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eBayReviews 3,489

1.6
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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
872
value
795
shipping
744
returns
710
quality
747
Canada
3 reviews
4 helpful votes
Follow Sarah B.
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I "purchased" an item from wyq******* but never received it. I waited several months as it was shipping from China and gave the seller a 2nd opportunity to resend the item. Finally I contacted the seller to request a refund, only to be told that the seller "could not find my order". So no product, no refund, and no help from ebay's so-called "customer service". If this seller has frauded me, I guarantee they have frauded others, and ebay is shamelessly allowing this. I will NEVER purchase from ebay again.

Date of experience: December 30, 2015
New York
1 review
3 helpful votes
Follow GP T.
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We pride ourselves on our customer service while providing high quality testing equipment at unbeatable prices. Unfortunately in this particular instance, we were unable to satisfy the reviewer even after offering the instrument at below the listed sales price. We have a 100% positive feedback on ebay, and invite any prospective customers to contact us for referrals or come visit us at our retail store in Pooler, GA. If their is any questions, comments or concerns about the aforementioned review, we welcome anyone to reach us at www.gp-technical.com, or via e-mail at *******@GP-Technical.com

Date of experience: December 27, 2015
Canada
22 reviews
197 helpful votes
Follow Janice H.
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I've bought and sold MANY things on EBay and never had a problem. It's also a great site to visit just to see if others are selling something you may be wondering is worth anything that you plan to part with. Did this just last night. I was going to toss some electronic gadget in the garbage and wouldn't you know it, many people are selling them for a decent buck.

You can also get great bidding deals if you know where to shop. I bought a $1,000 watch for $50 at a clearance center and the best part is that there was another watch hidden inside a compartment of the box. So I got TWO!

Date of experience: December 23, 2015
California
6 reviews
15 helpful votes
Follow Frank E.
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There are some keys to using EBay:

1. If you bid, make sure your payment is made according to seller's terms (e.g., some quire PayPal).

2. Don't be seducd by low price excluding Shipping, unless it says Free Shipping, which is the current craze that's continuing to blow up online shopping. Also, if Shipping details are omitted, move on (only buy from up-front sellers).

3. Most unsuccessful buys can be traced to poor communication. If the listing (esp. The Full Description page) is vague, maybe they don't really have the item(s).

I've made roughly 100 purchases and never got shafted. I read carefully and don't buy when it seems overhyped or overpriced for what it is (except once I overpaid on a whim, my bad).

All in all I'm happy wth EBay. I still hate how hard it is to recover a password, which happens about yearly for me (and that I can't keep one good secure password forever, or re-use my old ones). Sellers have been pretty accommodating. I've only had two or three returns.

The worst part is when there is a dispute (which I had to initiate twice). Those always took months to resolve, no matter what. EBay is very hush-hush about those! Odd.

I also dislike how slowly/never my failed transactions (okay there were just a couple of them, but they were distracting) finally disappeared from my lists. I had to request a couple of cancels for good reasons. Sellers agreed right away, but EBay was like, "Oh, big no-no!" That part feels like they are greedy and have no good-customer loyalty.

4. There is a well-worked-over process in place for returns, and it must be followed to the letter, so buyer beware if the seller looks inexperienced, there could be a bad outcome. Like buying anywhere, use your brain and you'll be fine.

Date of experience: December 22, 2015
Canada
5 reviews
14 helpful votes
Follow Zhang L.
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Good for sellers only
December 18, 2015

Risky place to buy from as ebay backs the vendors not the buyers.

Date of experience: December 18, 2015
New York
19 reviews
18 helpful votes
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It's ok... hit or miss
December 17, 2015

Shopped many times on ebay and learned it's all about the seller and his/her reputation. I've bought things from 5-star sellers and at times was disappointed so the high feedback doesn't always make a difference.

Date of experience: December 17, 2015
California
4 reviews
7 helpful votes
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Ebay
December 16, 2015

This is an excellent site for online shopping and auctions.
EBay has just about everything you can imagine to purchase
For yourself, family and friends. Great prices.

Date of experience: December 16, 2015
Texas
4 reviews
8 helpful votes
Follow Karen P.
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I have been an EBay customer for years, I had a great rating as a buyer. Then recently I decided to buy two antique hurricane lamps. The lamps never came. EBay told me they would give me a refund but only a refund to a pay pal account that I did not own! I paid with my American Express. So I lost $60 to an unscrupulous EBay seller and then never got a refund. My best recommendation is... go to a real store and deal with real people to avoid being ripped off. EBay is a terrible company and I will never do business with them again.

Date of experience: December 16, 2015
North Carolina
2 reviews
5 helpful votes
Follow K L.
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You can expect an absolute run-around if you buy an item from a seller who has a Compromised Account. I bought a Panasonic Razor and received an email from Ebay about a week later indicating the seller's account had been compromised by a third party and that the transaction had been cancelled.
I called customer service and to my surprise they are in a foreign country who were relatively rude. In addition, the advice they give you is not in line with the great customer service you will received with Amazon or Jet.com.

After calling Ebay today, 11/14/2015, they told me to hurry up and wait while they contacted the seller to get a refund through Paypal. If I didnt get my money by Friday to recall the hurry up and wait/listen to music line at *******229 located in a foreign country; and that they would take some type of other action. In short, the refund process at Ebay is FOGGY and leaves you with a feeling something is awry.

I assure you after I get my money back, if I ever do, EBAY is history from this AMERICAN BUYER.

I will never ever think of EBAY the same after this foreign customer service run-around confusing process they have in place.

EBAY buyers beware.

Date of experience: December 14, 2015
Illinois
2 reviews
3 helpful votes
Follow Ginger E.
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Updated the ebay app on my phone and all went to crap I hate the new Ebay doesn't work good at all. To many scams on ebay overseas.

Date of experience: December 12, 2015
North Carolina
1 review
0 helpful votes
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After putting kids thru college I had a bunch of left over books of theirs in the garage. Finally got around to selling them and choose half.com as I had sold stuff on eBay before. Half didn't have a seller app but I found one from a company called mitad on the apple store. It was fast to list the books using this mitad app on my iphone, and the selling fees are less than ebay would have charged for the same books. But it took a long while to finally unload all of the books.

Date of experience: December 12, 2015
Australia
9 reviews
16 helpful votes
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Buyer beware!
December 12, 2015

Way too many scams and dubious sellers, a risky site to buy anything from, should learn from Tabao

Date of experience: December 12, 2015
GB
3 reviews
9 helpful votes
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Loathe it
December 8, 2015

I have used the internet for, I think, about 14 years now. I have NEVER found a worst 'community forum' than that on ebay.
Full of nasty people with a chip on their shoulder, if you go there to just ask an honest question, deeply insecure and bitter old married girls will attack you, make fun of, as well as their lame 'white knights'. Reply who will all reply in asinine ways with stupid smileys, etc.

It's obvious that these people are really unhappy about themselves, for whatever reason, and they feel the need to make other people feel bad for that.

Poor wrecked people. They say things like 'if you want us to reply properly, you have to write in proper English'.

This. Said by people who can barely spell in their own native language! They are the same people who write 'seperate' instead of 'separate', or 'wright' instead of 'right'.

Ah ah, they are as pitiful as they are COMICAL:)

Believe me I have used ebay for 12 years, and in all these years, I avoided this 'community' as far as possible. It physically makes me feel a sense of disgust and it makes me feel like I am hanging around a bunch of stupid people. When I have a question, I'll look elsewhere.

Thanks, ebay! You did a smashing job there!

Date of experience: December 8, 2015
Australia
1 review
2 helpful votes
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Ebay the name is enough
December 8, 2015

My all deals, more than 50 a yea, r are giving me absolute satisfaction

Date of experience: December 8, 2015
Oregon
2 reviews
2 helpful votes
Follow Christy S.
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The jewelry shipped from China takes forever but is so worth every penny to buy it. Absolutely gorgeous even though most of it isnt real. However there are a lot of sellers who have multiples of the same item and post them 1 at a time to start bidding wars. I wont mention names but double check your product sellers before bidding or buying. Some have the same thing cheaper that hasnt been bid on. I dont know why EBAY allows it and it causes problems and encourages greed. Not a fan of this site but the jewelry is awesome.

Date of experience: December 6, 2015
California
5 reviews
11 helpful votes
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BAD Attitlude
December 6, 2015

This webiste full of bad attitude seller and they have no idea what they are selling. For example, i had experience brought a power bank charger and the seller had no idea how to use it.

Date of experience: December 6, 2015
Michigan
2 reviews
4 helpful votes
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Best Reliable Seller
December 6, 2015

I`ve shopped ebay for quite a few years now & only have had one seller that didn`t stand behind their product. Ebay stepped in & reimbursed me in full. This is one website you can trust & know that they will take care of you.

Date of experience: December 5, 2015
Texas
1 review
5 helpful votes
Follow Fadekemi A.
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Horrible
December 4, 2015

I ordered a tv stand on ebay for close to $400 but i never got delivery of it. I filed a claim but was told it was delivered which was a big lie. There was a lot of frustration sending emails back & forth which lasted for 4 months after which i was told my claim was closed & i never got my money back. If there is a 0 rating, i will gladly rate it so. I will never order anything on ebay again & will advise my loved ones too. That was my first & will be my last time.

Date of experience: December 4, 2015
GB
48 reviews
93 helpful votes
Follow mister p.
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Trying to set an account up. Came to the payment options. Found that even though their was an option box next to paypal this was a faux option. It is compulsory to tick the paypal 'choice'. Weird. I, m guessing that legally you can make a payment anyway you like, but ebay want to 'legally' force you to use paypal. Once you tick the box your choice has gone. I telephoned on numerous occasions as I could not understand why there was an option box, but it was not an option. After one hollow reply after another, the account was closed by ebay. I am now for life permanently banned from having an ebay account, unless I send documentation ie photos of myself. Strangely it hasnt killed me and I fail to see the punishment or bad effect of this. They are basically a law unto themselves. Judge, jury and executioners. The wild west.

Date of experience: December 4, 2015
Pennsylvania
1 review
3 helpful votes
Follow Andria T.
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Why this job so unprofessional here at the Louisville Kentucky branch off Trade port road? I'm working at my desk packing my customer's products when all of a sudden this co-worker walks over to my desk and starts tapping her finger nails and for what reason I don't know. I guess she wanted me to be afraid of her, but I'm thinking why the hostility. I had no idea why she was upset and I didn't really care. She made like I offended her and things, but I didn't say anything to her. I'm cool when Addecco comes and asks me if I want to get rehired here I'm going to say no, put me with a more professional company. Thanks for the job during the Christmas holiday Addecco, but you might need to reevaluate some things with this company you have a contract with.

Date of experience: December 3, 2015

About the business

Buy and sell electronics, cars, fashion apparel, collectibles, sporting goods, digital cameras, baby items, coupons, and everything else on eBay, the world's online marketplace


ebay.com
Founded in 1995
San Jose, CA, Canada
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