• Cape Masai Leather

Cape Masai Leather

Overview

Cape Masai Leather has a rating of 4.92 stars from 48 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cape Masai Leather most frequently mention good quality. Cape Masai Leather ranks 21st among Handbags sites.

  • Service
    18
  • Value
    17
  • Shipping
    17
  • Returns
    2
  • Quality
    17
Positive reviews (last 12 months): 100%
Positive
4
Neutral
0
Negative
0
6
See all photos
How would you rate Cape Masai Leather?
Top Positive Review

“Friendly & Prompt Service”

Melane V.
4/23/20

From when my order was submitted the interaction and communication was initiated by Cape Masai Leather. Ever friendly and helpful. Even with my second order, colour advice and options were shared patiently. Delivery was quick and I was always kept up to date with the progress. The bags ordered were also very neat and of a high quality - beautiful! Overall a very pleasant and professional experience. I'll definitely be back for some bags and travel toiletry bag ideas :)

Top Critical Review

“Dishonest about delivery times, but good quality”

J M.
3/14/22

I wanted to order a special gift for a friend who was leaving the country. When I placed my order in February, I asked Cape Masai if it would be delivered by 4 March, which was the last opportunity that I would have to see my friend. They promised me it would be delivered by 4 March. On 1 March I was getting worried that it would not arrive on time, so I asked again. They told me that the bag would only be made in that first week of March. On 3 March I had not received any tracking information, so I asked them to confirm if it would be ready. They informed me that they would only start making the bag on the 4th of March, and they would only deliver early the next week. On 8 March I asked again if they had shipped it in a desperate attempt to maybe get it to the friend. They told me that they had not yet even made the bag, and it would be made on that day. On 9 March I asked again. They promised to ship it on 9 March. Their exact words on the morning of 9 March were "It's to leave today" On 10 March I asked if they shipped the bag, and Cape Masai sent me a snotty reply "You were informed that your order is leaving tomorrow which is today and nothing has changed". They finally shipped it on the 10th. I am now sad that I missed the opportunity to give a special last gift to my friend. If Cape Masai told the truth at any earlier point I would have had time to get another gift somewhere else before it was too late. The quality and value for money of their products are good, but don't believe a word that they tell you about delivery times.

Reviews (48)

Rating

Timeframe

Other

Thumbnail of user melanev
1 review
14 helpful votes
April 23rd, 2020

From when my order was submitted the interaction and communication was initiated by Cape Masai Leather. Ever friendly and helpful. Even with my second order, colour advice and options were shared patiently. Delivery was quick and I was always kept up to date with the progress. The bags ordered were also very neat and of a high quality - beautiful! Overall a very pleasant and professional experience. I'll definitely be back for some bags and travel toiletry bag ideas :)

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

Thanks Melane. We are glad we gave you a smile. We can wait to serve you again. Keep well and thank you for staying at home at this difficult times in our lives ever.

Thumbnail of user natashak392
1 review
0 helpful votes
August 24th, 2022

Beautiful very deel red, very difficult to capture the deepness of the red as the photos came out much more vibrant/bright.
Everything looks good but will only know if it will last once I've started using it.
Customer service was great, these guys where so helpful and communicative when I need more images on the inside and color of the bags.
Could do with a divider compartment inside as this is a big deep bag

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

You are welcome again dear and we will definitely use your idea. Highly appreciate

Thumbnail of user elsaf38
1 review
0 helpful votes
April 11th, 2023

I placed my order with Cape Masai Cape Town. It was immediate processed. They are very professional and keep you up to date with the progress al along even when your products are out for delivery. Soft leather and very good quality. Fully lined and good quality zips used. Have ordered 4x handbags from them so far as well as a vanity case. Highly recommended! Very well priced. Even received a small gift! My order nr #5592

Tip for consumers:
Best value and quality from any leather I ever bought.

Products used:
Hand bags and cosmetic

Service
Value
Shipping
Quality
Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

Thanks dear and you are welcome again

Thumbnail of user leanne.j212
1 review
1 helpful vote
July 14th, 2023

I am absolutely delighted with my A5 Diesel Toffee leather book cover. It is even better in person than in the online images. Nice to receive a product that involves artisanal craftsmanship.

Products used:
A5 leather book cover

Service
Value
Shipping
Quality
Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

You are welcome again sir.

Thumbnail of user lizh282
1 review
1 helpful vote
June 13th, 2022
Verified purchase

A great experience shopping with Cape Masai Leather.
The service was very friendly and efficient.
My backpack arrived in record time and is fabulous, beautifully made and exactly what I anticipated! Thanks so much.

Tip for consumers:
I made personal contact and was helped very efficiently.

Products used:
Backpack

Service
Value
Shipping
Quality
Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

Thanks Liz for giving us a chance in a million stores online and we can't wait to serve you again.

Thumbnail of user henchaj
1 review
0 helpful votes
October 7th, 2022
Verified purchase

This was the second time that I ordered from Cape Masai Leather and just like the first time the quality is exceptional. I ordered a custom bag the first time and they communicated throughout the process keeping me up to date and making suggestions to make the bag more functional.
I will definitely recommend them to anyone looking for leather products.
Great service, thank you!

Products used:
Slimg bag

Service
Value
Shipping
Quality
Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

Thank you for always choosing Cape Masai Leather and it's a privilege to serve you always.

Thumbnail of user ronellej1
1 review
0 helpful votes
November 7th, 2022
Verified purchase

The service I received and the quality of the product was outstanding! I ordered the "Ladies Laptop bags XL" (Toffee Tan) on the Friday afternoon. Immediately received a WhatsApp to confirm that my order was received, got delivery updates over the weekend and on Monday morning my bag was delivered. I must say - the bag is even better than expected! WOW WOW WOW! After delivery I received another follow up WhatsApp to make sure that everything is ok. Receiving this quality of service is rare, they go above and beyond! Thank you so much for amazing service, and a stunning bag!

Products used:
Ladies Laptop bags XL in Toffee tan

Service
Value
Shipping
Quality
Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

You are welcome again

Thumbnail of user yolandah159
1 review
0 helpful votes
October 17th, 2021

Absolutely loved the bag, it was a birthday gift for my sister and she loved it too. I will definitely order again.

Products used:
Leather bag

Service
Value
Shipping
Returns
Quality
Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

We can wait to see you again dear

Thumbnail of user christellea2
1 review
0 helpful votes
September 2nd, 2020

This is probably the best service experience I have ever had. Kept me up to date with everything and speedy delivery. Thank you very much

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

Thanks dear and you are welcome again

Thumbnail of user ursulaq3
1 review
0 helpful votes
December 30th, 2022
Verified purchase

I was looking for a matching weekend away set with a vanity bag and hold all. I obviously was looking at prices and found great value, good quality and happy to support SA local. Thank you!

Service
Value
Shipping
Quality
Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

Thanks for giving us a chance to serve you and we can't wait to serve you again.

Thumbnail of user frikb
1 review
0 helpful votes
September 13th, 2022

Quick response via website and dispatch of product was done immediately.
Ordered leather oil wax (black) and it restored the color on my car's seats. Great product

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

You are welcome again.
Please treat it at list once in 3 month for great last of your leather products and nourishing.

Thumbnail of user amandah640
1 review
0 helpful votes
March 21st, 2020

I'm so happy with the quality of my shopper as well as messenger bag. True craftsmanship and excellent value for money. I would recommend supporting this small business and hope that it goes from strength to strength. Thank you harryson and your team.

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

Welcome again dear, your satisfaction is our strength

Thumbnail of user vivienneo4
1 review
0 helpful votes
July 2nd, 2020

Beautiful bag n the little free gifty delightful, thank you thrilled to bits. Always a joy to shop with, fantastic service. I'll be back! Xx

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

Thanks Viviane, you are welcome again.

Thumbnail of user joannev135
1 review
0 helpful votes
March 15th, 2023

Excellent service and product, ordered another bag in different colour i liked the product so much! Highly recommend

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

Thanks dear for always choosing Cape Masai Leather. And we can't wait to serve you again.

Thumbnail of user jm1393
1 review
1 helpful vote
March 14th, 2022
Verified purchase

I wanted to order a special gift for a friend who was leaving the country.

When I placed my order in February, I asked Cape Masai if it would be delivered by 4 March, which was the last opportunity that I would have to see my friend. They promised me it would be delivered by 4 March.

On 1 March I was getting worried that it would not arrive on time, so I asked again. They told me that the bag would only be made in that first week of March.

On 3 March I had not received any tracking information, so I asked them to confirm if it would be ready. They informed me that they would only start making the bag on the 4th of March, and they would only deliver early the next week.

On 8 March I asked again if they had shipped it in a desperate attempt to maybe get it to the friend. They told me that they had not yet even made the bag, and it would be made on that day.

On 9 March I asked again. They promised to ship it on 9 March. Their exact words on the morning of 9 March were "It's to leave today"

On 10 March I asked if they shipped the bag, and Cape Masai sent me a snotty reply "You were informed that your order is leaving tomorrow which is today and nothing has changed". They finally shipped it on the 10th.

I am now sad that I missed the opportunity to give a special last gift to my friend. If Cape Masai told the truth at any earlier point I would have had time to get another gift somewhere else before it was too late. The quality and value for money of their products are good, but don't believe a word that they tell you about delivery times.

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

Our apologies that the gift arrived late.
Your feedback really touched us and since we improved all changes that had caused us delays by increasing productivity and always keeping enough stock and so we have doubled our investments and soon we will bring even our services closer to your.
There was a credit set aside to Makeup to you sir. Just let us know when you are ready to us it.
Our apologies once again sir.

Thumbnail of user rinav13
1 review
0 helpful votes
April 19th, 2022

Great value for money. The products are beautiful, well crafted and the service was great. I did not even have to wait long

Products used:
BELTS AND BAGS

Service
Value
Shipping
Quality
Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

Thank you for Shopping with us and we can't wait to see you again.

Thumbnail of user tamarent
1 review
0 helpful votes
April 28th, 2021

Thank you for the amazing handbags and workmanship. Amazing and friendly service. Was kept up-to-date with shipment.

Service
Value
Shipping
Returns
Quality
Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

You are welcome again T

Thumbnail of user nardav1
1 review
0 helpful votes
August 14th, 2020

Fast, efficient service. Wonderful experience and the product is amazing. Would recommend them anytime.

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

Thanks so much for Shopping with us and we can't wait to work on your next order again.

Thumbnail of user sindiep
1 review
0 helpful votes
February 8th, 2023
Verified purchase

I was searching for a long time for the right leather diaper bag when I became pregnant with my 2nd boy. I wanted a big bag (both of the boys' stuff needed to fit), I wanted a backpack but also something to carry over the shoulder and of course it had to be affordable! When I was searching again one day I happened to land on Cape Masai Leather's website and immediately it met all my requirements and I was skeptical when I ordered my bag because I had never heard of them before, but I was totally surprised! Very affordable and good service! And then of course the bag is very neat and really big (bigger than I expected)! I am more than satisfied and will also use them in the future. I definitely recommend them to other people! Thank you very much, in today's time good service and products are very rare!

Products used:
All

Service
Value
Shipping
Quality
Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

Thank you and you are welcome again

Thumbnail of user terryw663
1 review
0 helpful votes
July 26th, 2021

I love to travel. This is my life. I am glad that I used your services. Your company is super. I will recommend you to all my friends.

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

Thanks Mr. Terry. Enjoy and you are welcome again

Thumbnail of user christas39
1 review
0 helpful votes
January 24th, 2020

Cape Masai is the place to buy leather bags of the best quality and workmanship. Quick response on my order enquiry even over the festive season.

Products used:
Handbags

Service
Value
Shipping
Quality
Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

You are welcome again

Thumbnail of user chrystalb12
1 review
0 helpful votes
May 22nd, 2020

Guys I'm very happy with my order n you can be sure that I will support you in future n will make sure that I do recommend you. Thanks

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

Thank and you are welcome again. You gave us 1*, perhaps is there any recommendation you like us to improve or change?

Thumbnail of user esmej2
1 review
13 helpful votes
August 3rd, 2020

I ordered a bag from Cape Masai on a Sunday evening. To my total surprise I received a WhatsApp message that same evening informing me that the bag will be delivered on Tuesday. True to their word, delivery took place on Tuesday and I even received a free gift. The bag is amazing and the service was above and beyond. Truly impressive.

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

Your satisfaction is our pride. You are welcome again dear.

Thumbnail of user shaneill
1 review
0 helpful votes
August 10th, 2020

My first time purchasing and I will definitely do so again. Excellent and personal service and totally in love with my leather bags. The added and unexpected bonus was the free gifts for Womans month. Thank you so much Cape Masai!

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

You are welcome again dear. Happy Women's month.

Thumbnail of user odetten4
1 review
0 helpful votes
December 20th, 2020

Effortless and Quick service with excellent product. Will recommend to anyone and use again. Thank you

Thumbnail of user capem
Harryson O. – Cape Masai Leather Rep

Thanks dear for your business. We can't wait to serve you again

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From the business

We are manufacturing designers in craft hand made genuine leather handbags, laptop bags, satchels, travel & luggage bags, belts and wallets.
We run online stores at www.capemasai.co.za, retail pop in, and annual exhibitions across South Africa.
We Custom make too.
For more information about us please visit our Facebook page Cape Masai leather.
Or contact us on
info@capemasai.co.za

Business History

Our business was established in Cape Town and officially registered in 2012 as Cape Masai leather art & Craft, started with R50 with the production of bracelets to wallets to handbags

Company Representative

Thumbnail of user capem
Harryson O.
Managing Director
I started business with a R50 which I give as pocket money by mum on my first day in Cape Town with a weekly train commuter ticket of which I would be using to visit her in hospital as she was going for operation.
I visited home Affairs the following day and saw that every 9/10 people visiting there did not carry pen to fill in forms. I searched around to buy 1 for myself, but, there was no shop or anyone selling. And so I took the opportunity for sell pens at Home Affairs for 2 hours every morning in weekdays.
And invested all what I got to leather for bracelets and later into belts and now into full leather craft designing of bags, belts and wallets.
Being trained and working in hospitality industries, I found my calling in my craft powered by the people who bought my craft and always appreciated and kept on requesting and challenging of new things from time t time.

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