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Omar D.

Contributor Level

Total Points
82

1 Review by Omar

  • eEuroparts

5/9/21

If I could leave ZERO stars I would. I am a first and last time customer. In short don't even think about ordering from this place! My experience, as follows: I place 3 orders for my Volvo that all showed IN STOCK. An Ignition Wiring Harness, Coil Packs and Spark Plug Wires. It is 7 days later and all I have received are the Spark Plug Wires. I have sent several emails and lucky to get an answer. So used the live chat messaging and the answer I received was the IN STOCK status is not updated sometimes... so the ignition wiring harness was actually not in stock and is on back order. It cost $168. Funds were pulled the day I placed my order and here I am a week later waiting to get credited.
The 2nd item (Coil Packs) are still not received. Status as of today ( 1 week later) is the shipping label was printed 5 days ago but still no tracking info. I asked to just cancel the order and give me my money back but I am being told it's with UPS and can take 5- 7 business days for tracking info to be available so I just have to wait. Tomorrow will be 8 days. FYI I ended up ordering the wiring harness from another company (hint: Lifetime Replacements on everything) and I got it in 2 days. Ordered Wednesday, received Friday.
Worst part is emails go unresponsive. Communication is horrible. And the ultimate is how can a company not have accurate stocking status! Charge customers for items they don't even have and then we have to wait who knows how long to get a credit. Oh and to add to it this is my only car and it was not operable due to the original wiring harness deteriorating so bad the wires started cracking. Luckily I had extra money to be able to order it from another company... and make it to visit my mom on Mothers day! Cant wait till this nightmare is over! One last thing... I received an email yesterday stating my order is complete and to Rate the service. So they think I received everything... Please do yourself a favor and stay away from this company.

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Omar D.'s review of eEuroparts earned 2 Very Helpful votes

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