confirmation" means and she said not here. I then went inside to avis and they saved the day. Up until now, I used enterprise exclusively, but after this, regardless of price I will never use enterprise. One more thing: Not a call, email or text letting me know that they could not honor my confirmed rental. How rude

I received so many different responses from the employees. I was promised the fact that I would have no problems getting a car with a navigation system since the cars are new. When I arrived for the pickup, I was told that their cars do not have navigation systems because they don't purchase top of the line cars. I was given a quickie instruction class with little info. Then I put the car key in my pocket, not realizing that it fell out onto the car seat. I locked the car and there was no bell, whistle or warning. Bottom line, I had to get a locksmith. When I complained about it the employee said they would alert customers from no on. A little late for me. Then I was told that I could park the car after five in their lot for free. When I called on the day I was driving home they told me that they changed the rule because of Covid and that I would not be able to park the car in the garage.
I received so much misinformation from employees. It was a trying experience, so bad that I would not use them again.