Courtney N.

I was so excited when I learned Eloquii was coming back. I immediately ordered a shirt. The item I received was not only the wrong size and the wrong color, it was a completely different shirt. I called customer service and they fixed the problem pretty quickly. Oh, how I should have paid attention to this warning signal. I spent hundreds of dollars with them over the next year. Again I received an incorrect item and in general had a few problems. Then came the quality issues. Every single pair of pants I ordered (around 10-12) towards the end of my association with them were defective and needed a tailor to fix them. Then they refused to accept a return of an item I had received in November 2015 and returned in December 2015. Their solution? Extort me out of an ADDITIONAL $6.99 to be sent an item I DIDN'T WANT AND COULDN'T USE. The other option they offered me was to keep my money AND the product. Needless to say, I have reported them to the BBB and my state's attorney general.

UPDATE 3-9-2016: I have recently been contacted by a company representative who is attempting to drastically improve service. I am very happy with her solutions and I will give them another try. She is also addressing the quality issues I had.