Robert T.

I traded in my vehicle towards purchase of new one, later learned I was cheated on value, due to speaking with several people in auto industry, including another dealer. Transaction was made on 8/19, I attempted to reach used car manager, Jesse Brown, on 8/24, whom valued my trade in. Several calls made, message left, never returned. Calls also made to Vito, my sales rep, none returned. I later spoke with the Gm, Ron, he claimed money was lost on trade in, yet he'll give me another 1k for it, anyone with common sense and a brain knows this is nonsense. Apparently, he thinks I'm stupid. The dealership knows what they paid, rest assured, they made money. The reason he offered 1k more is so he can turn around, deduct it from transaction, should I choose not to proceed...Maybe he thinksI cant add.
This dealership keeps 1k deposit on new vehicles, should you choose not to go through with transaction. They try to claim vehicle ordered is for me, specifically, in which case, my name is not on it... Further. I have information showing a swap for vehicle was attempted,, however, they refused to part with it. The dealership I'm working with currently tried to swap it, BMW of Warwick refused.It appears they refused in order to keep 1k deposit. A word to the wise,
Do not buy into any of their bogus lines, should you choose to trade in a vehicle to this place., they give you nonsense and expect you to believe it. Currently, I'm trying to work with another dealer, trying to obtain refund of deposit, which they are trying to keep 1k out of.

I booked a reservation via Expedia with Enterprise, purchased insurance. When I picked up vehicle, I was charged again for insurance, rep did not bother to check if purchased prior or not. Due to over charging, I was charged an overdraft fee by my bank. Complaints were filed in re, a Joy requested to speak with me via manager at location in question, we spoke at location over the phone while picking up another vehicle on reservation... She made a veiled threat saying by going online and making complaints, it can effect ability to make future reservations with them. She also attempted to state by using my debit card, I can be charged an overdraft fee, never mind the fact I was overcharged. I had to agree to what she stated, otherwise, I would not be able to rent from that location again I filed complaints about this, remain unresolved.

I requested a price quote via email on a M2 Competition recently, Anthony replied to me and expected me to quote him a price, which is not how it works. He and I went back and forth several times, I requested him give me a price and we would go from there, he still requested me give him a price I wanted to pay. Needless to say, he expected me to negotiate with myself which will not happen, I blocked out his emails as I was not going to keep going back and forth with him. I then received another email, this time from a Corrine, she did the same, expected me to quote her and negotiate with myself. This dealer obviously does not quote prices via email, one of the rare ones out there. Watch out for this place, they are trying to pull something if they will not quote you a price via email. Be warned. Most recently, the dealer conveniently tried to state they emailed a price, this was after I posted a review on dealerrater.com, they claimed they offered me MSRP price. As anyone can see, they simply did not want to admit they were selling at this price and would not discount it. They've threatened to take legal action which I welcome and which is just that, a threat. They have no claim against me

I received a notice of ban/trespass from the resort on 10/27 for "incidents" I was supposedly involved in. The incidents are actually legit complaints I filed about two past stays. Prior to this notice, I received a text from Jessica Ragin saying to call her prior to booking my next stay, this was about a room upgrade she offered in an email several months ago. She then turned around, had me banned from the resort I believe because I went over her head and complained to a higher rep about a refund of resort fees... My complaints are all legitimate, pertain to issues of cleanliness as well as technical. My first stay in March of 2017, partially eaten food was found in refrigerator, two bottom drawers were dirty, a large stain on carpet leading in kitchen. Technical issues include a phone cutting out during calls despite battery replaced, hotel staff kept coming in room without knocking, harassed over slight movement of items in mini bar. Second stay was slightly better, except mini cooler supplied for food and beverage storage was not adequate and had a strong sour odor in it, no microwave supplied for use. The bathroom toilette did not flush correctly, guest bathroom had to be used. Crumbs and dirt found underneath end piece to sofa when it was moved into place, cleaning staff moved it out of place to cover up mess. Watch out if you complaint about the resort, they will ban you.

I received a message to call dealer in reply to a review made on another site, I called and was referred to a Tom Samperi, left a voicemail. To no surprise, he did not return call or any subsequent calls/messages. It appears the dealer only left their number so as to appear to save face, not returning my calls only makes themselves look bad.

I ordered a Prince theme necklace for my GF, my budget is 3000 but was quoted 3200 by Pual Mazza. I found a lower price elsewhere but the item was already produced. I had called to cancel, was told no refunds, only store credits. At time of order, their refund policy was not disclosed. They claim copy rights to the item so as to dissuade me from going elsewhere, which I already have. This policy was also not disclosed. My word of advice is to shop around before buying, especially a custom order. They will deny a refund and claim copy rights to the item. In this case, its a Prince item and no way they can claim a copyright to it. They are ridiculous.

I received a reply from Ashford via BBB (Better Business Bureau), they claim to have sent me a settlement agreement which was signed but not notarized which I believe it should have been. Needless to say, it was not signed by myself and Ashford has supposedly filed suit over a fraudulent order placed under my name... This company is a joke. First off, I didn't sign the agreement which I have seen a copy of and its not notarized. Second, I have not placed an order from this company in a year or so... Thirdly, this company has little to no credibility, having lied numerous times and sent defective items and empty watch boxes. Them filing suit is a JOKE... I have nothing and they will get NOTHING.

Orders 17T2330 and 17T2261 placed on 12/21 both arrived incomplete and in disarray, original manuals are missing and items appear used/not authentic. The plastic tape on them appears to be a suranwrap type of plastic, not original plastic covering used on original Rado watches. The watch tag was removed on one item, manuals missing on both orders. I've been emailing/calling Jomashop since late December, I was promised a call or email back from an * on or around 12/26, nothing received back. I've since made additional calls, was put on hold for well over ten minutes before call dropped, called back again and another lengthy hold time before someone in sales picked up and said they are closed. I've also sent emails, a few reps stated manuals were sent, nothing received to date. Most recently, I received an email from an *, this is now almost two months since my initial call to *, too little and too late as I need a refund for items. She stated manuals were sent and had tried to reach me by phone, I've received no calls from her or anyone at Jomashop.com to date. I called today, 2/19 and spoke with a manager, she requested photos of items even though it is past 30 day return time frame. As I attempted to explain to her, the orders are incomplete first of all. Second, the items are boxed and ready to return. I believe photos are irrelevant at this point as orders are incomplete and past return time frame, which is not my fault as Ive been in contact with Jomashop since late December and I've stated I need to return prior as they are incomplete, suspect they are fake/used. I received two additional emails today with information to return, no prepaid return label. Their live chat rep refused to send any label without photos of items. Again, I do not believe there is any point as it is past return time frame and they can simply deny refund even with photos. They seem to miss the point the orders are incomplete without manuals, simply do not care.

Most recently as of today, 2/26, I received a message on trustpilot.com from a Roe Adler to call him...
As requested a Roe, he left his number to reach out in regard to my review, I called him without reaching resolution. It appears he merely wanted to discuss my reasons for making such review, could not provide resolution I am looking for which I believe he plainly stated. He seemed to insist I just went ahead and made negative reviews without trying to resolve matter first, which is not true. Long story, short, the call was a waste of time. If you post a review, he will leave his number but wont be able to offer you resolution. It appears this is done so as to save face.