Keenan S.

My experience with enterprise was TERRIBLE! The car that I originally reserved was not available upon pickup (no biggie). I was then told by the sales rep that he would then cut my daily rental rate in half for the inconvenience from $58.25 to $30 a day bringing the time distance total down to $90. With the discount added I decided to add insurance for $24.99 for the 3 days ($74.97). After the discount and insurance was added my estimated total charges were promised to be $214.25 after taxes and fees and one of the receipts I received detailed these rates. However, upon returning the car I was not charged the discounted rate promised or even the original reservation rate. I was charged a rate of $117.73 a day for my rental plus the insurance I added and taxes and fees ($489.85). After realizing that they overcharged me nearly 4 times the promised rate they also had charged my credit card an additional $41.98 on top of the $489.85 bringing the total that I was charged to outstanding $531.83 when I was told I would be charged $214.25. I had to call and explain to the manager at the Kansas City Airport location where I rented the vehicle from. The lady i spoke with was very unhelpful and took forever to understand the mistake that was made when I clearly explained it several times. In conclusion this was my WORST car rental experience. I will most likely never rent from enterprise again unless they can offer some sort of compensation for the inconvenience.