Everything But The House

I do not regard this online auction company has good transparency! Their customer service is incredibly poor and irresponsible. The after hour people who answer their calls all have the same answer for any of your questions: "I don't know, call back during business hour." Wow, my dog could have told me this. If you must bid on this site, make sure you nail down the shipping cost and leave them with no room to increase it without your permission.

What a phenomenal place to find interesting items! Outstanding customer service along with attention to detail on their website makes this a great shopping experience. I highly recommend searching anything you're looking for!

Take care when identifying the object you are bidding on. The auction site cannot be "all knowing" any more than a live auctioneer can be an expert on all types of glassware, pottery or antiques. You must use your own expertise and research as you are bidding and assume the ultimate responsibility. I have been very pleased with the items I have purchased although one item was lost and never received and 1 purchase delivery was delayed to the point I was afraid it was also lost. This is a fabulous way to have an eye on items across the nation that I otherwise would never have seen nor had a chance to bid on or to own. Most of the items I have purchased have been delicate in nature (glassware) and I have had no damage whatsoever!

I am a fan of antique jewelry and I really love shopping on EBTH.com. They have a lot of great items and often at great prices. Unfortunately, the delivery option they often use has proven unreliable. Out of about ten items ordered over the past 6 or 7 months, two have been lost in the mail. I am particularly upset about the most recent one, a pair of irreplaceable victorian earrings. The worst part about these items being lost in the mail is that when you contact EBTH about it, they will tell you they can't do anything about it until it has been 30 days, at which point they will file a claim with FedEx and send you a refund. So twice I have been in this waiting game position of being without both product and money, and would have really preferred that EBTH make an effort to track down the missing items rather than force me to wait until they were lost forever and then issue a refund.

Until this practice is changed, I will no longer spend more than $200 on EBTH.

Great site. Happy with purchases. But the delivery times are so slow and especially in light of the high delivery fees. Example: bought a small purse for $79. Delivery fees came to $20. And the item took forever to get here.

Increasingly weary of this business. I've been a seller and buyer for years (my bidder # has 4 digits) and for at least a year now or is it two...what is it with all the 'lab created diamonds', Threshold brand furnishings, kilim pillow covers and pallet drek? Who are these sellers loading down the auctions with this stuff? Is it EBTH themselves as buyer and seller? Why would they cheapen their site like this? Used to be a great place for Estate sale items and good second hand furnishings, but no longer. It may be time to hang up my four digits as EBTH has seemingly adopted a new business model that is a loser IMO.

I have ordered several things from them because they really do get some great luxury fashion items! But the last 3 times has taken over 30 days to receive the items and I had a Louis Vuitton handbag sent in a box with no packing not in a protective bag or anything and the box was crushed and torn! They are very slow when responding to inquiries and customer service basically doesn't even answer your questions or address the issue! I am currently waiting on a key chain that they took my money ($320) over a month ago and I still don't have a delivery date! The expedited fee is added without your knowledge so they can extract the money somehow faster from your credit card and it's done on all transactions unless you link your checking account directly for them to debit!

Their shipping costs are outrageous as everyone here points out.
They don't answer emails when requesting info on an item won but not delivered.
They do not honor their end of the auction rules, but if you make a mistake they will not retract your bid even a lousy $2.00 one. And charge you $7.79 for that crappy $2.00 item you did not mean to bid on.
I spent 10 minutes waiting for customer service to answe me on this big issue and the kind young man apologized profusely and told me he would escalate the issue and would take 3 days, well m Amex card will honor me in a jiffy.

Stay away from online auctions they rip both sides off.

Recently bid and won a cedar chest. Even though the warehouse charge is robbery. Drove 2 hours to pick it up. When we got home we took the drawer out and it was in pieces. One side was split also.so I called expecting a courteous professional resolution. I've was called a liar and told the piece was not damaged by the folks who moved it. Please! Do they think I made it up? I've bought many pieces and none have really been as described as far as condition goes. Don't waste your money. In the beginning it seemed as good as ebay but has become a company destined to fail because of outrageous shipping charges and poor customer service. Don't be tempted you'll be sorry!

Mixed feelings. Sometimes they ship promptly. But one time their shipper took a month. They're customer response ranges from good to poor.

As other have written there is no rhyme or reason to shipping.

This is a company that may depend on several contract workers across the country outside of Cincinnati.

But there are many glitches in the functioning of their operation. Over 2 weeks before readying an item for shipping is not good. Not responding to customers is bad. Shipping costs which are all over map, especially when paying very high shipping for a shipment that takes a month leaves a sour taste in the mouth.

This is a terrific idea. But I know of buyers and sellers who have decided to not work with this company again. Too much hassle cuts into the potential profit.

Bought many many items- many showed up broken and had to fight - but some great deals so stuck with it. Always carefully checking shipping rates and would only bid on pieces with reasonable rates. Bought pair of prints for 360- shipping came back at 300- emailed disputed rate given new rate- paid- 3 1/2 months later no prints spoke with customer service- refunded shipping, but not auction price- claimed we violated the 7 day payment window - we were waiting on adjusted shipping cost. Horrible, horrible dishonest experience

Bought a silver gravy boat--condition listed as "good-tarnish". When it arrived, it had seven dents, a severe crease and all three legs were pushed up into the body with one leg being so bent, the gravy boat could not stand level. I returned it as I said they had a misleading description. They refused to return my $$$ and sent the piece back to me. So I overpaid for a piece of junk. Basically scrap. There needs to be some way of rating performance like on eBay. Keeps everybody honest. Hmmm... maybe that's why they don't have a rating location.