Enterprise Rent-A-CarReviews 3,227

Waiting 3 hours for a car outside in the cold. No service just keep waiting. Employees are not helpful.

Avoid at all cost. Enterprise aka (Enter-a-Surprise) advertise exotic cars at a good rate despite being unavailable only to upsell you at the desk to a car that won't fit your need and/or much higher.
In my case they were sold out of all cars. When I insisted I must get a car (any car) a manager called 911 as a mean of threatening me.

BEWARE - as of Feb 2021, Enterprise (Plantside Dr in Louisville KY) now puts a $300 hold on your card in addition to the rental cost, whether you use a credit card or a debit card. (I'm not sure if it's just this location or nationwide.) We have rented from Enterprise at this location several times in the past and never had issues. However, when renting this time, we found out upon arriving to pickup the rental that they would be putting a $300 hold on our credit card in addition to the $270.61 rental cost. First, it's ridiculous that the amount of the hold exceeded the total amount of the actual rental, but the bigger issue is that there was no mention of a hold or even the possibility of a hold when we reserved the car, nor was there any mention of it in the emails we received from Enterprise. In fact, my reservation confirmation email said the total charge at pickup would be $270.61. It is wrong for a company not to disclose something as significant as this. Had they done so at the time of reservation, I would have rented from a competitor instead - none of which issue such a hold when a customer uses a credit card. Upon returning the rental, I did speak with the manager about my concerns that I was not informed of the $300 hold prior to pickup, but he blamed it on corporate and then just walked away. Individual locations are informed when a customer reserves a rental, and obviously management at this location knows customers are not being notified of the $300 hold; yet there is no effort by Enterprise to contact customers to make them aware of the situation. So I'm making customers aware via this review. This was an inconvenience for me this time, but there were definitely times in the past when I didn't have an extra $300 available on my card and I would've had to leave without my rental. So, to anyone needing a rental car, skip Enterprise. Call other car rental places instead. It was too late for me to do so the day I picked up my rental from Enterprise because we needed to leave town within the hour, but I did call around to other car rental places before returning the car and found several places that do not place any such hold when using a credit card. I definitely will no longer be renting from Enterprise. Also, I noticed some reviews were concerned with vehicle mileage. If it matters to anyone, our vehicle had over 41,000 miles on it - a bit much for a rental.

Car was not ready for pickup. After waiting 15 minutes outside to drop off the car. I went in. Finally someone came out and immediately told me inside was closed. After getting attitude, they then found "damage" on the car which wasn't damage at all. When calling I waited over an hour to speak to someone to dispute the charge.

I gave one star because of a girl names Meg in the Reseda branch, who was so so rude to me today. At first, she said she had one or 2 car for rent, but it's $65/day. I accepted, and waited for half an hour to get that car. After half an hour, she said I don't have any car, and I'm sorry, while their parking was full of cars for rent. She was so so rude talked to me and I also will complain to her manager!
Never go to her! She's so rude with customers! Zero star for her

I rented a car from Enterprise Rent-A-Car. I had to go pick up my family from Kansas City and I needed a bigger car for luggage and all. My pick up was 9:00 am sharp and that was the earliest slot available to pickup. I booked the car almost a week or 2 ago. And the night before my pick up, I got a call from Enterprise guy and he told me that they don't have any vehicle available and told me to book a car from Hertz or Alamo or any other car rental services.

If you don't want to stuck in last minute cancellation and get stranded or don't want to get hammered by last minute rental coz of cancellation, avoid Enterprise Rent-A-Car.

I will say Enterprise Might-Rent-A-Car.

GARBAGE! I went to the Lantana location and dealt with Louise Williams, who was very uneducated on her products and how to properly tell the customers what they are signing. I guess she just wants to make a bonus? Also, Joshua is the WORST "Area" Manager because "he only does email"... hahaha, what type of "Manager" only does email? They STOLE money from me and charged my card without permission. If someone even tries to deny this from your incompetent team of disrespectful employees, I will put up the receipts. You're disgusting. STEALING MONEY DURING COVID! GROSS!

I usually don't go out of my way to review, even when the service is less than stellar. Unfortunately, after dealing with Enterprise on two separate occasions and having two vacations ruined because of them, I feel I have to give a head's up to those consumers that are considering renting through Enterprise. On two separate occasions I made reservations, more than two weeks before needed date. I even called a few days before, to confirm vehicle availability. On both occasions I was reassure the reserved vehicle would be available to honor my reservation. And ironically enough, on both occasions I was notified hours prior to pick up, that the reserved vehicle was not going to be available. This caused two separate family vacations to be ruined. If you are thinking of renting from this company, please have a back up plan. I learned my lesson, hope my experience helps you reconsider and encourages you to find another rental company! Good luck!

I booked a reservation via Expedia with Enterprise, purchased insurance. When I picked up vehicle, I was charged again for insurance, rep did not bother to check if purchased prior or not. Due to over charging, I was charged an overdraft fee by my bank. Complaints were filed in re, a Joy requested to speak with me via manager at location in question, we spoke at location over the phone while picking up another vehicle on reservation... She made a veiled threat saying by going online and making complaints, it can effect ability to make future reservations with them. She also attempted to state by using my debit card, I can be charged an overdraft fee, never mind the fact I was overcharged. I had to agree to what she stated, otherwise, I would not be able to rent from that location again I filed complaints about this, remain unresolved.

If I could give all of the enterprise's car rental a 0 stars I would. Enterprise is a joke they are the worst places to rent a car from so please don't waste your time, your energy and your money. Especially the one in Ledgewood and Augusta NJ. Also if you ever come across Samantha Aka Sam she is the most racist ugly witch I have ever met. She have the most negative energy fake as hell and a huge drama queen or king she kind of look like a he/she. She is extremely unprofessional not just her but everyone I have deal with at enterprise seems to be extremely unprofessional, rude, and they think they own the place. They all need an attitude adjustment or corporate should give all of them a class on how to treat the customers. If they don't change there attitude enterprise will lose a lot of customers. I also notice that. Enterprise doesn't have a lot of Spanish or black workers working there majority of them are white so that should tell you about the company no diversity whatsoever or just plain old racist douchbags.

They would get no stars if I could. I will never be renting from Enterprise again. I got a rental car on January 28th, looked it over nothing looked out of place. The next day after only driving it to work and home I noticed a scratch on the car and a plastic piece behind the tire was cracked. I proceeded to call them to see if the damage was already reported, it was not so I went to work to watch the camera to see if maybe it happened in the parking lot and was not told about it, the cameras came back fine and it was not here. I notified them of this and they let me know that I would have to pay my $500 deductible so that they could fix the damage. IF this was me that did the damage I would 100% pay for it, but it was not and many people looked over it that are mechanics and have told me there is no way that this was fresh. I've spoken to the store and I've spoken to corporate with nothing resolved or not even a return phone call except to ask me when I would be returning the car. StateFarm who recommended them to me is aware, and not happy about the situation and I even talked to the people who are working on my car and they also agree with me. At this point, I will be letting everyone know how unhappy I am with the customer service.

Don't rent your car here! They don't care about customer all they care is the money. Made a reservation for SUV but only can pick up a sedan.
The car I rent have a bad marijuana smell. And no body care about that.
Also they have a terrible customer care service I've been sent a case for months and I haven't hear back from them at all. I keep calling them every week But they keep telling me someone will contact me in a few days.

We reserved a pick-up a week ago with this scam company as my husband needs one for his job. His pick-up is in the body shop. He was promised a pick-up, which would be available this morning at nine am. We called to say we would be a couple hours late and their response was we will have to charge you an extra fee. So we went to pick up the pick-up they promised a week ago only to be told they dont have one and we can go on a wait list for the next week. We already took our truck to the body shop so this was not an option and would have been a huge inconvenience. They gave us a jeep that looked as if it was parked on a gravel road for a week, when I commented on how dirty it was the little scammer that did the inspection said they washed it yesterday, however it was the dirtiest car on the lot! Bait and switch scamming piece of $#*! company, with terrible customer service! Dont recommend them to anyone. Giving them a one rating because negative zero was not an option.

I had a complaint about being an Enterprise Plus Member, Renting many cars as I travel for work. I was treated like a low class individual after I extended my rental for two days form 4 days to a total of 6 days. I had to bring the car back to the location so they could "put eyes on it". I took time out of my day to go back to the location, they never even looked at the car!
To remind you, after renting cars from Enterprise over the last five years, I have never damaged on neglected to return a car.
I complained to corporate and the young lady took my information, I was told that a district manager would call me. It has been two days and you guessed it, no call!
Enterprise does not recognize customer loyalty.
Once this virus subsides and I start traveling again, no Enterprise for me!

I'm a very nice Customer in a rent from enterprise every single month my bill comes to 1500 at the end of the month I've been renting for awhile. I was rented a car at 26 mystic ave Somerville Massachusetts. They rented me a car with a crack on the window that's so noticeable I thought they knew about it. It was the car I wanted reallly badly so I took it with out complaining. When I returned the car they held me responsible for it and put me on the do not rent list

Whenever I rent a car, which admittedly isn't very often, I have always used Enterprise. That ended today! I made a reservation to pick up at Peoria, IL airport, and I noticed when I received my email they said a debit card could be used with return flight itinerary. I thought that was strange, because I had rented there before, and never needed flight information. This is the only location in the area open late enough for me to be able to pick up after work. It also said there would be 20% + $200 deposit, in addition to the price of renting the car, pricey, but ok. So, I called the number on my reservation and was assured that all I would need was my debit card and Driver's License. Then I got to the airport, the first thing I noticed was a sign that said the deposit was 20% + $300, not $200. When I got to the counter they refused to rent to me because I had a debit card, and no flight information. I called customer service and was told this is the policy for all airports, and as a courtesy she offered me 2 days of free rental at any major airport! She had just got done telling me I can't rent from an airport with my debit card unless I have a flight!

If I could give them 0 stars I would

I've rented from Enterprise for years but I closed my account today. Why? Because a car I rented was wet when I rented and a scratch in the roof was not visible. I returned the car to an underground car park that was not manned on Sundays and inspected/photographed every body panel - no sign of any damage. Days later, I get a bill for 700 euros. There's nothing I can do, they rejected my complaint and they don't answer phone calls or emails. They just don't care. So, for the 700 euros they've taken from me they've lost a frequent customer. I have searched online and found other customers similarly treated by Enterprise - the 'we're closed on Sunday' branches have a habit of charging customers for damage they never saw when dropping the car off. So, lesson learned. Avoid.

I've been renting from enterprise for over hole year an a few months all this due to be being out of town an truck driving with the rental in the yard a payment did not go Through I've payed this company Thousands Of dollars an the Audacity Of these people to tell me I can't afford or even fix they lips like this need better training not even discounts for people who rent long term getting charged 6 times the amount after I stated I am working over the Road Threaten To say I am stealing for 350 dollers mind you Every month I pay over 1100 somthing between 1500 not even free days I bet hurts would love the money I been dishing out shouldn't talk to people like this in 2020 knowing you work for theme an be at they locations not smart