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Royal Caribbean's association with OPTUM is damaging their reputation. Sent damaged Covid test kits without any remedy/replacement or refund. A $75.00 loss. Con artists.
Tip for consumers:
Go elsewhere. There isn’t any customer service, no reputable policy in place for receipt of damaged products due to their errors. Ripoff
Products used:
Couldn’t use, arrived damaged
The worst customer service next to Chinese customer service. Never answer the phone, online account can't track your purchases or show a current order, worthless. A VERY poorly managed operation.
Tip for consumers:
Shop elsewhere
Products used:
Never received
Joan hasn’t received any thanks yous.
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Empty.
