eEuroparts

Company seemed too good to be true. Customer service was stellar super responsive, hold times were less than a minute in most cases. Bought a rack in pinion for my e63 BMW from them for $1200. The price included a $300 core charge, in other words I would be refunded $300 if I sent the old part back to them. When I inquired about sending the old rack and pinion back I was disappointed to find out I would be responsible for the cost of shipping. Normally I wouldnt care but it was $100 to ship it out. It is what it is I was still going to get $200 back. About a week after shipping it to them I received a email that they processed my refund for $319. The money never posted to my credit card statement however. I was patient and waited a few days and it was a holiday weekend as well so I figured that would cause a delay. Finally I call them up bc the money is MIA. They are very short w me and tell me to call credit card company bc they sent it. Fine, I call credit card company, they have no record or tracking of anything from e Europarts. I call eEuroparts back to investigate further. For the first time I can get ahold of no one, I get a voicemail, I leave a message. Later that day no return call, so I call again, voicemail again. Suddenly I can get ahold of no one, clearly avoiding my phone call. I email them next, respectfully there's been a disconnect and I need to get my refund. They email back very vague generic response, call your credit card company we sent the money. Im clearly getting nowhere so I opened a merchant dispute w the credit card company. I dont have endless time to wait on the phone for hours going back and forth. The fact that my phone calls went unanswered at the end shows me that this missing refund was premeditated. Maybe they were hoping I wouldnt check my statement and they could get away w it by sending a phony email stating that I was refunded. Either way I cannot recommend this company after this debacle. Very sneaky and conniving,

I ordered 48 CV Joints, 47 arrived. It appears that one of the 4 cartons was so badly damaged that it was re-boxed by the shipper. I say this as it also included multiple sheets of rigid plastic, a broken plastic part and a return label from another company (all not related to my order). 2 other boxes were also split open. Without any packing lists I could not say with certainty which box the missing CV was supposed to be in. I will be contacting EEuroParts customer service to get the missing CV delivered.