I ordered a Navy Ruffled Blouse and they sent me a bikini top and there receipt says navy ruffled blouse, also I ordered the new coated jeans and was sent a different pair. Trying to set up a return has been difficult, the site doesn't work, customer service is confusing. They use to be nice, not the same anymore.

I have been trying for 2 days now to contact customer service. Constant music. You dont know if they are closed or not just answering. Not only that i have put my Credit Card info and pressed submit and it goes back to method of payment! It says chat now its 11 am there and comes up sorry chat not available, all i want to do is purchase a gift card for a friend. Unbelievable!

The experience of purchasing was great but it also added me to their newsletter and those emails come in every single day (or more). So I hit the unsubscribe button, and then a few weeks later hit it again, then again, then again. I sent a Tweet DM. Finally I reached out to customer service and after some days the response came that they will remove me from the list within 10 days. Nope, I continue getting emails from them which spam my inbox. I don't understand how companies think this reflects well on them or leaves a positive image. I didn't want to block them because I was planning to purchase more from the company in the future so I wanted to receive order emails but after this experience and a total lack of customer consideration they will be blocked and I will no longer purchase from them. Bad customer service made them lose at least one customer here.

I have placed two orders since eloquii became full beauty. What a disaster. One order was doubled and items from a previous order shipped again. The second order was delivered with another customers order in the box. It took me 30 minutes to help the customer service person understand that my real order was not in the box. Waste of my time. I will hold on ordering until the beta test eloquii is fixed.

This is the 2nd time that I had an issue with this website. IT must be a gig job for them. Items double up after order and even 24 hrs later not shipped but I am unable to get it corrected by them. If you use any payment method for pay later options when you return back to the website it doesn't register and ofcourse you don't know until after the purchase which you can't cancel. Like I said, second time for me and that is enough. I thought it was a fluke thing the first time.

I had a problem with billing. I needed to speak to a human. It took me 45 minute to find a number I could actually call to fix the problem. I was disconnected twice and had to start over each time. Finally got a CS rep and I couldn't understand her and had to ask for a supervisor. Needless to say it took me an hour to complete a call that should have been 10 minutes. I will never use this company again. The clothes are over priced Evan in sale and CS is horrible. I give it one star

I bought 3 items, all 3 fit poorly. I returned them within their timeline. Nothing I purchased was on sale. 6 weeks later they returned everything saying they were final sale items. I paid full price. Terrible company.

Like others here, I find the return process frustrating. I sent back some clothes on 9/21, they didn't acknowledge receipt until 10/4, and did not process my refund until 10/18 (which meant I didn't get it posted to my credit card until 10/20). It's pretty frustrating to have a lag of over 3 weeks between receiving the return and posting a refund, especially when their own return timeframe is really tight - postmark within 30 days of receipt. I had no luck contacting customer service on the phone (very long hold time and I eventually had to give up to do something else), but I did have a quick response and clear information from the online chat, so that was good.

I've liked some of their clothes, though, and it's nice to have a place that takes a few fashion risks for plus size clothing.

I love their clothes. However, you had better get the sizing right because it's hard to speak to a human. They just won't answer the phone. Very disappointing.

I have ordered several items from Eloquii and I really like their clothes, but if you what buy does not fit, you are out of luck! Their return policy is horrible, and when I have sent things in to request different sizes, it's as if they don't even read the information you sent them. Twice now I have requested different sizes and they've sent me the wrong size, or a completely different item. Despite the fact that I like their clothes, I WILL NOT be purchasing from the again.

Update to this review: several months after the incident, Eloquii's newly hired customer service manager contacted me to apologize for the poor service, and asked what they could do to remedy it. She went out of her way to make sure my issue was resolved, and I appreciate that. I would be willing to give them another try (and I will hang on to her email address just in case there is another problem!)

I wish i didn't waste my time & money on this company. I tried to return a dress that did not fit at all. Brand new, never worn, tags attached. NOPE. Their customer service sucks and their return policy sucks even more. The customer service rep was rude and said her manager will tell me no different then she would. She was right, the i don't give a sh*%t manager siad there is nothing i can do for you. I will NEVER order from them again. You shouldn't either. Unless you have $ to burn p.s. i posted a review on their site. OF COURSE they didn't post it.