About the Business
Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
All the agents I dealt with (it was a complicated insurance issue and I had to go to two different locations) were super friendly and super helpful. The pick up and drop off processes were quick and easy. I will definitely use them again next time I need a rental
As soon as I walked in there, was someone there to help me only took a few minutes to get into a vehicle and when I returned it same friendly customer service just took a few minutes to return it and I was gone. Lots of good people there at enterprise thank you.
Staff was professional, helpful and nice. Great experience overall and will definitely choose Enterprise in the future.
Great service and employees were friendly and knowledgeable. I was in and out of office quickly.
Michelle and the whole staff at Enterprise were professional and friendly. Made the otherwise not so great experience of waiting 3 1/2 weeks for my car in the body shop to be ready a good experience as I had to extend my rental week after week. Enterprise was great!
It would have been nice if the vehicle I rented was available. I had to wait, and the Enterprise employee was able to get me one, 4 hours later than the scheduled pickup. I called the Enterprise hotline and was told the Airport location would call me to schedule a vehicle. That call never came. I was told by another location I would be called, that call also never came. I then was texted to return it at the original rental time, even though I received it 4 hours late. I have never smoked a day in my life, however, when I returned it I was told repetively smoke was smelled. This was aggravating as I took extra care to even vacuum it out before I returned it. Headache for sure.
Very smooth process. Will definitely be back Clean vehicle and establishment.
The Troy branch was very helpful! Smooth rental! Car could have used new wipers though.
Very good and friendly experience
Will rent again soon.
Employee with Employee #E80DMW, at the Natural Bridge Road, Berkeley, Missouri location asked me for my identification that was kindly provided and subsequently asked me for 'a paystub or identification verifying I work for the company paying for the rental car.' Then, he said he asked for that additional information 'for the camera' that he pointed to behind him. That behavior is senseless and shows poor customer service. He needs better training or will cause Enterprise to lose many customers.
Quick and easy pick up and return. Car was clean and ran great. Very happy!
The team went above and beyond, staying late to make sure I got a car. They made me feel like a friend. Also, it's been super hot and they had the car waiting for me running with the air conditioner on!
Enterprise in Anaheim, California basically refused to help me with my car rental issue. Horrible customer service.
I'm generally satisfied buy disappointed they didn't share what constitutes a rental day, got charged a whole day for 4 hours pasted turn in time p
All ready have told the manager at the placerville, ca location that I was not happy
CHRIS ROSATO IS THE ABSOLUTE BEST! I WOULD RENT A CAR AGAIN ALL DUE TO HIS AWESOME SUPERB SERVICES! KUDOS CHRIS & THANKS AGAIN! 😊
Great company to rent from! Car was clean, brand new, and the representative that helped me Drew was fantastic to work with, he even assisted me in connecting my phone to the vehicle! I would highly recommend!
Thank you for your positive feedback, Marc. We're glad to hear you had a great experience with Drew and that the car met your expectations. We appreciate your recommendation. - Lisa
Like the choice and condition of Enterprise car rentals; love the customer service! Lisa C.
Thank you for your kind words, Lisa. We're glad you appreciate our vehicle selection and customer service. We look forward to seeing you again. - Lisa
The process was great. The staff members worked effectively and created a very nice environment and instructions.
Thank you for your kind words, Phyllis. We're glad to hear that our team made your experience welcoming. Your feedback is appreciated. - Lisa
Great. Easy pickup and return
Staff very helpful and responsive
Thank you for your feedback, Karl. We're glad to hear you had a great experience with our team and pick-up and return processes. - Lisa
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words, Nina. We're thrilled to hear about your positive experience with Chris, and we look forward to assisting you again in the future. - Lisa