• Bookmark

    Cape Masai Leather

Cape Masai Leather

Write a Review

Overview

Cape Masai Leather has a rating of 4.9 stars from 49 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cape Masai Leather most frequently mention good quality. Cape Masai Leather ranks 17th among Handbags sites.

  • Service
    17
  • Value
    17
  • Shipping
    16
  • Returns
    2
  • Quality
    17
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
View ratings trends
14
See all photos
How would you rate Cape Masai Leather?
Top Positive Review

“Best leather goods store in Cape Town 😍.”

Rastor M.
7/14/24

Friendly team and service. You get all products at thier factory shop as it's online, well done team Cape Masai leather.

Date of experience: 7/12/24
See positive reviews
Top Critical Review

“Dishonest about delivery times, but good quality”

J M.
3/14/22

I wanted to order a special gift for a friend who was leaving the country. When I placed my order in February, I asked Cape Masai if it would be delivered by 4 March, which was the last opportunity that I would have to see my friend. They promised me it would be delivered by 4 March. On 1 March I was getting worried that it would not arrive on time, so I asked again. They told me that the bag would only be made in that first week of March. On 3 March I had not received any tracking information, so I asked them to confirm if it would be ready. They informed me that they would only start making the bag on the 4th of March, and they would only deliver early the next week. On 8 March I asked again if they had shipped it in a desperate attempt to maybe get it to the friend. They told me that they had not yet even made the bag, and it would be made on that day. On 9 March I asked again. They promised to ship it on 9 March. Their exact words on the morning of 9 March were "It's to leave today" On 10 March I asked if they shipped the bag, and Cape Masai sent me a snotty reply "You were informed that your order is leaving tomorrow which is today and nothing has changed". They finally shipped it on the 10th. I am now sad that I missed the opportunity to give a special last gift to my friend. If Cape Masai told the truth at any earlier point I would have had time to get another gift somewhere else before it was too late. The quality and value for money of their products are good, but don't believe a word that they tell you about delivery times.

Date of experience: 3/14/22
See critical reviews

Reviews (49)

Rating

Timeframe

Other

Thumbnail of user rastorm
GB
1 review
0 helpful votes
  • Send Message
July 14th, 2024

Friendly team and service. You get all products at thier factory shop as it's online, well done team Cape Masai leather.

Service
Value
Quality

Date of experience: July 12, 2024

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

You are welcome again.

Thumbnail of user lizh282
South Africa
1 review
1 helpful vote
  • Send Message
June 13th, 2022
Verified purchase

A great experience shopping with Cape Masai Leather.
The service was very friendly and efficient.
My backpack arrived in record time and is fabulous, beautifully made and exactly what I anticipated! Thanks so much.

Tip for consumers:
I made personal contact and was helped very efficiently.

Products used:
Backpack

Service
Value
Shipping
Quality

Date of experience: June 12, 2022

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

Thanks Liz for giving us a chance in a million stores online and we can't wait to serve you again.

Thumbnail of user melanev
South Africa
1 review
14 helpful votes
  • Send Message
April 23rd, 2020

From when my order was submitted the interaction and communication was initiated by Cape Masai Leather. Ever friendly and helpful. Even with my second order, colour advice and options were shared patiently. Delivery was quick and I was always kept up to date with the progress. The bags ordered were also very neat and of a high quality - beautiful! Overall a very pleasant and professional experience. I'll definitely be back for some bags and travel toiletry bag ideas :)

Date of experience: April 23, 2020

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

Thanks Melane. We are glad we gave you a smile. We can wait to serve you again. Keep well and thank you for staying at home at this difficult times in our lives ever.

Thumbnail of user jannak11
South Africa
1 review
1 helpful vote
  • Send Message
January 25th, 2020

I cannot begin to explain how impressed and happy i am with my product from Cape Masai Leather. Not only is the workmanship perfect but it was an absolute pleasure dealing with them. I would buy again

Date of experience: January 25, 2020

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

Thanks Janna and you welcome again

Thumbnail of user amandah640
South Africa
1 review
0 helpful votes
  • Send Message
March 21st, 2020

I'm so happy with the quality of my shopper as well as messenger bag. True craftsmanship and excellent value for money. I would recommend supporting this small business and hope that it goes from strength to strength. Thank you harryson and your team.

Date of experience: March 19, 2020

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

Welcome again dear, your satisfaction is our strength

Thumbnail of user natashak392
South Africa
1 review
0 helpful votes
  • Send Message
August 24th, 2022

Beautiful very deel red, very difficult to capture the deepness of the red as the photos came out much more vibrant/bright.
Everything looks good but will only know if it will last once I've started using it.
Customer service was great, these guys where so helpful and communicative when I need more images on the inside and color of the bags.
Could do with a divider compartment inside as this is a big deep bag

Date of experience: August 24, 2022

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

You are welcome again dear and we will definitely use your idea. Highly appreciate

Thumbnail of user elsaf38
South Africa
1 review
0 helpful votes
  • Send Message
April 11th, 2023

I placed my order with Cape Masai Cape Town. It was immediate processed. They are very professional and keep you up to date with the progress al along even when your products are out for delivery. Soft leather and very good quality. Fully lined and good quality zips used. Have ordered 4x handbags from them so far as well as a vanity case. Highly recommended! Very well priced. Even received a small gift! My order nr #5592

Tip for consumers:
Best value and quality from any leather I ever bought.

Products used:
Hand bags and cosmetic

Service
Value
Shipping
Quality

Date of experience: April 11, 2023

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

Thanks dear and you are welcome again

Thumbnail of user henchaj
South Africa
1 review
0 helpful votes
  • Send Message
October 7th, 2022
Verified purchase

This was the second time that I ordered from Cape Masai Leather and just like the first time the quality is exceptional. I ordered a custom bag the first time and they communicated throughout the process keeping me up to date and making suggestions to make the bag more functional.
I will definitely recommend them to anyone looking for leather products.
Great service, thank you!

Products used:
Slimg bag

Service
Value
Shipping
Quality

Date of experience: October 7, 2022

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

Thank you for always choosing Cape Masai Leather and it's a privilege to serve you always.

Thumbnail of user sindiep
South Africa
1 review
0 helpful votes
  • Send Message
February 8th, 2023
Verified purchase

I was searching for a long time for the right leather diaper bag when I became pregnant with my 2nd boy. I wanted a big bag (both of the boys' stuff needed to fit), I wanted a backpack but also something to carry over the shoulder and of course it had to be affordable! When I was searching again one day I happened to land on Cape Masai Leather's website and immediately it met all my requirements and I was skeptical when I ordered my bag because I had never heard of them before, but I was totally surprised! Very affordable and good service! And then of course the bag is very neat and really big (bigger than I expected)! I am more than satisfied and will also use them in the future. I definitely recommend them to other people! Thank you very much, in today's time good service and products are very rare!

Products used:
All

Service
Value
Shipping
Quality

Date of experience: February 6, 2023

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

Thank you and you are welcome again

Thumbnail of user ronellej1
South Africa
1 review
0 helpful votes
  • Send Message
November 7th, 2022
Verified purchase

The service I received and the quality of the product was outstanding! I ordered the "Ladies Laptop bags XL" (Toffee Tan) on the Friday afternoon. Immediately received a WhatsApp to confirm that my order was received, got delivery updates over the weekend and on Monday morning my bag was delivered. I must say - the bag is even better than expected! WOW WOW WOW! After delivery I received another follow up WhatsApp to make sure that everything is ok. Receiving this quality of service is rare, they go above and beyond! Thank you so much for amazing service, and a stunning bag!

Products used:
Ladies Laptop bags XL in Toffee tan

Service
Value
Shipping
Quality

Date of experience: November 6, 2022

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

You are welcome again

Thumbnail of user shaneill
South Africa
1 review
0 helpful votes
  • Send Message
August 10th, 2020

My first time purchasing and I will definitely do so again. Excellent and personal service and totally in love with my leather bags. The added and unexpected bonus was the free gifts for Womans month. Thank you so much Cape Masai!

Date of experience: August 10, 2020

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

You are welcome again dear. Happy Women's month.

Thumbnail of user tracyl524
South Africa
1 review
1 helpful vote
  • Send Message
April 20th, 2021

Who would have thought I would get a fantastic product and excellent service from a small workshop in Athlone, Cape Town. Online shopping a breeze, product exactly as the photos. Service, delivery and communication first class.

Products used:
Bag

Service
Value
Shipping
Quality

Date of experience: April 19, 2021

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

You are welcome again dear.
And thank you for Choosing Cape Masai leather

Thumbnail of user gerievanbeek95
South Africa
1 review
5 helpful votes
  • Send Message
June 12th, 2023

Delighted with both the product and the service provided. The delivery was prompt, and the packaging ensured that the bags arrived in perfect condition. I would highly recommend Cape Masai for anyone in search of high-quality leather bags.

Date of experience: June 11, 2023

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

You are welcome again

Thumbnail of user deniseb752
South Africa
1 review
11 helpful votes
  • Send Message
August 27th, 2020

Beautiful, soft leather. Very good quality. I loved it so much I bought three! Great service from Harryson and his team. Took two days from I ordered and paid till my order was delivered. Will definitively order from them again.

Date of experience: August 27, 2020

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

Thanks dear. Your satisfaction is our priority and we can't wait to serve you again.

Thumbnail of user esmej2
South Africa
1 review
13 helpful votes
  • Send Message
August 3rd, 2020

I ordered a bag from Cape Masai on a Sunday evening. To my total surprise I received a WhatsApp message that same evening informing me that the bag will be delivered on Tuesday. True to their word, delivery took place on Tuesday and I even received a free gift. The bag is amazing and the service was above and beyond. Truly impressive.

Date of experience: August 3, 2020

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

Your satisfaction is our pride. You are welcome again dear.

Thumbnail of user eileenp176
South Africa
1 review
0 helpful votes
  • Send Message
December 18th, 2021

I found the people at the business very caring. The service was good, friendly and they kept contact with me via whatsapp. I did have to wait a while for the bag, but they make the item after the order is placed. I am very happy with my liezel vanity bag and so pleased that I persevered to find what I wanted.

Tip for consumers:
The colour of the leather seemed a little darker on the photo. I am, however, very happy with what I got.

Products used:
Genuine leather vanity case

Service

Date of experience: December 18, 2021

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

You are welcome again

Thumbnail of user michellel609
South Africa
1 review
14 helpful votes
  • Send Message
February 20th, 2020

I am very impressed with my purchase and service received by Cape Masai, the bag is beautiful. The service received was friendly and prompt - I requested a different colour to the item advertised online - this was no issue for them and I received the bag within a week. Would highly recommend Cape Masai to anyone wanting to purchase a leather handbag.

Date of experience: February 19, 2020

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

You are welcome again

Thumbnail of user lizettec6
South Africa
1 review
1 helpful vote
  • Send Message
August 18th, 2020

Amazing awesome service by Cape Masai Leather. Beautiful bag very very neat and best quality ever. Will definitely support them again and refer them.
Thank you so much for your amazing service and my very beautiful bags

Date of experience: August 18, 2020

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

Thanks Lizette, we can't wait to serve you again.

Thumbnail of user leanne.j212
South Africa
1 review
1 helpful vote
  • Send Message
July 14th, 2023

I am absolutely delighted with my A5 Diesel Toffee leather book cover. It is even better in person than in the online images. Nice to receive a product that involves artisanal craftsmanship.

Products used:
A5 leather book cover

Service
Value
Shipping
Quality

Date of experience: July 14, 2023

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

You are welcome again sir.

Thumbnail of user frikb
South Africa
1 review
0 helpful votes
  • Send Message
September 13th, 2022

Quick response via website and dispatch of product was done immediately.
Ordered leather oil wax (black) and it restored the color on my car's seats. Great product

Date of experience: September 13, 2022

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

You are welcome again.
Please treat it at list once in 3 month for great last of your leather products and nourishing.

Thumbnail of user ursulaq3
South Africa
1 review
0 helpful votes
  • Send Message
December 30th, 2022
Verified purchase

I was looking for a matching weekend away set with a vanity bag and hold all. I obviously was looking at prices and found great value, good quality and happy to support SA local. Thank you!

Service
Value
Shipping
Quality

Date of experience: December 30, 2022

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

Thanks for giving us a chance to serve you and we can't wait to serve you again.

Thumbnail of user sureenr
South Africa
1 review
1 helpful vote
  • Send Message
December 15th, 2020

I had great service and my wife is happy with her new bag, delivery service was excellent. Will consider purchasing in future with cape masai leather. Thanks alot

Date of experience: December 15, 2020

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

You are welcome again and we can't wait to serve you 3

Thumbnail of user jm1393
South Africa
1 review
1 helpful vote
  • Send Message
March 14th, 2022
Verified purchase

I wanted to order a special gift for a friend who was leaving the country.

When I placed my order in February, I asked Cape Masai if it would be delivered by 4 March, which was the last opportunity that I would have to see my friend. They promised me it would be delivered by 4 March.

On 1 March I was getting worried that it would not arrive on time, so I asked again. They told me that the bag would only be made in that first week of March.

On 3 March I had not received any tracking information, so I asked them to confirm if it would be ready. They informed me that they would only start making the bag on the 4th of March, and they would only deliver early the next week.

On 8 March I asked again if they had shipped it in a desperate attempt to maybe get it to the friend. They told me that they had not yet even made the bag, and it would be made on that day.

On 9 March I asked again. They promised to ship it on 9 March. Their exact words on the morning of 9 March were "It's to leave today"

On 10 March I asked if they shipped the bag, and Cape Masai sent me a snotty reply "You were informed that your order is leaving tomorrow which is today and nothing has changed". They finally shipped it on the 10th.

I am now sad that I missed the opportunity to give a special last gift to my friend. If Cape Masai told the truth at any earlier point I would have had time to get another gift somewhere else before it was too late. The quality and value for money of their products are good, but don't believe a word that they tell you about delivery times.

Date of experience: March 14, 2022

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

Our apologies that the gift arrived late.
Your feedback really touched us and since we improved all changes that had caused us delays by increasing productivity and always keeping enough stock and so we have doubled our investments and soon we will bring even our services closer to your.
There was a credit set aside to Makeup to you sir. Just let us know when you are ready to us it.
Our apologies once again sir.

Thumbnail of user terryw663
Ukraine
1 review
0 helpful votes
  • Send Message
July 26th, 2021

I love to travel. This is my life. I am glad that I used your services. Your company is super. I will recommend you to all my friends.

Date of experience: July 25, 2021

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

Thanks Mr. Terry. Enjoy and you are welcome again

Thumbnail of user chrystalb12
South Africa
1 review
0 helpful votes
  • Send Message
May 22nd, 2020

Guys I'm very happy with my order n you can be sure that I will support you in future n will make sure that I do recommend you. Thanks

Date of experience: May 22, 2020

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

Thank and you are welcome again. You gave us 1*, perhaps is there any recommendation you like us to improve or change?

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We are manufacturing designers in craft handmade genuine leather handbags, laptop bags, Laptop bags satchels, travel & luggage bags, belts and wallets.
We run online stores at www.capemasai.co.za, retail pop in, and annual exhibitions across South Africa.
We Custom make too.
For more information about us please visit our Facebook page Cape Masai leather.
Or contact us on
info@capemasai.co.za

Business History

Our business was established in Cape Town and officially registered in 2012 as Cape Masai leather art & Craft, started with R50 with the production of bracelets to wallets to handbags

Company Representative

Thumbnail of user capem
Harryson O.
Managing Director
I started business with a R50 which I give as pocket money by mum on my first day in Cape Town with a weekly train commuter ticket of which I would be using to visit her in hospital as she was going for operation.
I visited home Affairs the following day and saw that every 9/10 people visiting there did not carry pen to fill in forms. I searched around to buy 1 for myself, but, there was no shop or anyone selling. And so I took the opportunity for sell pens at Home Affairs for 2 hours every morning in weekdays.
And invested all what I got to leather for bracelets and later into belts and now into full leather craft designing of bags, belts and wallets.
Being trained and working in hospitality industries, I found my calling in my craft powered by the people who bought my craft and always appreciated and kept on requesting and challenging of new things from time t time.

How do I know I can trust these reviews about Cape Masai Leather?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Cape Masai Leather?