Ben D.

So first time using Enterprise as their price was competitive not the cheapest just reasonable. Even though online price was reasonable at branch they throw the £1250 excess into the conversation (website says £250) so they managed to scare me enough to buy additional insurance and at the end rental cost was significantly over.
Their system charged my credit card twice. After 10 days of ringing I am still waiting for the duplicated payment refund.
Never had either problem with Europe Cars or Hertz, their prices are more transparent and refunds are immediate.
Wont be using Enterprise again that is for sure.