The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Convenient, fast, cheap. All this is eBay! What could be better?
Very useful site, I often buy everything for home here. And I am lucky, I've met only good sellers
STAY AWAY from Zamek Limited posing as UK Toy Wholesaler on Alibaba. This is a fraudulent company that states 50% at purchase (wire transfer sent $1,37.40 USD) 50% at delivery. First 50% to Barclay Bank London then received email won't ship out until another 50% sent to a Nigerian bank. Danny Bogden (supposed Marketing Manager *******@gmail.com) is very responsive to emails up to the point you send money then MANY emails later-no response! Wishing I had read this jabber because losing my money.
Be very careful when dealing with ebay sellers who sell " Microsoft refurbished computers ". There is a scam going around where sleazy sellers sell computers that are in good working condition for a very short time. When you contact these sellers about repairs they will tell you that you don't have to return the computer for repairs they will have their " technicians " contact you and they will go into your computer to fix any problems. THIS IS A SCAM! Don't be fooled by the seller's good feedback! They pick and choose their victim. They keep their victims low to maintain their " Good Feedback ". One seller in question? He's located in Chino Hills, California. EBAY seller name is FORTWAYNE 2010. Think twice about dealing with this seller!
What confuses me about this site is that all their items are professionally photographed, and authenticity is guaranteed.
I purchased a really cute J Crew leopard print cardigan and what I received was a piece of crap. First of all, it was J Crew OUTLET, which was not disclosed in the description. Factory offers lower price items, and with that, lower quality. The two dots below "J CREW" on the tags are a dead giveaway.
The sweater itself arrived clean and pressed, but shockingly with THREE holes in it. One by the tag and two on the sleeve. How could they have been missed?!
Needless to say I am returning and not using their site again. Do not recommend.
Great site for buyers but not sellers to many loopholes buyers can use to get free items.
The worst part about eBay is you can show proof that you sent out the item and eBay will still refund the buyer their money, the buyer gets to keep their money and item.
The boots looks cheap, is ugly, completely flat and has no cushioning whatsoever. Don't waste your time in this company. On the next day, I saw the same one on dresseswoo.com and asked the seller. And I got my answer. I purchased. When I received it, i satisfied.
The Worse Experience on online shopping in middle of Diwali Spree.!
I have purchased a LED TV on 20-Oct-2014 from ebay.in, while ordering the item, the estimated delivery time was shown as 25-Oct-2014. After looking for the delivery date only, I ordered the item. BUT after placing the order it became 01-NOV-2014 suddenly. I tried to reach the seller but his response is never supportive. The seller was Yogendra Sahoo. Even after that, I tried calling ebay customer care, and it was most irritating call of my life. I was listening the music for 30 Mins and IVR was saying Your call is Important to us"and we will connect you ASAP. After 32 minutes the call was answered. And when I placed my query to the customer care representative, he said nothing can be done. He was not ready to say anything to seller about this. Hi just said, the delivery will be done on 1-Nov-2014 only and if you dont want it, just return the item and nothing can be done for this. They are misguiding the users and putting the wrong information before order. And 0% co-operation for the queries you put. Worst. More than Worst experience.
Beware sellers are now required to pay return shipping
I've used this site several times and both times received ridiculously low payouts. ($3.00 for this year's Kut from the Kloth jeans worn 3 or 4 times). I was also told the coach purse I used about two weeks had "stains and wear", which it did not. They offered me nothing. I saved my $3.00 check to put on my bulletin board to remind me not to fall for this again and to warn others.
I have been selling on ebay for several years and have had an overall good experience. The one thing I do not like about ebay is how hard it is to talk to a real person. Also ebay is not very supportive of protecting the seller from irresponsible buyers who give negative feedback that is unsupported. The best thing about ebay is the international reach for sellers. Most people on ebay are good, responsible buyers and seller, but as has been pointed out watch for feedback ratings before doing business with sellers or buyers.
Ebay just posted quarterly profits of, I don't know, a couple BILLION dollars... and yet, here I am on Saturday waiting to speak to a customer representative and have waited over an hour so far. I'm sure their call center (filled with minimum wage workers) don't see any benefit of those profit levels and as a customer, I would expect they can hire more minimum wage workers to fulfill service demands. The only reason this isn't a one star is I'm expecting that once I get through (over an 1 hour? Come on!) that the call center worker will be very pleasant!
I have bought 19 items from eBay but today i decided to sell and there's a problem. I was blocked because a person in my family has a bad acount. Best part is they can't tell me who or how to fix it. I am being punished for someone else's problem.
Kids Jacket Monster High Fleece Lined Puffa Winter Anorak... **************)
Member id loadsa-leggings | Feedback Score Of 3632 | 99.7%
Wrong description but they will not take responsibility
The process Twice uses is fantastic. Request a prepaid label or bag and it comes and you ship off your clothes and it's out if your hands. However, I sent 18 items and they rejected 6 of them, mostly sighting "stained" as the reason for rejection. None of my clothing was stained. They can say whatever they want and you probably won't reject the offer because you have to pay for shipping the clothing back. I received only $64 for 12 premium items, which should definitely have been more if they accepted my not-stained "stained" items. Just don't get your hopes up about the value you get back! I'll be interested to see how much they'll be selling my items for on the site if they only gave me a few dollars for each. Overall: easier than selling at a consignment shop but not sure I would use them again.
Pretty Cool
Had found hidden gems, but watch out for scams, even through one might have good feedback does not the mean the seller is great, watch out for time frames and feedback scores which can change overnight to many negatives. Overall a good experience
Even for a buyer ebay can be terrible, most sellers are great, but occasionally you get a greedy deceitful person, after dealing with a seller who agreed to combine the postage cost then after I won changed his mind! I spoke to ebay, their customer service is just horrible, they have wasted hours and hours transferring me from one clueless person to the next! I'm still waiting for an answer and it's already been about 3 hours, their answers are generic garbage like "we will not tolerate seller activity like this" then they do absolutely nothing! I've spoken to about 9 different clueless people and they keep transferring me to their "specialist team bla bla" yes very specialist indeed, one "specialist team" member transfers me to another "specialist", I guess they were not special enough, and instead of transferring me they disconnect me! Then I have to go through the whole story again with another person! Ridiculous, one person was so slow to respond I thought she was stoned, hours and hours wasted, if they cannot enforce agreements between buyers and sellers then what is their purpose, they should have a clear combined postage policy that seller's are forced to abide by there should a forced combined postage policy on the item description that would save both buyers and sellers so much hassle and headache. Update - after going in circles with ebay customer service chat for about 4 hours I just gave up, it seems that is their intention they are not the kind of company who wants to hear from their customers their entire website is designed to stop people from contacting them I couldn't even find a complaints department shocking for such a large company to not care about it's customers very sad :(
I have purchased a system. I rate them an A+. The transaction and product are exactly what the seller states. I am very much satisfied with this product.
Selling on e bay for more than a decade. It is getting worse and worse. Buyers take advantage of 14 days return policy. I DO NOT recommend e bay to anyone, high fees, bad and cheap buyers. When there is a case open against a seller, e bay always takes side of the buyer. If buyer says item defected, e bay accept it without hearing of the seller site and apply it to the seller performance rating. How someone with more than 200 positive feedback could be below standard? Because of buyers disputes, which never tell the truth, they just want to give an excuse to return the item. Etsy is my favorite place to sell.
Ebay is so fix. The seller is the only good about because of slot of sellers. They do make it seem like they always back up the sellers, forcing buyers to leave positive feedback!
Well I am very disappointed in eBay personally. Years back I was both a buyer on eBay and when I sold my one home sold hundreds of items on eBay because I collected certain things. I recently sold my other home and have a lot of items to sell. Out of hundreds I had two buyers who failed to read the ad on an item they bought and was not happy. When I pointed out the ad they both admitted their mistake. I would have been at 100% with A+ responses from hundreds of buyers. Now I go to my old account and I start selling items I no longer needed at my new home. Within 3 items I hit a limit. "A Limit"? I never had a limit before. It looks like I have to earn the right to do business with eBay. Well it appears eBay puts a limit on sellers until they "prove themselves". I am a person of honor and proved myself past I feel. So here I set with hundreds of items and no place to sell them, and have to look elsewhere. So I guess eBay does not need my commissions. They lost my respect, and pretty much said my past performance means nothing to them. I will find other means to sell my antiques and collections. It is not as if their fees are cheap to begin with.
Answer: I would never buy a used car without seeing it in person and having it checked out.
Answer: Ebay is a den of thieves. Even Ebay is evasive on complaints to answers. When looking for items, be sure to be fully informed to what you are shopping and use all that knowledge to cypher the listing, even then have found those that list items to be evasive on answers. Avoid ebay if possible!
Answer: For their own purposes and to protect dishonest sellers. I was once an avid EBay shopper, but now avoid EBay. Buyer protection no longer exists. You buy at your own risk.
Answer: Ebay sells nothing. You are dealing with private sellers. Some are good, some are not. The best way to determine this is to check the feedback. I personally never buy from anyone who has a feedback lower than 90%. 96% is considered bad, by Ebay. Take that with a grain of salt. Ebay management is nuts.
Answer: If you haven't already learned the hard way that Ebay is just pure bullshit when it comes to the sellers rights. When someone wants to send it back for any reason other than it doesn't work as described, you will be footing the bill. Not only will you lose the money you paid to ship it to them, Ebay will offer to provide a return label for them at your expense. Yep, that's right. They will bill you the price of the label if you don't provide it. Either way, you are paying for it to get back to you. It's get better. You can't leave negative feedback for the buyer either. It's not an option NO MATTER
Answer: Not to me! It's my main shopping tool! I look for good deals and free shipping!
Answer: Yes. You are right. All what people told you are correct. Don't trust ebay and the seller on ebay. Amazon much better than them. But anyway the best way to buy electronics from the local stores or official stores.
Answer: This depends on the seller of the item - carefully check their feedback and trust you intuition if you have doubts try another seller you feel safer with...
Answer: Hi Tom, As for reviews, you don't get them. It's called feedback. When you buy an item, the seller will probably leave feedback after you leave feedback for them. I hope that answers your question. Nancy
Answer: Depends on the seller. I wouldn't buy anything off ebay because there a crappy company.
Buy and sell electronics, cars, fashion apparel, collectibles, sporting goods, digital cameras, baby items, coupons, and everything else on eBay, the world's online marketplace