LeaAnn W.

I really don't know where to begin On October 5th I made a reservation to pick my vehicle up in Hollywood FL location. I left work early in order to be there prior to the closing (6 pm)
Upon arrival with my reservation in hand, I questioned the deposit amount as I was told a different amount than what reservations had given me. I mentioned the same to the Assistant Manager Michael Gonzalez who then stated in a sarcastic manner regarding the deposit. He then looked to his Manager Gino Petit and again stated we have never charged $100.00 deposit, I was made aware of the $200.00 instead. That wasn't an issue however Michael Gonzalez informed me that he wasn't going to rent a car to me and suggested I go somewhere else. I was appalled to say the very least. I spoke to Gino reminind him that he was the Manager and would he rent me a car. He stated I have to work with him tomorrow so I will not be able to rent you the vehicle. By this time I was in tears, I called corporate to complain and now 5 weeks later still wating for a call back from the area Manager. I was finally able to rent a vehicle at another location. THe problems continued. Now they have over $1000 dollars from me with no one even given me the professional courtesy of a call back. I could go on with the other ongoing problems that still exist. Stay clear of this company rent from Avis, Budget or Hertz never Enterprise again.