business logo of eBay

eBayReviews 3,487

1.6
How would you rate eBay?
grey star
grey star
grey star
grey star
grey star

eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
871
value
793
shipping
742
returns
708
quality
746
Ukraine
7 reviews
23 helpful votes
Follow Patrick J.
Unfollow Patrick J.
Send Message
Share Review
Report Review

Convenient, fast, cheap
November 2, 2014

Convenient, fast, cheap. All this is eBay! What could be better?
Very useful site, I often buy everything for home here. And I am lucky, I've met only good sellers

Date of experience: November 2, 2014
California
1 review
2 helpful votes
Follow susan l.
Unfollow susan l.
Send Message
Share Review
Report Review

STAY AWAY from Zamek Limited posing as UK Toy Wholesaler on Alibaba. This is a fraudulent company that states 50% at purchase (wire transfer sent $1,37.40 USD) 50% at delivery. First 50% to Barclay Bank London then received email won't ship out until another 50% sent to a Nigerian bank. Danny Bogden (supposed Marketing Manager *******@gmail.com) is very responsive to emails up to the point you send money then MANY emails later-no response! Wishing I had read this jabber because losing my money.

Date of experience: October 30, 2014
New York
26 reviews
98 helpful votes
Follow CHRIS W.
Unfollow CHRIS W.
Send Message
Share Review
Report Review

Be very careful when dealing with ebay sellers who sell " Microsoft refurbished computers ". There is a scam going around where sleazy sellers sell computers that are in good working condition for a very short time. When you contact these sellers about repairs they will tell you that you don't have to return the computer for repairs they will have their " technicians " contact you and they will go into your computer to fix any problems. THIS IS A SCAM! Don't be fooled by the seller's good feedback! They pick and choose their victim. They keep their victims low to maintain their " Good Feedback ". One seller in question? He's located in Chino Hills, California. EBAY seller name is FORTWAYNE 2010. Think twice about dealing with this seller!

Date of experience: October 29, 2014
New York
1 review
7 helpful votes
Follow Alison M.
Unfollow Alison M.
Send Message
Share Review
Report Review

What confuses me about this site is that all their items are professionally photographed, and authenticity is guaranteed.

I purchased a really cute J Crew leopard print cardigan and what I received was a piece of crap. First of all, it was J Crew OUTLET, which was not disclosed in the description. Factory offers lower price items, and with that, lower quality. The two dots below "J CREW" on the tags are a dead giveaway.

The sweater itself arrived clean and pressed, but shockingly with THREE holes in it. One by the tag and two on the sleeve. How could they have been missed?!

Needless to say I am returning and not using their site again. Do not recommend.

Date of experience: October 25, 2014
California
9 reviews
6 helpful votes
Follow Jessie M.
Unfollow Jessie M.
Send Message
Share Review
Report Review

Great site for buyers but not sellers to many loopholes buyers can use to get free items.

The worst part about eBay is you can show proof that you sent out the item and eBay will still refund the buyer their money, the buyer gets to keep their money and item.

Date of experience: October 24, 2014
California
1 review
0 helpful votes
Follow Tim C.
Unfollow Tim C.
Send Message
Share Review
Report Review

The boots looks cheap, is ugly, completely flat and has no cushioning whatsoever. Don't waste your time in this company. On the next day, I saw the same one on dresseswoo.com and asked the seller. And I got my answer. I purchased. When I received it, i satisfied.

Date of experience: October 24, 2014
India
1 review
7 helpful votes
Follow Ritesh L.
Unfollow Ritesh L.
Send Message
Share Review
Report Review

The Worse Experience on online shopping in middle of Diwali Spree.!
I have purchased a LED TV on 20-Oct-2014 from ebay.in, while ordering the item, the estimated delivery time was shown as 25-Oct-2014. After looking for the delivery date only, I ordered the item. BUT after placing the order it became 01-NOV-2014 suddenly. I tried to reach the seller but his response is never supportive. The seller was Yogendra Sahoo. Even after that, I tried calling ebay customer care, and it was most irritating call of my life. I was listening the music for 30 Mins and IVR was saying Your call is Important to us"and we will connect you ASAP. After 32 minutes the call was answered. And when I placed my query to the customer care representative, he said nothing can be done. He was not ready to say anything to seller about this. Hi just said, the delivery will be done on 1-Nov-2014 only and if you dont want it, just return the item and nothing can be done for this. They are misguiding the users and putting the wrong information before order. And 0% co-operation for the queries you put. Worst. More than Worst experience.

Date of experience: October 21, 2014
Illinois
1 review
0 helpful votes
Follow Eddie Z.
Unfollow Eddie Z.
Send Message
Share Review
Report Review

Beware sellers are now required to pay return shipping

Date of experience: October 20, 2014
Washington
2 reviews
8 helpful votes
Follow Debbie B.
Unfollow Debbie B.
Send Message
Share Review
Report Review

I've used this site several times and both times received ridiculously low payouts. ($3.00 for this year's Kut from the Kloth jeans worn 3 or 4 times). I was also told the coach purse I used about two weeks had "stains and wear", which it did not. They offered me nothing. I saved my $3.00 check to put on my bulletin board to remind me not to fall for this again and to warn others.

Date of experience: October 19, 2014
California
2 reviews
5 helpful votes
Follow Kent M.
Unfollow Kent M.
Send Message
Share Review
Report Review

I have been selling on ebay for several years and have had an overall good experience. The one thing I do not like about ebay is how hard it is to talk to a real person. Also ebay is not very supportive of protecting the seller from irresponsible buyers who give negative feedback that is unsupported. The best thing about ebay is the international reach for sellers. Most people on ebay are good, responsible buyers and seller, but as has been pointed out watch for feedback ratings before doing business with sellers or buyers.

Date of experience: October 18, 2014
Arkansas
2 reviews
3 helpful votes
Follow Tracy H.
Unfollow Tracy H.
Send Message
Share Review
Report Review

Ebay just posted quarterly profits of, I don't know, a couple BILLION dollars... and yet, here I am on Saturday waiting to speak to a customer representative and have waited over an hour so far. I'm sure their call center (filled with minimum wage workers) don't see any benefit of those profit levels and as a customer, I would expect they can hire more minimum wage workers to fulfill service demands. The only reason this isn't a one star is I'm expecting that once I get through (over an 1 hour? Come on!) that the call center worker will be very pleasant!

Date of experience: October 18, 2014
Maine
1 review
3 helpful votes
Follow jessica R.
Unfollow jessica R.
Send Message
Share Review
Report Review

I have bought 19 items from eBay but today i decided to sell and there's a problem. I was blocked because a person in my family has a bad acount. Best part is they can't tell me who or how to fix it. I am being punished for someone else's problem.

Date of experience: October 17, 2014
Canada
2 reviews
3 helpful votes
Follow Rhonda V.
Unfollow Rhonda V.
Send Message
Share Review
Report Review

Kids Jacket Monster High Fleece Lined Puffa Winter Anorak... **************)

Member id loadsa-leggings | Feedback Score Of 3632 | 99.7%
Wrong description but they will not take responsibility

Date of experience: October 16, 2014
Maryland
1 review
5 helpful votes
Follow Allison N.
Unfollow Allison N.
Send Message
Share Review
Report Review

The process Twice uses is fantastic. Request a prepaid label or bag and it comes and you ship off your clothes and it's out if your hands. However, I sent 18 items and they rejected 6 of them, mostly sighting "stained" as the reason for rejection. None of my clothing was stained. They can say whatever they want and you probably won't reject the offer because you have to pay for shipping the clothing back. I received only $64 for 12 premium items, which should definitely have been more if they accepted my not-stained "stained" items. Just don't get your hopes up about the value you get back! I'll be interested to see how much they'll be selling my items for on the site if they only gave me a few dollars for each. Overall: easier than selling at a consignment shop but not sure I would use them again.

Date of experience: October 10, 2014
Sri Lanka
1 review
5 helpful votes
Follow Alex R.
Unfollow Alex R.
Send Message
Share Review
Report Review

Pretty Cool
October 10, 2014

Pretty Cool

Had found hidden gems, but watch out for scams, even through one might have good feedback does not the mean the seller is great, watch out for time frames and feedback scores which can change overnight to many negatives. Overall a good experience

Date of experience: October 10, 2014
GB
1 review
5 helpful votes
Follow Mr M.
Unfollow Mr M.
Send Message
Share Review
Report Review

Even for a buyer ebay can be terrible, most sellers are great, but occasionally you get a greedy deceitful person, after dealing with a seller who agreed to combine the postage cost then after I won changed his mind! I spoke to ebay, their customer service is just horrible, they have wasted hours and hours transferring me from one clueless person to the next! I'm still waiting for an answer and it's already been about 3 hours, their answers are generic garbage like "we will not tolerate seller activity like this" then they do absolutely nothing! I've spoken to about 9 different clueless people and they keep transferring me to their "specialist team bla bla" yes very specialist indeed, one "specialist team" member transfers me to another "specialist", I guess they were not special enough, and instead of transferring me they disconnect me! Then I have to go through the whole story again with another person! Ridiculous, one person was so slow to respond I thought she was stoned, hours and hours wasted, if they cannot enforce agreements between buyers and sellers then what is their purpose, they should have a clear combined postage policy that seller's are forced to abide by there should a forced combined postage policy on the item description that would save both buyers and sellers so much hassle and headache. Update - after going in circles with ebay customer service chat for about 4 hours I just gave up, it seems that is their intention they are not the kind of company who wants to hear from their customers their entire website is designed to stop people from contacting them I couldn't even find a complaints department shocking for such a large company to not care about it's customers very sad :(

Date of experience: October 9, 2014
India
5 reviews
8 helpful votes
Follow Georgia R.
Unfollow Georgia R.
Send Message
Share Review
Report Review

I have purchased a system. I rate them an A+. The transaction and product are exactly what the seller states. I am very much satisfied with this product.

Date of experience: October 8, 2014
California
1 review
4 helpful votes
Follow Reza H.
Unfollow Reza H.
Send Message
Share Review
Report Review

Selling on e bay for more than a decade. It is getting worse and worse. Buyers take advantage of 14 days return policy. I DO NOT recommend e bay to anyone, high fees, bad and cheap buyers. When there is a case open against a seller, e bay always takes side of the buyer. If buyer says item defected, e bay accept it without hearing of the seller site and apply it to the seller performance rating. How someone with more than 200 positive feedback could be below standard? Because of buyers disputes, which never tell the truth, they just want to give an excuse to return the item. Etsy is my favorite place to sell.

Date of experience: October 4, 2014
Texas
1 review
1 helpful vote
Follow hoang h.
Unfollow hoang h.
Send Message
Share Review
Report Review

Ebay is so fix
October 2, 2014

Ebay is so fix. The seller is the only good about because of slot of sellers. They do make it seem like they always back up the sellers, forcing buyers to leave positive feedback!

Date of experience: October 2, 2014
Michigan
1 review
3 helpful votes
Follow JJ J.
Unfollow JJ J.
Send Message
Share Review
Report Review

Well I am very disappointed in eBay personally. Years back I was both a buyer on eBay and when I sold my one home sold hundreds of items on eBay because I collected certain things. I recently sold my other home and have a lot of items to sell. Out of hundreds I had two buyers who failed to read the ad on an item they bought and was not happy. When I pointed out the ad they both admitted their mistake. I would have been at 100% with A+ responses from hundreds of buyers. Now I go to my old account and I start selling items I no longer needed at my new home. Within 3 items I hit a limit. "A Limit"? I never had a limit before. It looks like I have to earn the right to do business with eBay. Well it appears eBay puts a limit on sellers until they "prove themselves". I am a person of honor and proved myself past I feel. So here I set with hundreds of items and no place to sell them, and have to look elsewhere. So I guess eBay does not need my commissions. They lost my respect, and pretty much said my past performance means nothing to them. I will find other means to sell my antiques and collections. It is not as if their fees are cheap to begin with.

Date of experience: October 1, 2014

About the Business

Buy and sell electronics, cars, fashion apparel, collectibles, sporting goods, digital cameras, baby items, coupons, and everything else on eBay, the world's online marketplace


ebay.com
Founded in 1995
+521