eBay UKReviews 195

Ebay says free selling for private sellers yet i am selling something for £3 and they are reselling it for £3.84 and are making 87p thats almost 30% What a rip-off! They call it buyer protection, yet I have to lower my price to get to the selling price—eBay scam.

I am so frustrated today with eBay, mostly connected with their February 4 payment changes and it's impact on selling, but also with their customer service. Basically I have sold for 8 years off and on and have over 60 reviews all giving me 5 stars. On Friday I sold an item, the customer beat me down by £10 so the profit margin was cut. The customer paid £40. I went to post it and the PO told me that as it was only an envelope it wasn't suitable for tracking unless I wished to pay next day at £8.50. I declined. I sent it first class. Next day the customer had it and wrote a top review thanking me for swift service. It's now Wednesday night and no payment. I get customer services and an agent who cuts and pasted the new manual to me about the 48 hour delay on payments. I ask for a manager and get Laura. Laura annoyed me even more. She told me 14 days till I get my money for something the customer has reviewed as arrived and thanked me for. She hid behind the nothing she could do. I am never selling on eBay again. They have lost me as a customer forever.

I purchased an item from eBay, which was supposed to be delivered via Royal Mail. Unfortunately, the Royal Mail postman left the item in our building's communal area without notifying me. There is a clear notice in the communal area stating that any unattended items will be disposed of without notice. Consequently, my item was lost.
When I contacted eBay, they instructed me to reach out to Royal Mail. Upon contacting Royal Mail, they advised me that the seller should be the one to get in touch with them. However, eBay continued insisting that I obtain information from Royal Mail and relay it to them. For two months, I found myself caught between eBay and Royal Mail, with neither party willing to take responsibility. The seller should have been responsible for contacting Royal Mail regarding the lost item.
EBay's customer service proved to be ineffective and unprofessional in handling such a complex issue. It seems they are trained solely to protect their reputation, diverting customers back and forth until they eventually give up in frustration. Ultimately, I was left disappointed and frustrated

The eBay Money Back Guarantee feels like an empty promise. I bought a mouse from HP on eBay, and Parcelforce, the courier, failed to deliver it. Despite the driver never attempted deliveries on both days, I was home both times and no one showed up. I contacted HP, who initially said they would request a return, and once they had the item back, they would refund me. The mouse was indeed returned to HP, but now they're saying they can't issue a refund.
I then turned to eBay's Money Back Guarantee, which turned out to be just as ineffective. EBay told me to contact Parcelforce for a letter stating the driver hadn't come—a ridiculous request. EBay can see, from Parcelforce's tracking, that the parcel was returned to the seller. Yet they're asking me to chase Parcelforce instead of requiring HP to do so.
The stress and time I've spent over a mouse of £10 is outrageous. I contacted customer service, but they refused to issue a refund and closed the case. When I asked about filing a formal complaint, the advisor said they only accept "feedback to improve services," which seems absurd for a company that's been around for 25 years and serves millions of customers.
After being a customer since 2005, this experience has convinced me never to buy anything from eBay again. This is how they treat loyal customers.

I've purchased on ebay for many years and they used to be good. In July purchased a trolley to use on the beach for £45. It arrived with a missing wheel - useless. I contacted the seller who said he would send a wheel. It never arrived despite a number of messages between us. I contacted ebay on a number of occasions for help but it is not possible to get a human. I did get emails from them, but not specific to my problem. Now the timing for negotiating has ended and I have a useless trolley in the garage and the seller has kept my £45 under false pretence. The seller would not send me an address where I could return the trolley. Worst of all despite trying to contact Customer Services all I get are...goodness knows what they are, but it is impossible to get help. The seller has got away with my money and no help from eBay. I shall be very cautious using them from now on. My son-in-law swears by Amazon, so maybe I will change.

£180 Charged for a £615 camera sale with two days promo absolutely shocking.pressed promote item to check details and it when active without warning.Do not sell on ebay unless u don't mind losing money.Shame use to be a good site to sell before they got gready.
Will never sell on here again and reckon many more stu g by this outfit wont either demise of a once honourable firm before they became a rip off.

The costs of selling on ebay when I started selling were 2%. They are now 12.8% plus their silly little add on fees. You can be at 20 % basically.
For this you have to do all hard work...not ebay.
Basically its at the point were its no longer worth it.
The final straw for me was they asked for people to keep there postage costs at a reasonable level.
Then a year later they decided to charge you a fee on your postage as well as the item.
Use facebook its FREE!

Ebay is holding my funds from a product I sold over the time limit and without previous harming. They have already the funds for fees but still holding my funds. Unacceptable and despicable from Ebay.

DO NOT USE EBAY THEY WILL LET YOU BE IN A FRAUD GROUP.
BASICALLY YOU SELL AN ITEM TO A FORIGNER IN THIS COUNTRY YOU WILL NOT WIN AS YOU WILL NEVER WIN AS ITS OK FOR THE CUSTOMER TO BLACKMAIL YOU EXSTATE YOU ROB YOU,BECAUSE THERE INTITLED 😉, EBAY ARE FOREIGN TOO,SO YOU CANT WIN NO MATTER WHAT,4 NEGATIVES FEEDBACK FROM THE SAME BUYER,AND 3 FROM THE OTHER,golf_ball_king.FINISHED,AS EBAY IS NOT A SAFE PLACE,CORRUPT EBAY POLICYS CORRIPT PACK LINK COURUPT 110%.

ALSO THE FEES ARE GOING IP TO 20% ON A PRIVATE ACCOUNT IN 4 WEEKS SO EBAY CAN PAY MORE CORRUPT STAFF,WELL NOT AT MY EXPENSE 5 YEARS ACCOUNT GONE TO,TWO FOREIGN ROBBING BASTAR_DS.BE AWAY YOU WILL BE ILL AND ROBBED,YOU WILL NEVER WIN EBAY AS THET PASS THE BOOK ROUND AND ROUND,AND FOR THE FRENCH QUEER THAT OWNS EBAY HE DOSENT GIVE A MONEYS,AS HE GETS SHAFTED REGULAR.

An active eBayer we're leaving after 16 years! No seller protection and dreadful customer service - do not use them! We received 2 negative feedback from the same buyer who decided to make us aware he was based in Philippines after the auction ended. Our adverts explicitly stated UK postage only and we explained to the buyer that our courier (Evri) does not insure items outside of UK. We reported it to eBay and got nowhere - absolutely awful customer service. Strongly advise you look at alternative platforms for selling and pay vastly reduced fees. At almost 20% fees you would expect a lot more in return than this especially after having 16 years!

Honestly, its very poor platform to sell products.
I sold my items and Ebay stop my payments,
There was nothing wrong from my side, i gave them proof,
But Ebay didn't give me my payments,
Now they told me i will get my money after 6 months so very bad experience.
New seller should be careful,
Because anytime ebay can block you and stop your payment coming from customer and it left in ebay account

It was a good platform years ago but now is full of scammers, liars and criminals. EBay will take no action against the crooks and all they are interested in is getting their charges. They have let it sink to such a low level I would avoid it.

If you want to sell any item DON'T use this site they keep your money after selling the item for 3 weeks and if the buyer breaks it in that time ebay will refund them and you lose out and receive nothing, customer service stinks and they don't even know there own policies. Use Facebook marketplace and be careful of the scammers on there just don't send items by post let the buyer collect it to protect yourself.

Worse market place to sell jewellery! Huge comisions 12.9% + shop subscription + vat, plus fixed price for every item sold. At the end of the day the buyers end up paying all this in one way or another. But the worst of all is that they are allowing fraudulent sellers on the platform and the legitimate bussines are not. If you want overpriced jewellery as buyer go to buy it on ebay or gold look alike.gold on silver.gold look alike...fake diamonds. And so on. As seller after many years allowing ebay to keep several tens of pounds in comisions and literally hundreds of calls to sort out issues, ironically created by ebay can not recommend it enough if you want to lose money and time!

Recommendation. Rather than buying jewellery in ebay simply look after the shop name as they do have their own website in google (at least the serious sellers) and contact them directly you still have the same right of returns and the security of buying from reputable jewellery but most probably you will get the item 20% cheaper. Horrible experience overall with ebay, agents that gives you instructions to do something then other " asking apologies for the recommendation of the colleagues "...plenty of " we understand your frustration" and at the end of the day just time waste. Long story short...ebay is good for private sellers to sell unwanted items before to take to skip, but not for reputable jewellers or any bussines.

I have lost hundred on EBay over the years! It's now a cowboy outfit. I had tec problems so twice signed in as a guest. I was twice sent the wrong part.Twice I tried to return wrong goods for a refund, and got nowhere. They throw hurdles in your face at every command you execute. They, send you broken links? They direct you to old passwords, and dont accept your new ones? They, wont let you return it direct, even if you are in contact with the e Bay shop. It is designed to make the buyer quit, so e Bay piggies can get fat. Their "HELP" center is supposedly a fool proof Algorythm but its full of holes, it's useless. If you manage to contact eBay personally, the clown operator, will say to you, I am not qualified to deal with that, if you ask to speak to a superior worker. They close your case without your concent, then they block you from contacting the site? Once again they walk away with your cash. You can spend days working through their crappy system...They pay uneducated staff pennies. Beware use another platform, stop e Bay from taking your cash...

EBay over protect buyers and do not care about sellers. Anyone can sit behind a computer and bang in a negative and the seller can not respond. Same old EBay famous for not look after the seller.

When buying clothes I always select 'UK only' as the sizes are accurate and I expect a decent quality item. I find that selecting 'UK only' means nothing now. It may say the item is a UK seller but when you look into it you'll find the shop is actually in China. This has caused much disappointment and a waste of my time and money. The sizes are all wrong and the quality is very very poor. The item never looks like what's in the picture and trying to return the item becomes a real pain in the $#*!.
I complained to ebay but never received a reply.
Ebay used to be good but find myself veering away from it now.

Spent over 20 years on and off using ebay to sell. Don't waste your time. I've been scammed so many times now. Scammers are getting police to witness empty parcels now so buyers can get their money back from ebay cases and keep the item. It's a sad world. Yes, you will lose your item and your cash!