eEuroparts

Ordered 2 headlight bulbs on 8-22. As of 8-30, USPS shows product never shipped. Called for help multiple times. First, told to wait until 8-30 as USPS tracking is "not reliable". Nothing arrived. Was then told a "supervisor" was in a meeting but would call by 12:30pm today. Then again "by close of day". No call, no resolution, and they are now closed until Tuesday.

I have been their customer for well over 11 years, good service & delivery. All part came from Northeast, one day delivery. You call them always some one to help. Now parts ship from some place in Arizona, Texas. Just order the radiator arrived broken and beat up. Took weeks for replacement! Sorry time to move on, no next time

They sent me the wrong part, I'm stuck paying over $40 to return it to them. Horrible at communicating, it's evident that they have no honor or pride in their craft. I will never do business with them again!

Warning. Do not buy from this scam company. They will rip you off when its time for warranty replacement. Worse customer service by their supervisor. If I was the owner, I would fire his $#*! in a heart beat the way he conducts the business. Over $5 return label, they lost over $1000 on maintenance parts I was about to purchase. I'm glad I found out about them before i spent my money there again..

Ordered porsche alternator received brake rotor called customer service sent pictures of wrong part took almost 2 weeks from order date for them to get back after several emails and several calls they issued a return label. This should have been the first thing.I would rate this Experience no stars had too give them 1

I have used this company twice. $175 each for my Brembo cross drilled rotors. Brembo sells the same ones for $350 each. IMC sells them for $325. They arrived both times on time. One box was missing a set screw which I don't use. Emailed them anyways to test the customer service as I have read some bad reviews recently. They responded immediately asking for my vin to send out the part. I saved $600 on my first order last year and 300 on my order last week. I am very grateful for Eeuroparts. I inquired about a partial shipment notice. They responded immediately to let me know my order was complete. Very happy with Eeuro. Thank you.

I run a business in automotive. Found a part I needed for injectors. Website said they had 92. I purchased all 92. A week later they have none and here is you're refund... it was a glitch. These people are serious criminals. Just read the reviews, it speaks for themselves. I I guarantee the good reviews are from friends and relatives. Stay away from here! You've been warned.

Fedex did not deliver the order and when I filed a claim with eEuroparts they just blew it off. I told them that the cameras in my house record everything and that no such Fedex driver delivered anything that day.
Customer service did not care and told me to re-order and pay for the items again. Fedex customer service was even worse.

My issue with them is their return policy. I bought a set of injectors that failed after two weeks of being installed. They had me buy the replacements but then refused to warranty the faulty ones. They gave me three or four different excuses on why they wouldn't warranty them. They gave me the run around for about 3 weeks. Stay away from this company

They shipped me the wrong parts and failed to return or replace then after they have all the information needed and they knew items did not work, I had to buy again from somewhere else.

Won't buy from them again

Placed an order for 2 Brembo rotors for my Saab, received one correct rotor (21lbs) not in a manufacturer's box and one Brembo rotor for a truck (43lbs). Told me I had to do a return of the incorrect rotor, but that I had to place an order for the correct order to get it timely. EEuroparts said they had correct rotor, took my money, then sent me an email stating they did not have any more of the rotors I ordered. EEuroparts then sat on my money for an order they never sent, even though they sent me a tracking number. Incorrect rotor returned and eEuroparts is sitting on my money once again. Multiple contacts has proved to me eEuroparts does not care about there customer anymore.

I ordered a BMW steering hydraulic motor from eeuroparts. After the purchase they held Ransom until I pay the core charge. The core charge was not mentioned during purchase! Then, trying to return the item Several months later, they said the core charge had expired. This also was never mentioned. The core charges expire within 30 days from purchase. Not from when received. So, this being a major engine part, from ordering, setting up install with a specialist mechanic, receiving the part back and shipping, I'd say it would be near on impossible to get it back in 30 days unless you planned it like a military operation! Also, the part was not a genuine Bmw part, but a reconditioned knock off. Not even brand new!
Another red flag is it very hard to find their address anywhere online. I know this is an e-commerce company, but most companies have addresses for returns, etc. That's a red flag in itself! You have to go through an extensive vetting process to do a return and, like with my return, there's a sales person that can easily block it with an arbitrary. Oh you There's a sales person that can easily block it with an arbitrary "Oh, you didn't get it back in 30 days. Etc."

The irony is, the returned part would be a genuine and very rare BMW part that could be reconditioned and sold for more money than their knock offs! But I get there's just a sales staff there answering the emails and has probably been told to block all returns as much as possible and doesn't have the whit to know what's good or bad!