Lori B.

Awful service. I ordered Tumi bags. The website popped up an offer asking me if I wanted FREE monogramming. I chose the selection, spent a bit of time deciding how and what I wanted and ordered.

The bags showed up with blank patches and when I contacted customer service, their response, multiple times was "not all bags can be monogrammed".

The crazy thing is that I would not have even thought about monogramming at the time if their website had not offered it on BOTH of these pieces.

I took the luggage to the Tumi store and had them monogrammed. Customer service was poor and they offered nothing for the inconvenience and simply held to their "not all bags can be monogrammed" response rather than apologizing specifically for their offer that did not apply.

I will not be ordering from eBags again.