eBags

Ebags.com overall has been pleasant for me in every way as a consumer except one.

Products - Vast Selection
Quality - Great (The items I've purchased are still going Strong)
Price - Affordable to Pricey (Good Range)
Discounts - Good (Offered fairly Regularly)
Shipping - On time but...

The shipping with ebags.com is where I had my issue (its not a big deal I just find it personally annoying). I ordered a tote and 2 purses and they all ship separately, so instead of having to accept 1 delivery I had to accept 3. I remember getting 20% of on this order which made the multiple deliveries easier to swallow after the fact.

Honestly as long as you can deal with the multiple deliveries ebags is awesome all around and that's the reasons I will buy again and will recommend them despite my annoyance with multiple deliveries.

I bought a "weekender" bag in October 2017 and it was really too heavy for true usage. I can't use it. I neglected to return the 2017 purchase quickly and went to look at the return policy (figuring I was out of luck, as I am) - but unfortunately I see that in the past 3-4 years they have (1) reduced their return window from 60 to 30 days (which for an online retailer is a very small window, ESPECIALLY for people traveling, and it caters to travelers), (2) added a $4.95 per item return fee (which is insane, a restocking fee on even $10 products amounts to a ripoff), so it's essentially a "you buy it, you keep it" policy for items under $20 or so, and (3) developed a nasty customer service problem, based on these reviews. Prior to the 2017 purchase I'd bought a lot of packing cube type bags from them and had a good experience, quite good. I think Amazon is crushing ebags because it seems that they are changing their business in ways that will make things worse for them.

Bought some luggage online. Site said error, so I tried again. Same error showed. I then received two emails confirming same order twice though it had not appeared to go through. I immediately called and agent credited one on my double purchase. Here is the problem. They said it could take 3-10 days for credit to come off my debit card. The bank would take that long to remove the double charge. Guess what? A third charge then was taken off of my account. I called about that and was told same thing about length of time for credit. We called our credit union and they said they did not know what they were talking about. They gave us a number to call on dispute. What the heck? These are not easy times and there is no reason for this to happen, especially since we did not order or want three sets of luggage. Do not place an online order with them - Buyer Beware!

I was excited when I first bought the Ed Heck rolling backpack from ebags on 2/26/16. We didn't really use it til March and within that time, the seams started pulling apart on top of the bag, not any area where it was being pulled at. I reached out to ebags but their policy is that after 1 month, they can't refund but directed me to the email of the manufacturer who has yet to reply to my email. I'm not even looking for my money back but at least some fix or anything. Since a few days ago of contacting ebags, other seams on the backpack has started coming apart. I will not be purchasing any more bags form this manufacturer. It looks sturdy, felt sturdy, is real cute but probably won't last much longer. Buyer beware. EBags is only a facilitator for the manufacturer who has not yet replied to my emails, emails is the only form of communication eBags provided. If anyone has any suggestions or contact info, I'd appreciate it!

After being a better than average customer for years and years, I will NEVER EVER darken their door. Samsonite has turned them into a POS, with terrible customer service. I urge you to head my warning and shop ANYWHERE ELSE!

Know their return policy. I purchased a gift for my daughter that was Patagonia. From the shipping time until it was opened was 35 days. Their return policy is 30 days and would not let me exchange. I asked to speak to a manager and apparently they cannot transfer calls. How convenient. A manager has yet to return my call. What a joke! I will never purchase anything from this company and will make it well known! I *******@Patagonia knows how they are being represented (poorly)!

First order and they sent the wrong suitcase. I called them and they said they would send out another one 2 day Fed-Ex but it's been 3 days and when I called they said it takes 2 to process and it's not even shipping out until today. Customer service department is lacking... the bag was a good deal but there are other sites with the same deal so I would probably not order from them again. We shall see if there is any hassle when I have to ship the other suitcase back to them.?

Very poor service - they sent my package back without even contacting me (why would they require the phone number and email?) because there were "problems" with my shipping address (there were none...) I called them when got suspicious about the missing package. I had to cancel the delivery because I needed the package for a certain day - I am traveling. The lady on the phone confirmed my cancellation; the next thing - I got an email from eBags telling me that my order would arrive... the day after my departure... So disappointed...

Bought a luggage set and was given a delivery date for it. Once it passed that date i call ups to find out they never received the shipment. Then contact ebags who finally called me back to tell that it's out of stock and won't ship. All they could say is that they could refund my money and that's it. Meanwhile I have an upcoming trip and no luggage and nobody would have told about this had I not called. They received payment for an order they said will not ship. Horrible customer service.

I purchased four pieces of luggage and forgot to put in the discount code. Ya I was rushing dah! As soon as I realized it I emailed them and asked if they would just include the discount code for me. I received the standard email that didn't address my question at all. So I thought I would just return the items and repurchase them using the discount code. They say they have a chat support but it is just a help desk form for reporting digital access barriers which may prevent or limit access for users of assistive technologies, such as screen readers. I saw no other chat window or phone number to contact the company. See below the sites specific information

Warranty and Repairs:
For additional information regarding our warranty, please visit our Warranty for ebags Brand page

Customer Service:
Chat support - Mon.- Fri. 9am-4pm est.
Or email *******@ebags.com
Please allow 48 business hours for response by email

To conclude we could never Create a return authorization and shipping label because the site still shows our purchase in process even though all the packages were delivered. The package has to be delivered to create a return authorization. Any time I have tried to email them about any of this they just send the generic email which is not helpful. We are keeping the suitcases. They do look nice but I will never purchase from this vendor again due to the awful customer service. Thanks