Alice B.

Yesterday, I reserved a car and I tried to contact the loca office today for either pick up or delivery. For 3 hours I tried and nothing. I called Enterprise headquarters and the first time transferred me but didn't pick up. Called again and the second rep was awful without any choices. Asked for customer elevation who called the office and said nobody could drop off the car and couldn't get picked up. Hardly any drivers to cal Lyft so I took an early ride. They couldn't manually enter my credit card that I lost and capital sent me all the information through Apple Pay. The pad didn't have the capability to manually enter the number. Had to use my debit card. Absolutely horrendous service. The. Here comes the car with disgusting cigarette smoke. Told me he didn't have any cars so I said I'll wait since I was early. Finally did get a car. Was it the employee at the office fault? NO! It's whomever is the greedy jerk who leaves one employee to do every and still have the same amount of work for that young man to do (Zach). Shame on corporate and it's not COVID because lack of employees. I was rude to Zach and it wasn't his fault he is by himself. Shame on you Enterprise!