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Dylan Queen UK

How would you rate Dylan Queen UK?
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India
1 review
12 helpful votes
Follow James M.
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I purchased A-line/Princess Scoop Short Sleeves Applique Knee-length Chiffon Bridesmaid Dress for my girlfriend as she was low on funds for her best friend's marriage. I must admit she was all over the moon when the package came. Timely delivery and nicely packed. I recommend Dylanqueen.co.uk to everyone. Complete value for money products and a wide range to keep your girl happy.
My Order ID D**************

Date of experience: March 25, 2015
GB
1 review
4 helpful votes
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APALLING!
February 3, 2016

Stay away from this firm, if they send you the wrong dress or as in my case make it different from what i ordered you just cannot get your money back or return the dress, maybe if i had paid with paypal ((if you can) or on a credit card i would have had more luck, but the customers service is nothing but a joke!

Date of experience: February 3, 2016
GB
1 review
6 helpful votes
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Do not order from Dylan Queen! My dress came a totally different look to what I wanted. It came in a vacuum packed bag not wrapped up neatly at all! It had loose cotton and bits all over it I was not at all happy! This was my prom dress which is in less than 3 months and im now having to look for a new one as Im disgusted with what I've been sent

Date of experience: March 19, 2015
Alabama
1 review
8 helpful votes
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Horrible customer service
September 1, 2015

Not sure if this company is associated with the dylanqueen.com but my experience was horrible! They do not care about their customers not sure if they are even legit! If your dress doesn't fit you will get ripped off stay away

Date of experience: September 1, 2015
Greece
3 reviews
14 helpful votes
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Exquisite Dresses!
January 9, 2016

I purchased one maxi dress and a formal one and both at a reasonable price.
There is a big variety of colours and many available sizes, so I was able to find exactly what I like and what it fits me. I ordered from similar sites in the past, but I remained unsatisfied because I didn't receive what I paid for. The dresses at DylanQueen has vivid colours, good quality and they are real handmades! Most important the delivery was totally fast and live support helped me very much with all my questions! Therefore, I definitely recommend you to order from DylanQueen! :)

Date of experience: January 9, 2016
GB
1 review
4 helpful votes
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I ordered a dress in plenty of time for my daughters wedding. On the website it looked really stylish, but having just received it and after paying over a £100 I have to say it is poorly made and finished and the material is a horrible pink with bits of lace attached, very badly the dress I have received is nowhere as nice as in the photo. There doesn't appear to be a return address for me to send it back and get my money back. Will not be recommending this company to anyone.

Date of experience: April 10, 2015
GB
1 review
3 helpful votes
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They promised 5% of the money back. Bull$#*!! I didn't get anything back (its been more than a month now). PLUS they told me to pay the parcel company for delivering the goods. I told them I will NOT pay, they can pay themselves! I have spent over 100 with them, weeks after I got a letter on the post of the payment. I am moving to another country anyway so I don't care and they better settle the bill themselves! Want nothing else to do with this $#*!TY company.

Date of experience: June 4, 2015
California
1 review
1 helpful vote
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I ordered a black v neck floral dress from Dylanqueen and I must say that I was impressed with the quality of the garment. Some sites that I have ordered from have sent me clothes that resemble nothing like that of the picture. This dress was exactly as described. It was very easy to order and the process took less than a minute to fill out. I'm also a big fan of their points system towards a product purchase. I received 18 just for the dress alone. Shipping was no problem. I needed the dress for a party so I payed for express. I ordered on a Monday and got it on Friday. Dylanqueen is a reliable source for high quality fashion. I definitely recommend them to anyone who likes to shop online.

Date of experience: March 1, 2015
Arizona
1 review
0 helpful votes
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Outstanding choice, phenomenal service! I cannot find fault, the staff know what a customer need and what will suit the customer. They are helpful, warm, friendly and efficient. I got my dress ordered from them and it was amazingly beautiful and fit just perfect! Really impressed with their customer service!

Date of experience: August 17, 2014
China
1 review
0 helpful votes
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My 17 year old daughter wore this dress in pink for her end of school ball and it was the perfect dress! The tailoring was fantastic and exactly as pictured, it fitted her like a glove and the service/wait time was exactly what had been promised. I would absolutely recommend dress-market.com to anybody wanting that 'special' dress in the future!

Date of experience: February 26, 2015
GB
1 review
4 helpful votes
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I wish I had come across this site before I purchased a prom dress for my daughter. My feedback is line with all the others listed. The dress is the worst workmanship I have ever seen. Clearly there is no quality checking done. They obviously just take a chance with what they send out and hope that some customers cannot be bothered with the hassle of returning. I have now gone through my credit card company to have funds refunded to me and more importantly removed from their account. I have sent emails that do not get responded to. It will be interesting to see if they respond now I have informed them that the money is being withdrawn from them!
I hope you see this site before you make a purchase and if not hope that you have the back up of a credit card transaction to fall back on if you have been as unfortunate as me and the other unlucky customers who have made a purchase.

Date of experience: April 9, 2014
GB
1 review
4 helpful votes
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Prom dress
July 1, 2015

Granddaughter bought a prom dress they sent the wrong colour and the dress was awful. They have offered me 10% back which is an insult of a 125£ dress - still in conversations with them but I am about to contact watch dog and name and shame them

Date of experience: July 1, 2015
dylan q. Dylan Queen UK Rep
over a year old

Dear Customer,

Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@dylanqueen.co.uk. I am sure that you will get the related answers from our manager. May you have a good day!

Best regards,
Dylanqueen.co.uk Team

GB
1 review
6 helpful votes
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Hahahaha!
September 9, 2015

The reply I have recieved from Dylanqueen to my first review about their disgusting company is also false. They are claiming to try and resolve my situation but again this will no doubt be a pack of lies, as I have tried endlessly to fix this. Believe nothing!

Date of experience: September 9, 2015
dylan q. Dylan Queen UK Rep
over a year old

Dear Customer,

Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@dylanqueen.co.uk. I am sure that you will get the related answers from our manager. May you have a good day!

Best regards,
Dylanqueen.co.uk Team

GB
1 review
3 helpful votes
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I ordered a made to measure dress it came - how disappointed was I! Nothing like the picture different material looked like a sack didn't fit too big. Contacted Dylan Queen and I got no help at all they wouldn't tell me how to return it for a refund and are ignoring all my emails. I am claiming through Barclaycard now as I cannot get a response over £100.00 and disgusting service. Stay away.

Date of experience: January 31, 2015
Germany
1 review
0 helpful votes
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Quite satisfied
March 23, 2015

I had a flawless experience with this website. I was looking for a nice wedding party dress for my best friend - something simple, elegant and beautiful, but also not prudish or too stuck-up. She's all about balance in things, so dress shopping can be difficult for her. I found a really nice dress on this site and ordered it without really thinking. It was such a good deal I kinda couldn't help it. I got the dress after about a week, pretty fast shipping. Gave it to my friend and she absolutely broke down, she loves it. The fit was perfect, which is the danger with online stores for me. The quality of the dress is very high. The colours are also great, it looks just as it did in the posting. Online dress shopping is one of the biggest risks you can take, so I'm quite happy with my purchase from this store. I'll be coming back.

Date of experience: March 23, 2015
North Carolina
4 reviews
9 helpful votes
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I just wanted to say how impressed I am with the quality of the dresses that you have. They are all so gorgeous and are reasonably priced. I bought a dress for a party my friend was having and I could not have been happier with it. When I need another special dress I will be making another order for sure! Thanks.

Date of experience: March 20, 2015
GB
1 review
6 helpful votes
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I've bought a dress off this website, it looked beautiful on the website, it cost £90 plus £30 to post to me. It came fast which I was happy with. However when I got my dress and it looked nothing like the picture, I've emailed them back and waiting for a reply... it costs me £60 to send my dress back so I would only get a £30 refund as I spent most of the money to send it back! Do not buy from this website!

Date of experience: February 2, 2015
California
1 review
10 helpful votes
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I bought two of these dresses for my bridesmaids and am absolutely thrilled with them. Both girls had very different body shapes so I was a bit concerned but they fit beautifully. Both girls are quite big chested and the dress provides excellent support while being very flattering throught the back and stomach. The colour was a bit lighter than expected but the dress was beautifully made and the price was amazing compared to what you would pay in the stores. We've recommended this site to everyone we know.

Date of experience: February 26, 2015
Indiana
1 review
10 helpful votes
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I almost made a HUGE mistake! If any of you wonder if your reviews made a difference... THEY DID! I'm sorry for your experiences, especially the prom girls, but thank you for telling the story and helping others like me. DylanQueen has just lost a sale that would have been worth about $1220. 00USD.
People do read these! Thank you again

Date of experience: June 13, 2015
GB
1 review
2 helpful votes
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Ordered in UK made in China. Despite giving measurements the dress had to be altered meaning another £25. Plus now a demand from shippers for customs fee another £26. A £80 dress has cost £150.
Don't just don'tunless you want to be disappointed Nd throw money away.

Date of experience: June 8, 2014

Overview

Dylan Queen UK has a rating of 2.2 stars from 622 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Dylan Queen UK most frequently mention customer service, prom dress and poor quality. Dylan Queen UK ranks 24th among Wedding Dresses sites.

service
193
value
192
shipping
188
returns
172
quality
184