eEuroparts

I recently purchased 2 Rotors and 2 sets of very expensive brake pads for my 2015 Mercedes S550, all parts arrived last Wednesday. I went to have them installed on Friday 6/15/20. Here I was advised that I was sent 2 incorrect Rotors and the wrong Brake Pads. I reached out to eEuroparts on Friday afternoon. Today is Tuesday 6/9/20 and I have contacted this company 2x each day where I provided them with the required information to execute a return. I have yet to receive a call back from eEuroparts regarding this issue. On Friday 6/12/20 I will contact Paypal and launch an official complaint, I will further never buy another part from this company.

Placed an order for 2 parts.
Next day a part I ordered from another merchant was cancelled.
Went back to EEuro, enquired with their Amend Order option, asking if I could add a 3rd part to my order before it was shipped.
They answered no.
So I ordered at a 3rd merchant.
Was surprised when I got 2 of this same part.
Turns out EEuro had sent me the part.
EEuro had charged me without asking and without telling me.
Returned it to EEuro for a refund.
EEuro refunded part price, but said I had to bear cost of return postage.

This company sent the package to the wrong address - asked me to -ask the mailman where it was - talk to the postmaster - and then look on my neighbors porches - in a series of emails designed to push off complaints
Finally "Kelly" suggested I should file a claim under my homeowners policy for the loss - and "contact local law enforcement if it was stolen"
As if someone stole a cabin filter for a 16 year old saab

Do not buy from this company they are thieves and horrible people to even be associated with much less do business with

You would believe that by entering your year/make/model, that the parts that come up fit, but they don't. Avoid this BS

I have done business with eEuroparts for about 1 1/2 years now and have spent hundreds of dollars with them fixing up my Saab. A few weeks ago I purchased some emblems for my car. My order was split and I received the emblems for the wheels without problems. The front and rear emblems however did not show up at my house even though the Postal Service shows the package as delivered. I have no idea where it was delivered, but I sure did not get it. When I called their customer service department, some very rude guy told me to check with my neighbors - that was it! I then contacted them via email and got the same response. So they chose the carrier - they did not insure the package - and now they expect their customer to walk through the neighborhood checking with random strangers if they got my mail? That is simply an insane request! I was furious and let them know it. They came back advising me that they could not do anything until I trace the package with the Postal Service. I did that, thinking that eEuroparts would then do the right thing. USPS only advised that the package shows delivered and eEuropart now says they cannot do anything. Any reputable company would either issue a refund or re-send the lost items, not this outfit. I will certainly take them off my list of vendors to use and would not recommend them to anybody! Spend your money with a company that values their customers and provides true service rather than just taking your money and walking away as soon as a problem arises! EEuroparts? Never again!

The items were in process of shipping for about two weeks and then my money was returned with no explanation to what happened to the items.

I ordered lower controls arms for my Volvo, as well as tie rod ends. I received the tie rod end in a small UPS box without any packing material. Luckily they were in separate boxes with no damage. My lower control arms which I ordered were 3 days prior to my tie rod order hadn't arrived and when they finally arrived the shipping box had No Packing Material and the box had a ripped open end and holes all over the box. When I opened the box each control arm looked used, meaning they had black marks all over them. When I contacted the company I spoke to Luke who I can honestly say is Rude and a word I can't write on here. They wanted me to either return them and wait till they have them back in order for me to get a replacement or pay for another set to have them sent out. This company is now on my Don't Buy List. Poor Customer Service as Well as The Worst Return Policy of Any Company. What shocked me and pissed me off more was they wanted to give me a $10.00 store credit for what I received. As I said earlier. They Looked Like Used Parts.

Once upon a time I used to order all my parts for my Eurocars. They generally had them in stock and shipped them out fast. No more. The last few orders came with free bonus - problems. The latest is an order for some parts for my Saab, all in stock so the site says. Ordered the 14th notified of shipment on the 15th via UPS.
Go to track it, not available yet ok. Still not available a few days later. The chat pops up on their site, can they help. Sure where's my order - says it shipped but doesn't seem to be with the shipper. The rep checked and 15 minutes later no one knows where it is. Seems it was "Dropped off at the shipper"and that's the last the heard of it. Seems UPS doesn't pick up where they are.
End of story, I got a car waiting for parts that should have been delivered in 3 days or so. Should it be found it won't arrive until next week. Rather than say we can't find your order but we will make up a new one and ship it priority. So I bear the responsibility for their losing it and have to wait until they find it or not.
Enough already. I see from other reviews that I'm one of many disappointed by this company which is a shame. They were at one time a great resource but now more of a problem an a delay in getting a job done. A company in need of good management.

I have to say that eEuroparts just blew me out of the water... JUST OUTSTANDING CUSTOMER SERVICE... any time you have such personal attention that the CEO gets involved, that is just outstanding... and nothing less.

CEO Matt Moran, personally communicated with me to resolve a misscommunication, and followed it completely until it was resolved... which took only hours.

MY THANKS TO eEuroparts, their staff and especially Mr. Matt Moran...

Where else can you get this type of service... Only at eEuroparts!

Parts are delivered very timely and are very reasonably priced...

PS. Kudos to Dean and Eric

Follow up

Great pricing and very prompt delivery of parts...

Even though I have a SAAB dealer near by, I find that I get my parts a lot quicker from eEuroparts and a lot cheaper.

To those of you that you are trying to find fault with eEuroparts, first, I would strongly suggest that you provide accurate information, call and verify information, their staff is always willing to help and guide you.

Search the web and you will find that they have very reasonable pricing and good inventory

I have placed numerous orders with eEuroparts and have received exactly what I have requested.

Dean and Eric have proven to be very helpful

I bought an alternator from them for a 2006 Saab. I did no t get around to installing it right away because I was driving a company car and replacing the alternator in a 2.8 liter Saab mean removing most of the front right suspension to access it. When I finally started, I took the alternator out of the box, it had been on a shelf in my dining room since it arrived, and discovered that the packaging was subpar and the wiring housing on the voltage regulator was broken rendering it unusable. They were going to allow me to send it back but I made a deal with them that I would find a replacement for the voltage regulator and they handle the return shipping on the core. They agreed. Then, after I received the voltage regulator, I checked the bolts that attach the alternator to the mounting bracket and found that the threads on one of the holes into which the bats seat was bad and I could not get the bolt to thread in. I would have to drill out the hole and tap it, which in this case was a bridge too far since I had already spent money to replace the voltage regulator. I emailed them and they said that because the alternator was outside the return dates, they would not allow me to exchange it. But, they suggested that I sell it. They suggested that I sell a defective alternator that they sent to me and buy a new one from them. I informed Tham that I would never purchase from them again ( I have spent over $5000 with them over the past few years) and file a complaint with the BBB and online forums. So here it is. They were a good company when they were located in Connecticut, but the owner sold and they moved to Tennessee and they have gone downhill since then. I would not recommend them to anyone. I also bought a pair of MOOG out er tie rod ends from them and the dust caps fell off both of them while I was trying to install them but again they said it was outside the return window so I was SOL. They sold me junk and do not stand behind it even though there was/is a warranty through them on both parts. Apparently their warranty is not worth the electrons needed to put it on their website.

If I could leave ZERO stars I would. I am a first and last time customer. In short don't even think about ordering from this place! My experience, as follows: I place 3 orders for my Volvo that all showed IN STOCK. An Ignition Wiring Harness, Coil Packs and Spark Plug Wires. It is 7 days later and all I have received are the Spark Plug Wires. I have sent several emails and lucky to get an answer. So used the live chat messaging and the answer I received was the IN STOCK status is not updated sometimes... so the ignition wiring harness was actually not in stock and is on back order. It cost $168. Funds were pulled the day I placed my order and here I am a week later waiting to get credited.
The 2nd item (Coil Packs) are still not received. Status as of today ( 1 week later) is the shipping label was printed 5 days ago but still no tracking info. I asked to just cancel the order and give me my money back but I am being told it's with UPS and can take 5- 7 business days for tracking info to be available so I just have to wait. Tomorrow will be 8 days. FYI I ended up ordering the wiring harness from another company (hint: Lifetime Replacements on everything) and I got it in 2 days. Ordered Wednesday, received Friday.
Worst part is emails go unresponsive. Communication is horrible. And the ultimate is how can a company not have accurate stocking status! Charge customers for items they don't even have and then we have to wait who knows how long to get a credit. Oh and to add to it this is my only car and it was not operable due to the original wiring harness deteriorating so bad the wires started cracking. Luckily I had extra money to be able to order it from another company... and make it to visit my mom on Mothers day! Cant wait till this nightmare is over! One last thing... I received an email yesterday stating my order is complete and to Rate the service. So they think I received everything... Please do yourself a favor and stay away from this company.