I am very impressed with my purchase and service received by Cape Masai, the bag is beautiful. The service received was friendly and prompt - I requested a different colour to the item advertised online - this was no issue for them and I received the bag within a week. Would highly recommend Cape Masai to anyone wanting to purchase a leather handbag.
Amazing awesome service by Cape Masai Leather. Beautiful bag very very neat and best quality ever. Will definitely support them again and refer them.
Thank you so much for your amazing service and my very beautiful bags
Thanks Lizette, we can't wait to serve you again.
Great value for money. The products are beautiful, well crafted and the service was great. I did not even have to wait long
Thank you for Shopping with us and we can't wait to see you again.
I wanted to order a special gift for a friend who was leaving the country.
When I placed my order in February, I asked Cape Masai if it would be delivered by 4 March, which was the last opportunity that I would have to see my friend. They promised me it would be delivered by 4 March.
On 1 March I was getting worried that it would not arrive on time, so I asked again. They told me that the bag would only be made in that first week of March.
On 3 March I had not received any tracking information, so I asked them to confirm if it would be ready. They informed me that they would only start making the bag on the 4th of March, and they would only deliver early the next week.
On 8 March I asked again if they had shipped it in a desperate attempt to maybe get it to the friend. They told me that they had not yet even made the bag, and it would be made on that day.
On 9 March I asked again. They promised to ship it on 9 March. Their exact words on the morning of 9 March were "It's to leave today"
On 10 March I asked if they shipped the bag, and Cape Masai sent me a snotty reply "You were informed that your order is leaving tomorrow which is today and nothing has changed". They finally shipped it on the 10th.
I am now sad that I missed the opportunity to give a special last gift to my friend. If Cape Masai told the truth at any earlier point I would have had time to get another gift somewhere else before it was too late. The quality and value for money of their products are good, but don't believe a word that they tell you about delivery times.
Our apologies that the gift arrived late.
Your feedback really touched us and since we improved all changes that had caused us delays by increasing productivity and always keeping enough stock and so we have doubled our investments and soon we will bring even our services closer to your.
There was a credit set aside to Makeup to you sir. Just let us know when you are ready to us it.
Our apologies once again sir.
Guys I'm very happy with my order n you can be sure that I will support you in future n will make sure that I do recommend you. Thanks
Thank and you are welcome again. You gave us 1*, perhaps is there any recommendation you like us to improve or change?
I love to travel. This is my life. I am glad that I used your services. Your company is super. I will recommend you to all my friends.
Thanks Mr. Terry. Enjoy and you are welcome again
Excellent service and product, ordered another bag in different colour i liked the product so much! Highly recommend
Thanks dear for always choosing Cape Masai Leather. And we can't wait to serve you again.
I had great service and my wife is happy with her new bag, delivery service was excellent. Will consider purchasing in future with cape masai leather. Thanks alot
You are welcome again and we can't wait to serve you 3
Service was great. They use a watsapp line which is very responsive. Order was delievered on time with no issues.
You are welcome again
The quality of the bag is amazing. And it was delivered so quickly. I will definitely be ordering another bag
You are welcome again
Excellent real leather quality! Will order from them in future, Delivery was fast and efficient. Quality items and I love the smell of the real leather.
You are welcome again dear, we can't wait to make your next order.
Delivered quickly, within 2 days. Great quality product, both in materials and leather. You never disappoint. Customer for life!
Pleasure to b e at your service.
Fourth order. No disappointments. Quality materials. Excellent craftsmanship. Very quick delivery. Impressive.
Thanks sir and we can't wait to serve you again.
Cape Masai is the place to buy leather bags of the best quality and workmanship. Quick response on my order enquiry even over the festive season.
You are welcome again
Amazing service... Did a vanity bag for me according to my specs... Its so pretty and great service!
You are welcome again dear.
Absolutely loved the bag, it was a birthday gift for my sister and she loved it too. I will definitely order again.
We can wait to see you again dear
Beautiful bag n the little free gifty delightful, thank you thrilled to bits. Always a joy to shop with, fantastic service. I'll be back! Xx
Thanks Viviane, you are welcome again.
Excellent service
Excellent products
Love the quality
Value for money
Very efficient and speedy service
You are welcome again
Excellent service and good quality!
I love my bag! I can really recommend Cape Masai Leather!
Thanks, and we can't wait to serve you again.
Effortless and Quick service with excellent product. Will recommend to anyone and use again. Thank you
Thanks dear for your business. We can't wait to serve you again
Overview
Cape Masai Leather has a rating of 4.4 stars from 49 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cape Masai Leather most frequently mention and good quality. Cape Masai Leather ranks 17th among Handbags sites.
We run online stores at www.capemasai.co.za, retail pop in, and annual exhibitions across South Africa.
We Custom make too.
For more information about us please visit our Facebook page Cape Masai leather.
Or contact us on
info@capemasai.co.za
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- Cape Town, Western Cape, South Africa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
You are welcome again