Everything But The House

I was lucky enough to win a ring at a decent price. That said, the shipping was more than 10% of sale price; it would've cost less to have jewelry shipped from Europe. They also charged sales tax even though I live out of state; rationale is that they have an affiliate business in New York. In the end, $30 was added to the sale price. It's actually a hidden buyer's premium. Highly questionable and deceptive. I'd advise against bidding here.

EBTH used to be very accurate in checking and describing items. The last 4 items purchased, were significantly and obviously broken in several spots but marked "Condition: Good" precluding any type of gifting or resale. Customer service is not at all helpful, and really not very nice at all! Just lost total trust in this company! I will be closing my account.

I'm so pleased dealing with EBTH. Few months ago, I called them to inform I driving from Atlanta to Cincinnati to pick up a larger item. They could not have been more helpful! I thank the poor past reviews was from the time it had merger and since that time, EBTH is back to the original owners control! Smartly wrapped, safe packing on all my items shipped. Shipments are now arriving in amazing fast time. I would like to thank every employee for doing an outstanding job! Thank you EBTH for items I now have that I could not have afforded without your sales! From one very Happy customer keeping you busy

I never received my 2 last orders that I paid for. I got refund in 50 days after I paid and they said they can not locate my item. 2 times in a row? Looks weird, isn't it? I read that other people complained they didn't get their items too. I don't believe that my items were lost or their employee steals somebody's orders from the warehouse. It's more likely that they borrow our money for free for couple of months and then inform us they can not find your item. They found the way to have free cash flow without selling anything. This company don't have good reputation and don't care about brand that they created. Acting like one-day company.

Ive spent over $10,000 with this company but I'm done. Last week I submitted a request via chat to Sophia to find out if an item could be broken down into parts... a very simple question. I never received a response but purchased the item regardless. Two days after the auction ended, I received a response from Sophia stating no one from the team ever responded to her. Is no one accountable? Do they not care about their customers? Now, I guess Ill have to rent a trailer to pick up the item when I may not need to. The bottom line is that they just don't care. They've lost a good customer.

I have now purchased multiple items of artwork on this site and have been just as happy with everyone of them. They have been exactly as described and pictured on the website, and shipment has been timely. Their shipping department clearly makes every effort in terms of wrapping and packaging to ensure the pieces arrive safely. I had an inquiry about one piece before it arrived, and the customer service was fast and professional.

Received expensive item of art broken. Called immediately. Amanda could not have cared less. Dryly stated that they would email a form. I explained that I loved the piece and would be willing to keep it if they would repair. I was told that I would have to do the research and get an estimate. After spending over three hours of my time with no result, still told the same thing. You only have thirty days. No estimate, no money back. When I explained that I work full time and that I really did not have time to do this I was told by Amanda that she is busy too. That's our policy. Take it or leave it. Well, I'm leaving as a customer.