Enterprise Rent-A-CarReviews 3,232

They would get no stars if I could. I will never be renting from Enterprise again. I got a rental car on January 28th, looked it over nothing looked out of place. The next day after only driving it to work and home I noticed a scratch on the car and a plastic piece behind the tire was cracked. I proceeded to call them to see if the damage was already reported, it was not so I went to work to watch the camera to see if maybe it happened in the parking lot and was not told about it, the cameras came back fine and it was not here. I notified them of this and they let me know that I would have to pay my $500 deductible so that they could fix the damage. IF this was me that did the damage I would 100% pay for it, but it was not and many people looked over it that are mechanics and have told me there is no way that this was fresh. I've spoken to the store and I've spoken to corporate with nothing resolved or not even a return phone call except to ask me when I would be returning the car. StateFarm who recommended them to me is aware, and not happy about the situation and I even talked to the people who are working on my car and they also agree with me. At this point, I will be letting everyone know how unhappy I am with the customer service.

Don't rent your car here! They don't care about customer all they care is the money. Made a reservation for SUV but only can pick up a sedan.
The car I rent have a bad marijuana smell. And no body care about that.
Also they have a terrible customer care service I've been sent a case for months and I haven't hear back from them at all. I keep calling them every week But they keep telling me someone will contact me in a few days.

We reserved a pick-up a week ago with this scam company as my husband needs one for his job. His pick-up is in the body shop. He was promised a pick-up, which would be available this morning at nine am. We called to say we would be a couple hours late and their response was we will have to charge you an extra fee. So we went to pick up the pick-up they promised a week ago only to be told they dont have one and we can go on a wait list for the next week. We already took our truck to the body shop so this was not an option and would have been a huge inconvenience. They gave us a jeep that looked as if it was parked on a gravel road for a week, when I commented on how dirty it was the little scammer that did the inspection said they washed it yesterday, however it was the dirtiest car on the lot! Bait and switch scamming piece of $#*! company, with terrible customer service! Dont recommend them to anyone. Giving them a one rating because negative zero was not an option.

I had a complaint about being an Enterprise Plus Member, Renting many cars as I travel for work. I was treated like a low class individual after I extended my rental for two days form 4 days to a total of 6 days. I had to bring the car back to the location so they could "put eyes on it". I took time out of my day to go back to the location, they never even looked at the car!
To remind you, after renting cars from Enterprise over the last five years, I have never damaged on neglected to return a car.
I complained to corporate and the young lady took my information, I was told that a district manager would call me. It has been two days and you guessed it, no call!
Enterprise does not recognize customer loyalty.
Once this virus subsides and I start traveling again, no Enterprise for me!

I'm a very nice Customer in a rent from enterprise every single month my bill comes to 1500 at the end of the month I've been renting for awhile. I was rented a car at 26 mystic ave Somerville Massachusetts. They rented me a car with a crack on the window that's so noticeable I thought they knew about it. It was the car I wanted reallly badly so I took it with out complaining. When I returned the car they held me responsible for it and put me on the do not rent list

Whenever I rent a car, which admittedly isn't very often, I have always used Enterprise. That ended today! I made a reservation to pick up at Peoria, IL airport, and I noticed when I received my email they said a debit card could be used with return flight itinerary. I thought that was strange, because I had rented there before, and never needed flight information. This is the only location in the area open late enough for me to be able to pick up after work. It also said there would be 20% + $200 deposit, in addition to the price of renting the car, pricey, but ok. So, I called the number on my reservation and was assured that all I would need was my debit card and Driver's License. Then I got to the airport, the first thing I noticed was a sign that said the deposit was 20% + $300, not $200. When I got to the counter they refused to rent to me because I had a debit card, and no flight information. I called customer service and was told this is the policy for all airports, and as a courtesy she offered me 2 days of free rental at any major airport! She had just got done telling me I can't rent from an airport with my debit card unless I have a flight!

If I could give them 0 stars I would

I've rented from Enterprise for years but I closed my account today. Why? Because a car I rented was wet when I rented and a scratch in the roof was not visible. I returned the car to an underground car park that was not manned on Sundays and inspected/photographed every body panel - no sign of any damage. Days later, I get a bill for 700 euros. There's nothing I can do, they rejected my complaint and they don't answer phone calls or emails. They just don't care. So, for the 700 euros they've taken from me they've lost a frequent customer. I have searched online and found other customers similarly treated by Enterprise - the 'we're closed on Sunday' branches have a habit of charging customers for damage they never saw when dropping the car off. So, lesson learned. Avoid.

I've been renting from enterprise for over hole year an a few months all this due to be being out of town an truck driving with the rental in the yard a payment did not go Through I've payed this company Thousands Of dollars an the Audacity Of these people to tell me I can't afford or even fix they lips like this need better training not even discounts for people who rent long term getting charged 6 times the amount after I stated I am working over the Road Threaten To say I am stealing for 350 dollers mind you Every month I pay over 1100 somthing between 1500 not even free days I bet hurts would love the money I been dishing out shouldn't talk to people like this in 2020 knowing you work for theme an be at they locations not smart

They will rip you off and be ugly to you when they rip you off! A month ago I was charged for having pet hair in the car of 175.00 when told there is no smoking! NEVER told you can't bring your pets!
Rented one last time last week for my birthday for two days. I was charged for 3 days but they refunded the third day and then charged a 3rd day again! After, bringing my bank statement to them, they refuse to refund me abd says, " they can't, since they refunded it already " even though it was charged again after they refunded me. They agreed it shouldn't be charged but they refused to make it right. All because they refunded me once but charged twice and I was told to contact my bank. They screwed up my account by fraudulent charges. My bank is now taking care of it! But, it was their responsibility to reimburse charges for an extra day rental tgat I never used the car for. Even with proof! Obviously someone in their company is banking out on our money we don't owe! I WILL NEVER EVER use them EVER again!'

This is what you really think of your veterans. My mom served 20 years defending this country in the Air Force and this is how Enterprise shows their appreciation for her service. If only I could give 0 stars I would! To say that I am upset is an understatement. The sad fact is that Enterprise doesn't even care and at the end of the day will do nothing about it. Keith DeMarcus put my mom's life at risk today. He made my 65 yr old mother with a bad back walk home from his rental office in McDonough 5 miles to her home. I worked for the company for 17 years and am heartbroken to see how low customer service standards have fallen. If I can save you or your family some time, avoid this location. You can read all the reviews on both Google, Yelp and other sites and Keith the branch manager is mentioned repeatedly for giving poor service yet he is sill there as the BM, so that speaks volumes! Tells me that this company no longer takes it customers opinions seriously. Especially during this time when customers should be appreciated for the business they are providing to keep Enterprise from having to do additional layoffs from lack of business. But nope not this office. They continue to let this man run this McDonough location into the ground. Reviews matter and so does good customer service. Enterprise used to be one of the best companies to rent from but sadly to say I will never give them another penny of my business or my companies business ever again. Give your money to Hertz or Avis because your money and time are more appreciated!

The worst experience ever. Never rent from this business. I call on Thursday, November 12 to two local Enterprise facilities, one in Inverness and the other in Crystal River, both closed due to covid. Finally find one open 45 minutes away in Ocala. The female representative takes my information and tells me there is a car available and reserves it for me. My 80 year old mom drives me to pick up the rental. We are 5 minutes away from Enterprise and Enterprise calls my cell to say they made a mistake and there are no cars available. They promise me a car the next day, Friday. Again my 80 year old mom drives me there. I now find out they do not accept cash payments. They do not accept debit cards unless you have two bills (electric, phone, etc.,) to show proof of where you live. Your driver's license isn't enough proof of your residence. They only accept credit cards. Ok fine, I am very annoyed to say the least. Ok so my mom can put it on her credit card and we can both be listed as driver's. Now I am told that only husband and wife can drive a rented vehicle. A mother and daughter both over 25 years of age can not both drive the rental only the person who has rented the car can drive it. I have never heard of such an obsurdity like this. So if two people over 25 years old who are not married are going on a trip only one of the people will have the authority to drive. Needless to say I was infuriated that two days were wasted in gas and time driving to Ocala Int'l Airport to rent from Enterprise for nothing. I would not ever recommend Enterprise to anyone. No where on their website does it tell you any of these things not do they tell you when you reserve the vehicle. I also emailed them and never received a response. A poorly run business with ignorant personnel working for them. Go rent from Hertz instead, they are far better.

So first time using Enterprise as their price was competitive not the cheapest just reasonable. Even though online price was reasonable at branch they throw the £1250 excess into the conversation (website says £250) so they managed to scare me enough to buy additional insurance and at the end rental cost was significantly over.
Their system charged my credit card twice. After 10 days of ringing I am still waiting for the duplicated payment refund.
Never had either problem with Europe Cars or Hertz, their prices are more transparent and refunds are immediate.
Wont be using Enterprise again that is for sure.

I rented a car from Enterprise in Camp Springs MD, for one day. You all are aware when you rent a car, they say let's do a walk around and point out any damage YOU SEE, and they mark it. Well, the car I rented was beautiful, fully loaded, 2020 Nissan Altima, no issues that you will see just looking at the car. After I dropped the car off, in the overnight drop, one hour before they opened. When I looked at my receipt, they filed a claim for damage to the UNDER BODY of the car; now I'm thinking did I run over something, just back tracking my whereabouts. When I got back to the rental car location which is a 3 minute walk from my house, I looked at the car again, and still did not see anything, they said they saw tape under the bottom of the car, and that I had damaged the car, and they filed a claim against my insurance company. Imagine being charged for something you know you did not do 100%. If there was no tape under the bottom of the car, I would have thought maybe I somehow ran over something, but once I was told I taped up the bottom of the car, knowing 100% I did not such thing, I hit the roof. I took pictures and had to literally get on my knees and angle my phone under the car to get pictures. No one ever look under the bottom of a car, nor do they. They knew this car was already damaged, the duck-tape was old, frayed, had a bunch of grit and dirt stuck to the inside of the tape, that proves this had been there for a while. When they accepted that car from another rental car company, the night before I rented it, they did not inspect it, they just vacuumed it, and washed it, now trying to get a customer to pay the damage they knew was already there, that either they did, or a previous renter did. Sorry, the site would not let me post pictures, they are must see. Speaking with the managers there, all they are doing is trying to protect themselves and their job, because they failed to do a proper inspection prior to accepting the car.

For the first time in my life, I am writing a negative - very negative review of a rented car. It comes from Motor City Drive location in Colorado Springs. Huge mileage, over 22,000. Smell as if someone smoked in the car and then intensive sprays tried to overpower the bad smell - they did not quite succeeded. Dirty rear view mirror made it hard to see (see photo). A random piece of paper was glued to the windshield. I was promised a 4-wheel drive, and this was the only one: take it or leave it - just as God offered Adam to choose a wife. Zero stars would be fair - will have to select one star. Very disappointed, will try to avoid if possible.

Horrible people and horrible customer service! I have been going through enterprise for years now every time myself and my family go out of town or if a vehicle is out of service! I got red flag because one time there was a miscommunication and the gentleman that called me back was very very nasty and he told me why waste time on individuals like me when I was a one time deal at about 10 years I have been going through them like a communication very ignorant awful threaten full people I said just take your business elsewhere