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eBayReviews 3,487

1.6
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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
871
value
793
shipping
742
returns
708
quality
746
Germany
3 reviews
1 helpful vote
Follow Joel P.
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I bought cell phone trough ebay site, I had problem with the supplier, I contact ebay and they helped me to solve the problem, Thank you for your help

Date of experience: December 1, 2014
Washington
1 review
4 helpful votes
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They do not know "fashion". I bought a cute dress for $20 and it looked fantastic via their website. When I got it, it was like kid sized. I've sent clothes. They rejected items for being " dated". Some I just bought! I think the staff is "dated". Their clothes are hideous. I would have better luck shopping the goodwill.

Date of experience: November 26, 2014
Arizona
1 review
3 helpful votes
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This is the second time ebay and paypal has cheated me this it cost me over $120.00 in November of this year 2014 I had 4 items that the post office broke items I gave the buyers there money back just I should one item was a watch the lady said it was not as described and rbay step in and gave back her money without any one notifying I call ebay and ask why they did that I told that all she had done was not puss in they stem and if they would say out of it I could have handle it. And it was not there job to give back money it was mine so they held my money and then turn around and took money out of my back account. Because iam on ssa I did not have the money in my back so they over drew my account to the turn of $60.00 I still have $70.00 in my paypal account that say's pending because they don't have reason for broken in shipping for the buyers to chose from, the only choice the buyer has is to say not as describe. I call paypall and they said it was ebay that was holding it I ask how long was they going to hold it first they said 21 days then they said until the 6 items was delivered then they said 3 days it's now been a week and still no money. Ebay cheats and lies beware they can get money out of your bank even if you have it set up so no one can

Date of experience: November 26, 2014
Missouri
5 reviews
10 helpful votes
Follow Jordan O.
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I've only ordered a few times on eBay but I haven't had any issues. The products that I received were as described and I had no complaints against the sellers.

I've also sold on eBay and similarly have gotten lucky. Each time an auction ended, I received money for the transaction (one time had to wait a week and had almost given up, but they did end up paying).

Date of experience: November 24, 2014
Texas
1 review
1 helpful vote
Follow Greg S.
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I got a call from this collection agency about an eBay account that I never had. Turns out that the eBay account was with the company I work for (now), was set up by a previous employee who, after his termination from the company, changed the name on the account from HIS name to mine.

I spent 2+ hours on the phone with eBay and they refused to take my name off the account even though the change was not authorized by me. They suggested I file an identity theft report with the police (which I will do) but I will also be filing a credit fraud complaint against eBay for permitting the "owner" of the account to simply change his name to mine without contacting me to verify that I had authorized the change.

WARNING TO eBAY CUSTOMERS: Beware of deadbeats putting your name on their account (reading prior posts, this is not the first time this has happened. If this is all it takes to skip out on a debt, eBay needs to change their security procedures.

Date of experience: November 22, 2014
Canada
2 reviews
2 helpful votes
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Great site to find deals on items, easy to use, and very fast delivery.

Date of experience: November 21, 2014
Utah
6 reviews
27 helpful votes
Follow Dallin F.
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Great site!
November 20, 2014

Great site! Please be smart in who you buy from. Do not buy expensive items from someone who has only sold a couple of items. Check reviews as well.

Date of experience: November 20, 2014
Luxembourg
7 reviews
12 helpful votes
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Just okay
November 19, 2014

Just okay. Honestly, I love the site, pretty much everything available at great prices and it's fun to bid but the customer service is horrible at ebay. I also stay away from Paypal (that's a whole other story) and they only let you pay through Paypal. Amazon is preferred!

Date of experience: November 19, 2014
California
2 reviews
20 helpful votes
Follow Barbara B.
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The eBay Experience is the worst ever. No customer service. Plan on being on hold and passed around to rude people who have no manners or abilities to help customers. (for at least 2 hours). Unable to give refunds to buyers who change their minds on their purchase because eBay will bull whip their sellers and not allow returns with-out freezing their accounts. EBay is the worst online selling format ever. And from what I have heard from others. People are moving to other selling sites and selling elswhere. Good riddens to an eoutdated company who has been so beat up over the years they have lost any concept of how to reasonably deal with their buyers or sellers. If I could give no stars I would. My friends complain they can't find what they need on eBay because so many sellers have had their accounts restricted for no good reason that the buyers are heading to Google to do searches to find what they need on other sites. EBay continues to shoot them selves in the foot until they no longer exist or barely exist and are way down on the net totem pole. Don't buy stock in eBay, worst rudest company on the planet. Buy and sell elsewhere.
Update 3-1-16
Hurray! Since I banned myself from selling on eBay. I started selling on Etsy and Tradesy. I am grossing $23,000 on Etsy per month and grossing $2-$3000 a month on Tradesy and growing. I knew it could be done by eliminating eBay. I am sure I am not the only one opting for friendlier and less abusive selling companies... happy happy happy.

Date of experience: November 18, 2014
Utah
1 review
4 helpful votes
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I got $30 worth of in store credit for referrals and they took $10 back because I referred my little sister. They said only 1 account per household, if I would've known I wouldn't have downloaded the app and went through the hassle of getting my sister signed up! I asked for the $10 back cause I didn't know and they said they didn't reissue credits. They didn't apologize for anything! I said that's ridiculous and the person on chat didn't even respond! Worst customer service ever!

Date of experience: November 13, 2014
GB
1 review
4 helpful votes
Follow karen s.
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Ebay's money back guarantee is a total con. I was sent a wrong item which was damaged, returned it to the seller and didn't get a refund. Asked ebay to step in and after many phone calls (probably totalling over 6 hours) they didn't honour their pledge. I for one will never buy anything other than auction items ever again

Date of experience: November 11, 2014
California
1 review
5 helpful votes
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Prior to selling my unwanted branded clothes here, I read reviews for this website. I should've listened to them but I was thinking "I don't need these clothes anyway, the most I can get is probably $60" and boy was I wrong. I sent 28 items, all the brands they accepted, no strains, no over wear, and they've only accepted 7 items. Seriously? And the total cash I earned was only $32. I sent over one jean that I saw on the accepted brand, when they said it was unaccepted brand, I rechecked and saw that they have taken that brand off. They scam and most likely use the rejected clothes to sell on their website, and you can't do anything about it. They're lucky I don't have any attachments to those clothes. I'm in need of giving away my old clothes, but I'm going to give it away to GoodWill or the Salvation Army! This place will make you punch the computer screen and want you to cuss the living hell out of this company. Never again. I'm very disappointed in the offers they have given me.

Date of experience: November 11, 2014
Virginia
1 review
5 helpful votes
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I have bought several items on ebay, after I sold my first item they sent me 7 identical emails, sent at the exact same moment, which said there was "activity that alerted security" and my account was suspended. When I called I had to talk to someone who only half understood english, was on the phone for over an hour and then they said they had to ask me security questions. The first one was about my grown son which I am not answering questions about so they said they would not allow me to open another account. Terrible customer service. I could easily open another account but will never do it. I will not deal with a company who treats their customers like this.

Date of experience: November 11, 2014
Kenya
6 reviews
6 helpful votes
Follow Brian M.
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I imported an Tablet (Microsoft Windows Surface) few days ago through ebay and i received the tab less than the estimate time and in a very good condition i highly recommend Ebay to anyone.

Date of experience: November 10, 2014
Idaho
1 review
4 helpful votes
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I sold a guitar on Ebay for $53. Ebay then charged me a "insertion and final value fee" of $53. THE WHOLE FREAKIN PRICE OF THE GUITAR! They pretty much just stole the guitar from me...

Thats the last time I sell anything on Ebay.

Grumblings over.

Date of experience: November 10, 2014
Missouri
1 review
7 helpful votes
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Ebay is completely useless at resolving any problems you may have, their representives have the audacity to ask you what they can do and what you are trying to achieve by calling since they keep repeating they can't help you. And their feedback system sucks, don't trust it. I gave a negative feedback to a seller because the item was in horrible condition, they kept sending me messages to contact ebay to remove the feedback in exchange for 50% refund. I contact ebay to let them know that this seller is pushing buyers in this way and how do they resolve this problem, by doing nothing. So clearly you can't trust ebay to do anything right. Last time I did business with them,

Date of experience: November 8, 2014
GB
1 review
2 helpful votes
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I must admit when I first heard about ebay I wasn't all that keen to use it, my friend had told me about it one day so I decided to have a look then I realised what all the fuss was about, there is so many products on this site at bargain prices I myself have used ebay on several occasions to purchase things. There's very little about this site that I dislike but one is when you bid on an item it often takes some time to update so you don't know if your the highest bidder especially if there's only a few minutes left on an item. When I was offered to write a review by bzzagentuk I was very happy to. I have had very good experience from using eBay. And the sellers I have received items of have communicated with me so minor issues have been resolved easily and quickly.

Date of experience: November 6, 2014
Canada
1 review
1 helpful vote
Follow pe- s.
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At this time I left this sellor a review that I felt that he desired. A netural. I did not feel that he communicated very well with me during our transaction. And that is why I left him a neutral feed back score on his sight. He sent me an email that he would block me from buying from him in the future. I feel he was very unprofessional in his actions. If he is going to block someone from buying from him in the future for any reason he should just go ahead and do it and not bother telling the buyer that he is doing so. Especially since it was only because of the feed back that I gave to him. I also felt he was only interested in the gettting more ebay points rather than to communicate better with his buyers. The name of the company on ebay is called surplus-cartridges

Date of experience: November 5, 2014
New York
2 reviews
4 helpful votes
Follow tami l.
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I love ebay i do most of my shopping there you can find some great deals over there from reputable sellers always look for the ebay dailydeals amazing low pricess

Date of experience: November 4, 2014
California
2 reviews
16 helpful votes
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Use ThredUp instead!
November 4, 2014

I stumbled upon Twice about six months ago and I thought it was the greatest thing since sliced bread. I'm constantly getting rid of clothes so having someplace to send them and actually get money to buy *new* clothes was amazing. I've sent them over half of my wardrobe over the last six months. Their buying and selling practices are extremely inconsistent and it's seriously irked me, now I use ThreadUp instead and rarely sell to Twice.

They are extremely inconsistent about the quality of items they buy. They have rejected items I've sent them due to "overall" wear when the items were NEVER worn or worn once. They had zero "wear." I had a really nice pair of Seven jeans that I sent them and they rejected due to "overall wear." I was seriously dumbfounded. The only thing I can think of is that they had a slight distressed look due to the wash and they mistook this for wear. There was zero staining and zero wear on the hems. Another item I sent in which I was amazed they rejected was a pair of ponte knit grey pants by Alice & Olivia that were in perfect condition, I seriously had worn them once (like many women, I have tons of stuff I have worn once and then seem to never wear again). They rejected them claiming there was a "loose thread" on hem. I had never seen a loose thread, it just strikes me as overly picky.

I don't think their so-called "apparel experts" that evaluate the clothes are experts at all. Since they accepted enough other items in this batch of clothes and I wasn't going to wear these jeans anyway, I accepted their offer, but it really irritated me that they rejected them for a completely unfounded reason. If that isn't bad enough, I have purchased items from them that are in WAY worse condition than any of the items I've sent them that they rejected due to "overall wear." How annoying!

I've noticed lately their inventory and selection seems to be getting worse. I think people are getting really annoyed with their inconsistent buying practices and not sending their clothes to them, much like myself. I understand they want their clothes to be "like new" condition but I think they'd be better off allowing slightly more imperfections and having more selection and not pissing off so many people with their rigid buying practices. ThredUp has a much better business model in that they list things with a "Tiny Flaw." ThredUp definitely has items with visible wear but so what? I will decide if it's too much wear and not purchase it! I'd rather have more selection to browse.

If you haven't heard of ThredUp, I highly recommend checking them out. They beat Twice hands down in both selection, buying practices, and overall customer service. They used to make you pay for returns but now they allow free returns if you choose store credit. That is fine by me! Twice can kick rocks.

Date of experience: November 4, 2014

About the Business

Buy and sell electronics, cars, fashion apparel, collectibles, sporting goods, digital cameras, baby items, coupons, and everything else on eBay, the world's online marketplace


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Founded in 1995
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