eBags

I ordered a bag from eBags.com for an airplane carryon because of the description and reviews. It came quickly but was much smaller inside than I expected so I returned it. They were very good about accepting the return, but the process was very expensive. It cost $14 for the return shipping and handling. I would have gotten part of that money back if I purchased another item--the amount would have been applied to the new purchase. I thought this was way too expensive & will not be purchasing from eBags.com again. It was order number ******* by way of proof that this was my actual experience.

Purchased a carry on bag on Sunday (3/3) to be delivered on
Wednesday (3/6) for an upcoming trip leaving on Friday. I received an
Email on Tuesday (3/5) stating that the bag I ordered and paid for was
Out of stock. They even started the email with "Hello Valued Customer".
Ebags is selling merchandise that they don't have! Very disappointed to
Say the least. I can not and will not ever deal with them ever again,
And will let others know about my experience as well. Lesson learned
I'll purchase my luggage locally or via Amazon. At least Amazon wouldn't
Have sold something they didn't have and if they did, they always put
The customer first and make compensation for the inconvenience.

Wow. In a day and age that you can buy a mattress and use it for months to see if you like it, this company will not let you try their bag and return it if you aren't happy with the product. I purchased the TLS Mother Lode Weekender Convertible backpack and used it for a weekend trip, where I realized I hated it. Despite being a backpack, it's too big for a carry-on. It literally doesn't fit in the overhead compartment of an airplane and I had to check it. It's not even remotely water resistant, as it was in the rain for a very short period of time and all my clothes were wet. When I tried to ask about returning it after my trip, within the 30-day window, they let me know that it must have all the tags on it and can't be accepted by the warehouse if used. Apparently, a quality product and customer service don't rank high on this company's list of things that are in their core values.

I ordered blue, received purple. Contact them to exchange, but they said I'd have to return and re-order. And the return credit could take 2 billing cycles to show on my card. They were out of blue, so I couldn't re-order anyway. So I still returned that purple, then they charged me for shipping, unless it was their fault they said. What? Wrong color isn't there fault. I'd ordered "blue" to match something, not that "purple" stuff they sent.

I ordered a bag and it was supposed to be delivered yesterday. Today I get the shipment with the other item but no bag. They have no idea where it is! They have to request status from warehouse and that will take 1-2 days to get a status! I cancelled the order because I can't have it arriving a week late when I am not home. Ordered replacement from Amazon and paid more. Tried to return the other item (which I only ordered to get free shipping) but they want a $4.95 restocking fee.

I used ebags.com for the first time, when ordering my sister's birthday present. I was a little leery to try the site out, but after seeing how detailed their descriptions were, I decided to try it. I received the package in the time they stated, and it was exactly how they described. Needless to say, my sister LOVED her bag, and now uses it in place of the bag that she was attached to. It was a great experience, and I will use them again. The only downside, is that they don't have as big of a selection as I would like.

Awful service. I ordered Tumi bags. The website popped up an offer asking me if I wanted FREE monogramming. I chose the selection, spent a bit of time deciding how and what I wanted and ordered.

The bags showed up with blank patches and when I contacted customer service, their response, multiple times was "not all bags can be monogrammed".

The crazy thing is that I would not have even thought about monogramming at the time if their website had not offered it on BOTH of these pieces.

I took the luggage to the Tumi store and had them monogrammed. Customer service was poor and they offered nothing for the inconvenience and simply held to their "not all bags can be monogrammed" response rather than apologizing specifically for their offer that did not apply.

I will not be ordering from eBags again.

The worst customer service next to Chinese customer service. Never answer the phone, online account can't track your purchases or show a current order, worthless. A VERY poorly managed operation.

Returned set of packing cubes few months ago, I was charged to return item, a re-stocking fee and a credit to use for future purchase. Due to the Covid 19 pandemic, traveling was not possible this summer subsequently I did not purchase travel items. I was not informed my credit amount would expire after so many months, when I called to request a extended date to use this credit I was told NO they would not do this. This is basically stealing a customer's money as I received nothing for returning the cubes. Will not order from this company again.