eBags

“I was not happy with my experience with ebags. Initially, I ordered a lunchbox for my daughter from Amazon that was sold by ebags. I ordered it in advance of her birthday, so it sat unopened for about 3.5 weeks after I received it. When we opened it, we discovered that a zipper was broken. The item was brand new and had been in its original packaging, unused, for a month. I returned the item in new condition, in its original packaging. Unfortunately, I initiated the return 31 days after the 30-day window for receiving a refund and therefore could not get my money back. (In my experience, many retailers allow for longer than 30 days to return an item, especially if the item was received damaged.) Ebags refused to make an exception, which I was not happy about. Later I found a purse on the site that I could use, although for much more than I would typically pay for a purse. But I had to use the store credit or lose it. I received the item, but there was an issue with it that made it not work for my needs. The photo wasn't clear whether I could fit my cellphone in a zipper pocket, and when I received the purse I discovered that I could not. So I returned the purse. Annoyingly, ebags subtracted about $3 in return shipping fees rather than refund the entire amount, as other online sellers do (e.g., Amazon and Zappos). That seemed pretty chintzy to me for a $50 micropurse. Now my order to replace the original purse is delayed, delayed, delayed, with an expected delivery date of 10 days after I ordered it. At this point it's very unlikely that I will order from ebags again. Stick with retailers with more reasonable return policies!”

Horrible horrible HORRIBLE Experience with this company. We ordered new luggage (excited) for a future trip we are going on. Paid extra to have it overnighted and be here on the 9th. Being that we were leaving on the 11th. 9th came and at the end of the day I was starting to worry. So I called their customer service number. They said they were sorry and that the brand who we bought from was backed up. They promised it would be here by the 10th. 10th came and I checked my tracking number that EBAGS gave me was for ANOTHER ORDER IN SC I live in Key west! So i call again... they then tell me that "we are so sorry but the brand just told us they are running behind schedule... we will send it to you right away. I said at this point please cancel my order I will call the brand directly and go through them. I called the brand and ordered another set of luggage directly through them which i received 2 DAYS later. Thinking that this was great, all was good, only to wake up this morning to a CREDIT CARD THAT WAS BILLED BY EBAGS... for bags never sent or received... throwing my credit card into a major overdraft (being that was had just ordered the bags through the vendor directly.) I called the bags and they are now telling me I have to wait 3-5 days to get this credit. NEVER NEVER NEVER again ebags... I will tell the world about how poorly you treat customers who spend $1000 with you!

I ordered a Oakley Kitchen Sink Back Pack on October 27th 2017. It was pending for several days. On their website it stated to wait 6-7 businees day for the item to process. So with this being said I chatted online with one of the sales representives and he stated I would get an email the next dy with the status. Of course the next day I get email saying that the item i was requesting was out of stock. So i decided to look up the same item on their website to try to reorder it. Yes it climed to be instock. So being suspicious of the situation I decided to call ebags and speak to one of their represenatives to see if the bag was instock. She said let me check. There was 26 bags instock. The only issue is that the bag went up almost $50 from when I originally purchased the bag a week and a half prior. When I explained this to the sales rep she strted to back track and proceed to tell me that the bag is not available and tht the warehouse was closing for 10 days to do inventory and would not be able to ship out any product. This company clearly screwed up with the original pricing and failed to honor the price. Instead they decided to screw over the consumer. I even asked to speak to one of the managers and was told they were all in a sales meeting. I requeste to get a call back and then was told that the manager was on the road all week. I was promised a call and never got it. It is at this point I really believe this company is ran from someones mother basement. Ill never order from this place again.

This was absolutely the WORST experience I have ever received from a Google Trusted and BBB company in my entire life. I ordered a backpack on November 21,2014. When checking out, the delivery date said it would be before thanksgiving (27th) in which I was leaving on for vacation. I constantly checked the tracking of the package and UPS had an estimated delivery of Tuesday, November 25th. It never arrived. I waited and called Wednesday night as we were leaving Thursday morning. UPS said they had never even received the package. My fiance then called Ebags customer service line, and the woman she spoke to told her that package hadn't even left the WAREHOUSE! I was very upset, since I needed the backpack for luggage for my computer and other items. We then had it shipped to our Disney hotel because the package wasn't in my possession. We were told it would arrive on Monday, December 1. She then called back two days later and said it would actually arrive on Tuesday, December 2. That Tuesday came, and still no package. Wasn't at the hotel. Called Ebags again, they said UPS had it and it was out for delivery. We left on Friday, December 5 and never received the package. When we called for a fourth time, a representative told us and I quote "the package is somewhere in Orlando, we just do not know where it is". It was the must frustrating purchase I have ever dealt with. I did get a refund, but the whole purpose of getting a backpack for my new computer is down the drain. I chose Ebags because of their excellent reviews. I will NEVER shop with this company again. I also recommend to others that you get the name and phone representatives' ID number before you hang up. They promised us packages would be certain places multiple times and my package is floating somewhere in the many lakes of Florida or delivered to someone else.